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Received a notification to restart my computer for a Norton Update. After restarting, I tried to start my secure VPN, but I get a notification that says "NEIKEv2Provider wants to sign using key "Norton" in your keychain" and it asks me for a password. How do I continue using my VPN, I am unable to get past this popup?
Posted: 11-Oct-2021 | 12:06PM · Edited: 11-Oct-2021 | 12:26PM · Permalink
FWIW ~
Truantboy:
I had the same problem and the Norton tech support could not solve it. I called Apple tech supoort and the woman I spoke with fixed it in 10 minutes. It will require you to change your iCloud password, but nothing more complicated than that.
https://community.norton.com/en/forums/neikev2
Related: https://community.norton.com/en/forums/neikev2provider
FWIW ~
NEIKEv2Provider is a service responsible for establishing secure VPN connections. It requests access to the KeyChain in order to receive authorization data required for the VPN connection to be established.
https://discussions.apple.com/thread/250776667
Caveat: I'm PC
Posted: 11-Oct-2021 | 1:08PM · Edited: 11-Oct-2021 | 1:09PM · Permalink
PE Rockwell:
Have you read https://support.norton.com/sp/en/us/home/current/solutions/v138741680 ?Looks like Norton's Secure VPN has changed the way it interacts with the macOS networking. It looks like it now requires items to be put in your keychain. Note particularly that if you don't want the popup to occur each time Norton VPN wants access to the items, you choose "Always Allow" and not simply "Allow".
https://community.norton.com/en/comment/8512874#comment-8512874
Posted: 11-Oct-2021 | 10:59PM · Edited: 11-Oct-2021 | 11:18PM · Permalink
As bjm_ mentioned,
Please type your administrator account password and click Always Allow to sign into your VPN profile.
Please find the detailed steps below,
https://support.norton.com/sp/en/us/home/current/solutions/v138741680
Let me know if you are still facing the issue.
Posted: 26-Oct-2021 | 12:28PM · Permalink
Multiple people have asked for information on what NEIKEv2Provider is. Norton offers no explanation other than it is a "service". Really? That's the best explanation Norton can provide?
Why does Norton need access to our keychain all of a sudden? So we are safe from hackers if we use Norton's VPN but have to give up our passwords to Norton in the process? Sounds sketchy. Particularly sketchy because Norton has repeatedly been asked this question by consumers yet will not or can not explain why this is now necessary. A respectful layperson explanation is deserved by consumers of your product.
Posted: 27-Oct-2021 | 6:57AM · Permalink
Hi @Norton User1234
Sorry for the inconvenience caused. NEIKEv2Provider uses the IKEv2( built in VPN protocol on Mac), is a service responsible for establishing secure VPN connections. NEIKEv2Provider requests access to the KeyChain in order to receive authorisation data required for the VPN connection to be established. VPN Profile needs a private key that is used for signing for the actual handshake (IPSec) for key exchange to happen.
The keychain entries that get inserted into the user’s keychain need to be used for signing purposes during the IPSec handshake (which uses IKE ( Internet Key Exchange ) to determine a shared key for the session) and signing requires extra permissions in the keychain.
Please find detailed description in the below URL
https://support.norton.com/sp/en/us/home/current/solutions/v138741680
I hope this clarifies your questions! Please let me know if you have further questions.
Thank you
Posted: 30-Oct-2021 | 10:29AM · Permalink
I don't have 360, so this doesnt help me. I just purchased Norton VPN. I cannot get VPN to connect and don't know how to get to keychain. Can someone help? Or better yet recommend a new VPN - I've had problems with Norton for weeks....
Posted: 30-Oct-2021 | 11:23AM · Permalink
Re: NEIKEv2Provider
Posted: 11-Oct-2021 | 10:59PM · Edited: 11-Oct-2021 | 11:18PM · Permalink
As bjm_ mentioned,
Please type your administrator account password and click Always Allow to sign into your VPN profile.
Please find the detailed steps below,
https://support.norton.com/sp/en/us/home/current/solutions/v138741680
Let me know if you are still facing the issue.