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Kudos0

Need to get into vault, but can't!

I need to get a print out of my passwords, but am told what I typed in as a password isn't correct and am locked out.  The question I have as a clue is correct for what I'm typing in.  Why the problem?  And I don't have Excel.  Are there other selections so I can print out my passwords?

Labels: Online Vault

Replies

Kudos0

Re: Need to get into vault, but can't!

Be sure you are entering the correct password. Occasionally, for security reasons, you will get signed out of your Norton Account as well as the vault.  When you click on the Norton Password Manager, NPM, icon in your browser, do you see a message to sign into your Norton Account? If so, you need to first enter your Norton Account email and password, and then you will be prompted for your Vault password.

To get a copy of your logins, once you do get logged into your vault from your browser's extension, in Chrome you are taken to your vault web page. In Firefox, you will have to click on the NPM icon and then click on Vault. That will open the same page. On the NPM web page, click on the three dots at the top right, then click on Export Vault. That will open a window with all your logins. Copy all the logins and then open Notepad from your Windows start menu. Then paste the logins into Notepad and you can print from there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Need to get into vault, but can't!

Comment Promoted To: 

it is showing that i have no internet protection.  My scans work and everything works but it says i am at risk on my searches in Firefox.