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Kudos0

Need help for Identity Safe problem

First let me say that I have reviewed many posts here on this subject and none address my situation.

My hard drive crashed and since my laptop also had a defective LCD screen I decided to just buy a new laptop.  I was running Norton 360 (2014) on my old laptop where I used the Identity Safe extensively.  My new laptop came with a 1 year subscription for another security product so I just downloaded and installed the (free) Norton Identity Safe software on the new laptop.   

My dad was able to recover my "Norton Identi-Safe.DAT" file (by mounting a recent backup image) which he believes has all my login data.  How can I get Norton Identity Safe to open and work with that DAT file? 

Any advice/suggestions would be most appreciated.

Aaron

Replies

Kudos0

Re: Need help for Identity Safe problem

Hello AaronH

I don't know if this will work or not, but have you tried importing the .dat file into the IDSS?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Need help for Identity Safe problem

Hi floplot,

Thanks very much your suggestion.  I'll try that when I return home and I'll let you know how it went.

Aaron 

Kudos0

Re: Need help for Identity Safe problem

I'm baaaack (and totally frustrated)!

I have a serious problem trying to open my Norton Vault - it doesn't recognize my password (and I'm positive it's correct, my cap-lock is off, etc.)!!!

Could this problem be due to establishing my Norton Vault password on the Identity Safe integrated into my old Norton 360 2014 (on my damaged laptop)?   Now that I think about it, how would the stand-alone version of Norton Identity Safe (which I installed on my new laptop) even know my password?  I always used this program locally, not on the website.

Is this a lost cause?

Aaron

Kudos0

Re: Need help for Identity Safe problem

Please clarify which vault is problem.  Norton vault integrated with Norton product -- Local or Online Vault..... Or,
Stand Alone IDSS 

Kudos0

Re: Need help for Identity Safe problem

Sure thing bjm_.  Before my old laptop (with N360 & IDSS on it) went south I never had a problem logging into my local Norton Vault, using it multiple times/day.

Four days ago, after getting a new laptop (with another brand's security product installed on it), I downloaded and installed the stand-alone IDSS with the hope of recovering all of my logins (by using the "Norton Indenti-Safe.DAT file recovered from my old laptop).  But the stand-alone IDSS does not recognize my password!!!

Hope that clears up the confusion.

Aaron 

Kudos0

Re: Need help for Identity Safe problem

N360 (retail) has built in ID Safe that's either local or online.  IDSS is online.  IDSS = ID Safe Standalone

You had native ID Safe local and stand alone IDSS online at the same time...? same user profile / same machine... Is that possible ?

Kudos0

Re: Need help for Identity Safe problem

No (sorry I'm probably not using the correct terminology).  I always used the ID Safe & Vault locally, never online.

-----

PS.  Am I to understand that the stand-alone Identity Safe which I just installed on my new laptop cannot be used locally?

Kudos0

Re: Need help for Identity Safe problem

Okay....local vault and IDSS are not merge-able.   Local is Local and IDSS is Cloud.  Local and Cloud cannot communicate. 
Your Local password will not satisfy IDSS
You'll have to create new IDSS credentials.   Then you may be able to import Local creds....to IDSS
IDSS requires Norton account and IDSS password to access cloud vault. 

You may use IDSS from IDSS Toolbar.  Login requirement are not the same as Local....and you access IDSS creds in the Cloud.   
You may convert Local to Online/Cloud.....but, be darn sure that's what you want to do. 

Kudos0

Re: Need help for Identity Safe problem

So is there any way I can recover the great many logins from my old Norton Indenti-Safe.DAT file? 

Kudos0

Re: Need help for Identity Safe problem

Have you exported saved backup dat and csv format from Local Vault before HDD crash....

Or, are you referring to IDDStor2.dat

Kudos0

Re: Need help for Identity Safe problem

bjm_  - no, I wasn't able to do that because my old laptop suffered a (unexpected) hard disk crash.  I had a recent image backup of that drive and recovered the "Norton identi-safe.dat" file from it.

Kudos0

Re: Need help for Identity Safe problem

No need to suggest backup now.

If you have IDDStor2.dat from old Local.  You can use backdoor to create Local on new machine.  But, you'll need Norton retail product. 
IDK what if anything can be done with IDDStor2.dat regarding IDSS

So, confirm you do not have exported saved local backup dat/csv and confirm you do have IDDStor2.dat file saved. 

