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Kudos0

Need to Uninstall Safety Minder

I have forgotten the email address I used to install the Safety Minder software (provider went bust) so I can not access the Online Family nor uninstall Safety Minder using the uninstaller.

I thought best bet would be to clear the program out and start again.

I have reregistered for the Online Family but when I click on the Safetyminder.exe it just goes into the Unistall routine and asks for my email address.

Replies

Kudos0

Re: Need to Uninstall Safety Minder

Hi migarratt,

To uninstall Norton Safety Minder without account information, please remove the network cable first then try to uninstall/reinstall NSM.  For details, please read the post at http://community.norton.com/t5/Norton-Online-Family/Cannot-Uninstall-Saftey-Minder/m-p/123630

Thanks,

Katie

Thanks Katie
Kudos0

Re: Need to Uninstall Safety Minder

Thanks for the prompt response. I tried disconnecting the network cable (de-powering the server) but it still asked me for the parental email address and password. I have forgotten the email address.

I haven't read all of the thread you quoted. My mind gave up after several pages but in the last post there is a reference to the Norton Removal Tool. If I use this it will remove everything. But just installed Internet Security 2011. Will I lose my licence if I use this tool?

Thanks, Mick Garratt

Accepted Solution
Kudos0

Re: Need to Uninstall Safety Minder

mjgarratt,

You don't need to use the Norton Removal Tool to uninstall Norton Safety Minder even without  valid credential account information.  You can enter  invalid email and password after disconnecting the network cable to remove the program.  Please read the post I sent you for details.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Need to Uninstall Safety Minder

Many thanks I've now managed to uninstall Norton Safety Minder. Could I suggest when you next time give the link to people you quote the exact message that contains the relevant information (in this case no. 20). Linking to a thread of 100 messages is a bit daunting.

Mick Garratt

Kudos0

Re: Need to Uninstall Safety Minder

I need to unistall safety minder, i am entering the correct username and password, and it is telling me I need to register a computer first.  What are the next steps in order to remove this?

Kudos0

Re: Need to Uninstall Safety Minder

Hi karen302,

You probably have already created a Norton Online Family account, but haven't registered a computer yet.  Since you want to

uninstall Norton Safety Minder, you can follow the instruction above in the thread by unplug the network cable first and continue to uninstall Norton Safety Minder from the PC.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Need to Uninstall Safety Minder

Katie...

What if I don't have a network cable. I'm on a laptop.Help me please! I just want to remove this.

Kudos0

Re: Need to Uninstall Safety Minder

Hi soonotwithit,

You can disconnect the wireless connection from the laptop first, then uninstall Norton Safety Minder.

Just FYI, the Norton Online Family account owner will be notified that Norton Safety Minder has been uninstalled (If you are a child, an alert notification email will be sent to your parent).

Thanks,

Katie

Thanks Katie

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