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Kudos0

New CPU Load Problems with SymDaemon ?

Since about 2 hours ago -- SymDaemon has gone crazy and is using 100+% (multi-cores) on my Mac 10.12.6 MBP.  

I tried to do "samples" from Activity Monitor, but those appear to just not work -- so I did them via command line and grabbed 2 different samples (a few minutes apart -- same process) .. Hopefully they can shed some light as to what is happening?  

I have noticed this behavior in the past -- it doesn't seem consistent so I have no idea what the underlying cause could be .. 

I also grabbed a screen shot from what appears to be the "about" box showing a server version # and that it's connected to something .. 

Labels: SymDaemon

Replies

Kudos0

Re: New CPU Load Problems with SymDaemon ?

SJ M The photo you posted has the entry SEPM server which is for Symantec Endpoint Protection Management which is connecting to a Windows server where the SEPM is installed. Is Endpoint the product you have installed on this system? If not what product are you using? Are you in a business environment with this computer? This is the Endpoint compatibility chart by MAC OS version. https://support.symantec.com/en_US/article.TECH131045.html

This is the IP address that your photo shows as the connection is going to, which is a business. If the whois information isn't familiar to you and you are not using Endpoint protection there could be a serious issue with malware. https://dig.whois.com.au/ip/147.34.93.211

To be safe download and run Malwarebytes to check for possible malware and PUP programs:

https://www.malwarebytes.com/mac/

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: New CPU Load Problems with SymDaemon ?

This could be because of overclocking. I would say uninstall and reinstall your Norton product.

Kudos0

Re: New CPU Load Problems with SymDaemon ?

Smithan Overclocking isn't the issue here but rather a Symantec Endpoint remote server connecting to the computer. Have a look at his screenshot, SEPM is the controlling server for MAC OS on Endpoint protection. The status in the screenshot indicates it is updating his client.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: New CPU Load Problems with SymDaemon ?

Thanks all -- there is no overclocking involved or anything else "strange".  Yes, this is a business computer that is indeed hooking up to our central server -- 99% of the time everything runs just fine -- then -- the other 1% it appears SysDaemon just goes into an infinite cpu look doing who knows what.  The connection to the remote server is very fast (50 Mb/s at least) so even any updates shouldn't take hours and hours -- let alone using 100+% of the CPU?  I was hoping the two "snapshots" (samples) would shed some light from a Norton/Symantec person.. 

Kudos0

Re: New CPU Load Problems with SymDaemon ?

Oh. So there is no overclocking involved? Then i will say hang in there friend. I am sure someone else will be contributing soon.

Kudos0

Re: New CPU Load Problems with SymDaemon ?

@SJ M This is the official Norton solution for symdaemon high CPU usage.

https://support.symantec.com/en_US/article.TECH134203.html

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: New CPU Load Problems with SymDaemon ?

Nope -- no overclocking or anything else weird.  I also downloaded and ran the "malware" program recommended and it found nothing untoward at all either. 

Kudos0

Re: New CPU Load Problems with SymDaemon ?

@soulasylum -- Maybe I am blind but I followed the link and there isn't any mention of high CPU usage at all, let alone a "solution"?  Did I miss something?

Kudos0

Re: New CPU Load Problems with SymDaemon ?

SJ M This article is for whomever manages your SEP on the central server. https://support.symantec.com/en_US/article.TECH134203.html

As they more than likely already have policies set that would prevent uninstalling / reinstalling your product they can assist with that since that is the obvious solution to the SymDaemon high CPU issue. 

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: New CPU Load Problems with SymDaemon ?

I thought they could always make an exception when it really is necessary to install and un-install?

Kudos0

Re: New CPU Load Problems with SymDaemon ?

Smithan Indeed doing so at the local device would seem to be something allowable you'd think. Being that a central administrator is managing SEP on a remote server the user and deployment policies are more than likely set to prevent intrusion into the server and its management systems. That is the premise behind the remote connection you are seeing with the product reaching out to the managing server to update. You can use this article to attempt a LOCAL uninstall on your system. https://support.symantec.com/en_US/article.HOWTO81114.html.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: New CPU Load Problems with SymDaemon ?

Also -- installing/re-installing really isn't the issue is it?  I force quit the application and it re-started SymDaemon.  It's behaved perfectly fine so far.  This only happens "on occasion" (no idea what causes it) and when it happens continues until I reboot or restart the SymDaemon.  Appears to be a bug to me -- and hence why I included the "sample" files so they could trace it when it was running at 100+%. 

Kudos0

Re: New CPU Load Problems with SymDaemon ?

Useful link man. Cheers!

Kudos0

Re: New CPU Load Problems with SymDaemon ?

SJ M Monitor the issue. If it persists contact the person who administers your install for a reinstallation. That should solve the daemon issue you are seeing.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester

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