We'll seek help from the Community

Kudos0

Re: Need help for Identity Safe problem

Confirmed, I never exported anything from Norton Identity Safe,  The file that I recovered from the backup is named "Norton Identi-Safe.DAT".    What 'choices' (if any) do I have to recover my logins from the "Norton Identi-Safe.DAT" file (recovered from my local backup)?   Even if I install N360 on my new laptop, how certain is it that I would be able to recover my logins from that DAT file?   

Kudos0

Re: Need help for Identity Safe problem

Take a look at this
https://community.norton.com/en/forums/retaining-your-local-vault

I cannot vouch for the dat file you have.  I know the file as IDDStor2.dat
So, in all the time you had Local.  You never exported a backup that may be saved on the Image.  I save my exported backups as IDBU.dat  / IDBU.csv

Stay tuned.... I've never used IDDStor2.dat for Import....but, who knows.  Lets get some help.  

Kudos0

Re: Need help for Identity Safe problem

bjm_  ...thanks for trying to help - much appreciated - and I will 'stay tuned'.

Only the (one) DAT file named in my prior posts has been recovered.   I never exported a backup (wasn't even aware of that option).  So based on the info you've provided I'm not optimistic about my chances! 

Kudos0

Re: Need help for Identity Safe problem

Norton Identi-Safe.DAT looks like a user created / user named file.....

Try creating IDSS vault and then try importing "Norton Identi-Safe.DAT"
I've never touched IDSS....presuming IDSS has export / import

Kudos0

Re: Need help for Identity Safe problem

But I'm not able to login to IDSS vault - (as I've said before, it doesn't 'like' my password). 

Kudos0

Re: Need help for Identity Safe problem

You have to create IDSS login credentials / log in password.  You never had IDSS.  Think NEW
Install IDSS and setup IDSS as NEW....forget old password from Local....unless you want to use it again.

You'll need Norton account login and IDSS vault password.  So, think NEW.  Create a NEW IDSS vault
I thought that's what you wanted.  To use IDSS on new machine.

There's no downside creating NEW IDSS.  If it works great.  If not.  You're no worse off than now. 
You may have to start from scratch.  IDK....until you try IDSS and try to import the dat pulled from Image.  We won't know. 

We can sit tight for now and see what others say.  Or, try.....your move. 
You have new machine and dat pulled from Image....you want to use IDSS.  
Caveat:  I'm not first hand knowledge re IDSS

https://identitysafe.norton.com/

Kudos0

Re: Need help for Identity Safe problem

All is not necessarily lost...

Firstly - I simply don't know if the stand alone "free" IDSafe has the ability to import a previous version product's .DAT vault file structure - Hopefully others can/will comment on this...

If the "Free" product doesn't have this ability, then I believe that your only hope of recovering your old vault would entail the removal of your current security product and installation of one of the full Norton suites (360 or NIS) - perhaps a trial version for this recovery purpose which can then be uninstalled after the .DAT recovery and the current security product then reinstalled.

Assuming you have an OS on your new laptop that supports older Norton suites, I'd suggest that you reinstall your old 360 and use it to import your old recovered .DAT image. If you have a newer OS that does not support the older Norton products, then you'd need to consider obtaining a current product (perhaps also a trial version) and then follow the path suggested by elsewhere to recover your .DAT file.

Secondly - However, if the "free" IDSafe does support previous .DAT imports then ...

There's a few points about local vs. online vaults and the use of the "Free" IDSafe that you need to be aware of:

1) The stand alone "Free" IDSafe only supports an online "cloud" vault.
2) All online "cloud" vaults require two separate credentials (for security reasons) to access them -
--- A currently active Norton Account (email and PW),
--- An additional PW for encrypting/accessing the online vault (content) associated
    with the aforementioned Norton Account.
3) A local vault has only an encrypting/access PW and does not require the additional
    Norton Account association.
4) When using an online vault via the "Free" IDSafe application you will be prompted to enter -
--- First, your Norton Account credentials (email and PW)
--- Secondly, your online Vault PW.

Because of this, if you wish to use the stand alone "Free" IDSafe, you will first need to properly set up a functioning Norton Account and online "cloud space" Vault on the Norton servers...

When you first downloaded the stand alone version and installed it on the new laptop you should have been prompted to enter you Norton Account (email and associated account password).  If you don't have (or have lost/forgotten) your Norton Account info, you have the option of creating a new Norton Account.

Once the Norton Account is established/accessible, you'll then be prompted to create an additional PW for encrypting/accessing the online "cloud" Vault that will be created/associated with your Norton Account.

After you have established your online Norton Account and online Vault you can then use the Import function withing the IDSafe application settings to import your old .DAT file - but you will also need to know your old vault PW which is associated with the recovered .DAT file.

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