NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT
Posted: 26-Jan-2022 | 11:06PM · 13 Replies · Permalink
Hi,
I upgraded my AMD Adrenaline driver pack to 22.1.2 the other week and now the Norton Crypto process crashes on startup. It seems to be complaining about the included AMD OpenCL 64bit DLL that has come with that driver pack (v10.0.3354.13).
Faulting application name: ncrypt.exe, version: 1.0.0.86, time stamp: 0x61b24706
Faulting module name: amdocl64.dll, version: 10.0.3354.13, time stamp: 0x61e6594c
Exception code: 0xc0000005
Fault offset: 0x000000000184ad29
Faulting process ID: 0x3c3c
Faulting application start time: 0x01d8134be10fc17f
Faulting application path: C:\Program Files\Norton Security\Engine\22.21.11.46\ncrypt.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0375709.inf_amd64_b5db6b3799486cf8\B375758\amdocl64.dll
Report ID: d492a7ec-f8d0-44a4-a5d7-f80a65b91a07
Faulting package full name:
Faulting package-relative application ID:
Re: NCrypt 1.0.0.86 and AMD OpenCL 10.0.3354.13 black screen crash on Radeon RX 5500 XT
Posted: 19-Feb-2022 | 5:41AM · Permalink