Solved.
Kudos0

NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Hi,

  I upgraded my AMD Adrenaline driver pack to 22.1.2 the other week and now the Norton Crypto process crashes on startup.  It seems to be complaining about the included AMD OpenCL 64bit DLL that has come with that driver pack (v10.0.3354.13).


Faulting application name: ncrypt.exe, version: 1.0.0.86, time stamp: 0x61b24706
Faulting module name: amdocl64.dll, version: 10.0.3354.13, time stamp: 0x61e6594c
Exception code: 0xc0000005
Fault offset: 0x000000000184ad29
Faulting process ID: 0x3c3c
Faulting application start time: 0x01d8134be10fc17f
Faulting application path: C:\Program Files\Norton Security\Engine\22.21.11.46\ncrypt.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0375709.inf_amd64_b5db6b3799486cf8\B375758\amdocl64.dll
Report ID: d492a7ec-f8d0-44a4-a5d7-f80a65b91a07
Faulting package full name:
Faulting package-relative application ID:

Accepted Solution
Kudos1 Stats

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Hi, just to let you know that this seems to have stabilised now. The current versions I'm running are: NCrypt 1.0.0.101 (date modified 20/01/2022 20:52, upgraded since fault reported) amdocl64.dll 10.0.3354.13 (no change since fault reported)

Replies

Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Hello. Do you have enhanced synch enabled? If so disable it and restart the computer. In the linked article under "known issues" the black screen issue workaround is disabling. Please re-check for the issue persisting so we may assist you further.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

I can confirm that I have Enhanced Sync disabled already in my settings.

Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Thanks for the post back. Did you get this card NEW, or second hand? It matters due to the fact others are talking about this particular card being a POC basically in this article. Users of this card are seeing hit and miss experiences with used cards.

Are you getting your drivers from this site

Have you ran Live Updates with your Norton product and installed the latest 22.22.1.58 patch? Rebooted and re-checked. 

Roll back to your previous driver package and recheck for the issue persisting. If it does, and if you purchased new, consider a refund. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Hi, I bought the card new from scan.co.uk back in April 2020.  I've had no problem gaming with it to date.

I've tried rolling back to the WHQL version of the Adrenaline driver downloaded directly from amd.com but that did not resolve the issue.  I've since upgraded again to the latest non-WHQL/beta version of the Adrenaline driver and the issue persists.

The issue does seem intermittent, as for the couple of dozen crashes I've had, yesterday it crashed once, but then the miner in Norton started successfully.  Today it's back to crashing repeatedly again.

Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

While I was typing that reply it kept black-screening and the AMD bug report tool kept popping up offering to send a bug report to AMD.  The Norton Crypto engine kept trying to restart after the black screen.  After about 6 driver timeouts/crashes it's now managed to start the Norton Crypto engine -

Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

FWIW!! What wattage is your power supply? Mining should be at least 800 watts, a gaming PSU could be a part of the issue. I've been building for over 25 years, the strangest things sometimes are the issues. Drivers are usually an issue with a GPU, the version of the OS also can be the issue. If drivers are created to detect mining and force a GPU into a LHR state that is most likely the issue. Limited hash rates aren't an issue when gaming comes into the picture, its a huge deal with mining and the software that is used. Check your OEM packaging if you still have it for anything that is labeled LHR.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

The system was built with a 750 Watt power supply.  Based on the AMD spec. of the RX 5500 XT this should be plenty to run the card as it's an entry-level card from that generation.  I understand that the same power supply would be pushed to limits if it was a mid-tier 6000 series card, but it's not.

My experience is currently that I can let the driver crash/black screen about 6 times, and then after as many internal process re-starts, the Norton Crypto engine eventually manages to start mining.  I must have been lucky when I first enabled the engine in my Norton product as it ran flawlessly for about a week before this started happening.

Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

When the mining engine eventually gets running after the crashes the power consumption hovers around the 100 Watt mark.

Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Your original post states you are Windows 10, I see Windows 11 in the specs screenshot ? Is the latter the driver you are running?

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

I'm running Windows 10.  That's a screenshot from the AMD site.

Accepted Solution
Kudos1 Stats

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Hi, just to let you know that this seems to have stabilised now. The current versions I'm running are: NCrypt 1.0.0.101 (date modified 20/01/2022 20:52, upgraded since fault reported) amdocl64.dll 10.0.3354.13 (no change since fault reported)
Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

Thanks for the post-back.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT

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Transaction speed
Transaction costs
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Security
Privacy
Transparency
Diversification
Inflation protection
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