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Kudos0

Need help downloading norton onto another device

trying to download norton onto another device. getting message "device not supported". Can anyone advise in laymans terms

Replies

Kudos0

Re: Need help downloading norton onto another device

What device are you trying to install on?

What operating system version , and what Norton product you are trying to install?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Need help downloading norton onto another device

Ipad mini - thanks. have already got norton on my pc but want to extend it to cover my ipad mini too.

Kudos0

Re: Need help downloading norton onto another device

I think it's just Norton Internet Security version

Accepted Solution
Kudos0

Re: Need help downloading norton onto another device

For IOS devices like your iPad mini, you would be installing Norton Mobile Security - Lost Phone Finder from the Apple App Store. 

Note that there is no malware protection included for IOS devices. You only get lost/stolen device location, and contact backups. The problem is that you actually have to have the app running for these features to work. Personally, I use the free from Apple, Find my Phone app, and the iCloud services to do the same. And they just work better.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Need help downloading norton onto another device

Hi Peter thanks for replying.  Do I need to register the ipad mini with Norton before I can download the security onto it?  Norton sent an email that I opened on the Ipad device but when I tried to download the software it said the device wasn't supported.

Kudos0

Re: Need help downloading norton onto another device

Hi Peter and thank you for explaining about IOS devices.  I think that covers my question.

Kudos0

Re: Need help downloading norton onto another device

You do not need to register the device before installing. After installation, when you sign into your Norton Account, the device will be registered.

What is the IOS version on your iPad mini?  The Norton products require at least IOS 8.

Things happen. Export/Backup your Norton Password Manager data.

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