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Network Error Preventing Norton Account Access
When I try to access my Norton logins (in the cloud) through Identity Safe, I get the following error:
"A network error is preventing access to your Norton Account. Please check your computer's Internet connectivity and try again."
This error occurs only when trying to access my cloud-based logins. It happens both via the product and the web site (https://identitysafe.norton.com/).
Based on a prior post (http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Account-Login/td-p/607188), I did a tracert to IP 220.127.116.11. It is mostly full of "Request timed out" messages.
This has been going on for a few days. What can I do to fix it?