NBRT FILE FAILS TO START WHEN BOOTING FROM USB DRIVE

USB formatted in FAT32.  Secure boot is/was disabled - did that when I disabled UEFI boot, made Legacy boot.  After the repeated failures, I have restored to UEFI and secure boot.

No, I don't have any of the original Norton disc/software.

I have deleted Norton software, reformatted my backup disk drive and am moving to setup Windows Defender as my protection.  Will download Macrium to be my backup software.

Still open to suggestions.

Thanks for continuing and helping.

There is no known or suspected infection - I have been lax in my readiness of recovery efforts should I ever get a reason to need to use a recovery plan.  I did not have a USB boot tool/drive or a way to recover should there be an infection and I needed to start up with a bootable alternate USB/DVD/CD.  I was attempting to establish a tool for use to use for recovery should the necessity come.  :)  Yes, I have brought all this confusion on myself!  :(

"You're saying the computer boots normally when UEFI and secure boot are set and a reboot has occurred."  Not sure how to answer your question/statement - as the "a reboot has occurred." not sure what you are saying there. - I am saying - I have restored the BIOS settings back to original as before I started trying to boot via USB with the Rufus/NBRT file and the pc is booting normally as before I started all this.

I had no other third party software on the pc during this exercise - Norton has been used by me for several years for backup and daily virus scans.  As part of Windows, Defender is installed but was never activated before or during this excercise.

There were no codes in the dialog box.  Just the message "Unable to continue - X Error - Error occurred while accessing target disk drive partitions"

The dialog box had a red banner across the top which contained the "X" with the message in the lower part of the window with the message "Error....."

Tried to answer your previous post questions above.  I'm thinking this issue with me is likely an issue with my pc and my lack of knowledge/skill/training in PCs.  I went to the Rufus website and obtained a document something like a user guide and tried to make sure I filled out my Rufus "card" correctly.  I did this several times.  I suffered through several attempts to boot the PC and finally had success with that after I figured out how to change the BIOS from Secured Boot and UEFI to Unsecured Boot and Legacy boot.  I also note that Rufus indicates it will utilize UEFI or Legacy to boot.

Maybe Norton could issue a user guide addition or even a YouTube video for demonstration of using the Rufus/NBRT file which would make more clear how to create and use Rufus and then demonstrate the proper response of Rufus as it boots and then loads the NBRT file.

I know this is a lot but you seem to have a great attitude about this issue with me - I decided a long time ago - when I have an issue with something - there are many more like me out there in the "ethernet" beating their heads against the wall also.

Thanks again - appreciate your help.  Anything else about this event you need to know, please let me know.  I haven't cancelled my Norton subscription yet so I am interested in learning/knowing.

This reply has gotten confusing as I have tried to answer your comments above.  Where I answer, I start with "Me -"

Me - In your comment above, a copy of the NBRT boot instructions, Steps 1, 2, 3 were successful, selecting the USB stick to boot, Legacy.  Step 4 began but then stopped as I have discussed.

Me - My comments below follow bold underlined italics for 1. and 3. Agree.   I never saw your below steps 4, 5, 6, 7, 8 or 9. As I provide information to these steps, I am going back to my original comments at the beginning of this series of comments.  I ran Rufus/NBRT several times attempting to get a clear sequence and understanding of how this went.  I go back to wondering what would keep the NBRT file from mounting and booting.  Is there a Norton tech that would be familiar with the file that might be persuaded to get involved?  I don't know anything about how Norton handles problems like this and how concerned it might be for just one of their customers.  At this point we are just rehashing what happened - I realize in looking for a root cause of a problem, a thorough talk through and discussion of the problem is part of learning what happened.

Me - A new Question:  Could the usb stick I used be a cause of the file not loading/starting/continuing. (It clearly tried to start by giving the Language and Terms selections.)  It is a Kingston DTSER9 G2, USB 3.0, 128 GB.

1. The Norton Bootable Recovery Tool starts automatically after the countdown.  Me - After the countdown ended, NBRT attempted to start and but went straight to selecting language, then the Terms agreement - upon which, when I checked agreement, for just a moment, there appeared another "box" with the swirling "something" (it was only present for a brief moment) and the error box appeared, like a windows dialog box, on top of the swirling "something" and everything stopped.

   If the boot menu appears, in the Welcome to NBRT page, select Boot.  Me - Never saw a Welcome to NBRT message and a choice selection to select Boot never came.

   If the boot fails, select Boot (Basic Video).  Me - I don't remember seeing any ability to choose "Boot" or anything "Basic Video"

2. In the Select Language drop-down list, select your preferred language, and click OK.

3. Read the license agreement, and then click Agree.  Me - After clicking on Agree, there was a momentary graphic, with a swirling "something" and then the error box appeared and everything stopped.

4. Click Start Scan.

5. In the Scan Completed window, review the scan results.

   By default, all detected threats have a selected remediation action. You can also select the appropriate action for each of the threats.

   Review the scan results carefully before resolving the threats, because the files that are removed cannot be restored.

6. Click Fix.

7. In the Confirmation window, click OK.

8. In the Remediation window, click Continue.

9. Click Reboot.

Me - Let's allow this to simmer a while.  I think from here, without a reasonable solution coming, we would just be rehashing the problem.

Again, I appreciate your continued interest in this and hope we can come to some solution.  Right now, I am focused on getting Windows Defender antivirus up and running then getting a backup in place - then a recovery solution.  I think Norton allows a subscriber to re-download software so if we can come up with a potential solution, I can reload, setup Rufus/NBRT and a usb stick - with a video from my phone as it happens.  Should have done that but it didn't occur to me - to wound up in the problem to think.  

I welcome any ideas on the NBRT file.  Thanks again,

Joe

Hello SoulAsylum,

Checking with you to see if there was any success in getting someone to look at the issue we discussed on the NRBT file.

I would also like to ask you another question concerning Norton?

Let me know via reply is you are game for a "how do I" question using Norton to backup and recover my PC.

Thanks,

Its' Me again Margaret!

Okay, thanks for "taking my call".

Background - I had Acronis Backup software for a long time before going to Norton.  It seemed difficult, complex and above my head.  the USB boot was difficult to manage for me and I had difficulty in rearranging my bootup to utilize the USB drive recovery process.  I was thankful that I never had an actual reason to need to use the USB to actually recover my pc/files.  I finally decided to quit the Acronis backup and go with Norton for file backup and Utilities to keep the pc cleaned up.  And now, with the NBRT question/difficulty, in Norton - I am at witts end with backup/recovery of my pc. I have setup Windows Defender and added Macrium Reflect Free for backup and recovery.  I recently read information on the internet that Windows Defender does not do as well as Norton in sniffing out the bugs and keeping the pc clean up - put in my mind that leaving Norton was not a good decision.  I believe Norton is most likely as good as it gets with virus' and malware etc...  But, 

The question at last - How do I set up Norton to backup (I think I know the backup part) and to set up a boot CD to recover a computer.  I am still using Windows 10 as my pc doesn't qualify for the upgrade to W11.  The answer may be as simple as pointing me to a Norton doc or other question/comment here.

Thanks for your time with this.

Ok, that is simple enough.  On Norton, I've been very uncomfortable for the last few days without it on my pc and in service.

Let's call this "problem" as complete and solved.

Appreciate your help and quick responses.

Have a good day!