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Kudos0

Need New Norton Links for Symantec Security Center Reference Material

Posted: 13-Mar-2020 | 12:47PM · Edited: 13-Mar-2020 | 12:48PM · 3 Replies ·

I've noticed that many of the old Symantec/Norton links I used to visit regularly have now been migrated to the Broadcom website.  Has any of the reference material that used to be located on the Symantec Security Center been duplicated somewhere on the Norton LifeLock servers (https://www.nortonlifelock.com/), and if not is there any plan to eventually re-post that reference material on the Norton LifeLock servers and customize it specifically for Norton home consumers?  I assume in the coming weeks and months that information about virus definition releases, Intelligent Updaters, etc. will begin to slowly diverge for Norton LifeLock home consumer and Broadcom/Symantec business products now that they're separate companies.

When I visited https://submit.symantec.com/false_positive/ today, for example, I saw a banner appear briefly at the top of the web page where I was redirected (presumably with some special instructions for Norton users) but it quickly disappeared and I have no idea now how Norton users are supposed to submit false positive detections to Norton LifeLock.
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Here are four examples I've found in recent days:

Intelligent Updater Download Page
- was https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=n95
- now https://www.broadcom.com/support/security-center/definitions/download/detail?gid=n95

Symantec Security Center A- Z Listing of Threats & Risks
- was https://www.symantec.com/security_response/landing/azlisting.jsp
- now https://www.broadcom.com/support/security-center/a-z

Virus Definitions & Security Updates
- was https://www.symantec.com/security_response/definitions.jsp
- now https://www.broadcom.com/support/security-center/definitions

Reporting False Positives
- was https://submit.symantec.com/false_positive/
- now https://symsubmit.symantec.com/

Replies

Kudos0

Re: Need New Norton Links for Symantec Security Center Reference Material

Posted: 13-Mar-2020 | 12:55PM · Edited: 13-Mar-2020 | 1:05PM · Permalink

lmacri:

When I visited https://submit.symantec.com/false_positive/ today, for example, I saw a banner appear briefly at the top of the web page where I was redirected (presumably with some special instructions for Norton users) but it quickly disappeared and I have no idea now how Norton users are supposed to submit false positive detections to Norton LifeLock.

IDK.  I noticed or Norton product, the other day.

 https://symsubmit.symantec.com/

Kudos0

Re: Need New Norton Links for Symantec Security Center Reference Material

Posted: 13-Mar-2020 | 1:33PM · Permalink

Hi bjm_:

Sorry, I was referring to the reddish/pink banner that briefly appears if I use the old https://submit.symantec.com/false_positive/ link in the Firefox ESR v68.6.0 browser on my Win 10 Pro v1909 machine.  The banner disappears in less than a second, but I finally managed to capture the screenshot shown below.  I turned off my Adblock Plus browser extension in Firefox ESR but the banner still flashed briefly and then disappeared, and it doesn't appear at all if I browse to that old link in MS Edge (note that I don't have Chrome and still haven't upgraded to the new MS Chromium Edge).

The text starts with "...as of November 4, 2019..." and seems to imply that https://symsubmit.symantec.com/ should now be used exclusively by Symantec/Broadcom users.

Kudos0

Re: Need New Norton Links for Symantec Security Center Reference Material

Posted: 13-Mar-2020 | 1:39PM · Edited: 13-Mar-2020 | 1:54PM · Permalink

lmacri:

Hi bjm_:

Sorry, I was referring to the reddish/pink banner that briefly appears if I use the old https://submit.symantec.com/false_positive/ link in the Firefox ESR v68.6.0 browser on my Win 10 Pro v1909 machine.  The banner disappears in less than a second, but I finally managed to capture the screenshot shown below.  I turned off my Adblock Plus browser extension in Firefox ESR but the banner still flashed briefly and then disappeared, and it doesn't appear at all if I browse to that old link in MS Edge (note that I don't have Chrome and still haven't upgraded to the new MS Chromium Edge).

The text starts with "...as of November 4, 2019..." and seems to imply that https://symsubmit.symantec.com/ should now be used exclusively by Symantec/Broadcom users.

Yes, I've seen banner flash.....and also inquired about....>
..> False Positive Doc content and False Positive link content do not match
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

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