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Kudos0

NEED PHONE NUMBER for a person. Chat is absolutely worthless. Maybe time to change to Trend.

Have been with Norton for 7 years.  Have had subscription for 7 yrs on three computers.  When I got a new computer, it wouldn't let me remove license from old computer to reinstall on new one.  Spent 5 days trying to get someone to help.  Well they changed by product key number and serial number, so now renewal information is really sad.  Spent 30 min with chat this am and they can't find my accounts at all.  Seems like when a company gets so big that they cannot provide phone customer service it is time to go back to the little guys like Norton was in the beginning.  I have used Trend in the past and it was okay. Does anyone know of anyother good internet security programs that still have real people to speak with.  Would appreciate your help. Thanks

Replies

Kudos0

Re: NEED PHONE NUMBER for a person. Chat is absolutely worthless. Maybe time to change to Trend.

Have been with Norton for 7 years.  Have had subscription for 7 yrs on three computers.  When I got a new computer, it wouldn't let me remove license from old computer to reinstall on new one.  Spent 5 days trying to get someone to help.  Well they changed by product key number and serial number, so now renewal information is really sad.  Spent 30 min with chat this am and they can't find my accounts at all.  Seems like when a company gets so big that they cannot provide phone customer service it is time to go back to the little guys like Norton was in the beginning.  I have used Trend in the past and it was okay. Does anyone know of anyother good internet security programs that still have real people to speak with.  Would appreciate your help. Thanks

Kudos0

Re: NEED PHONE NUMBER for a person. Chat is absolutely worthless. Maybe time to change to Trend.


andi wrote:

 Does anyone know of anyother good internet security programs that still have real people to speak with.  Would appreciate your help. Thanks


Webroot has a very fast support team based in Colorado. Even if you have to subkit a support ticket for any reason, they normally respond within an hour or two.

Corey

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