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Kudos0

With new Firefox add-on, is it possible to download a file with login info as a backup?

I have been using the Toolbar and ID Safe with Chrome [which I switched to when it stopped functioning with Firefox].  I keep an update file with all my logins - which is easy to do with the ID Safe component of Norton Security [which I use].  I prefer to use Firefox, and I like the new Firefox add-on, and use it.  But what is not clear to me is if it is possible, while logged on with Firefox, to directly download a copy of my login info to my machine.  Right now, what I do is to open ID Safe using NIS, and then create my backup.  Is it possible to do this within Firefox, so I would not have to login to ID Vault through Firefox, and then do it again within Norton Internet Security.  [With Chrome, once I have opened my ID Vault with NIS, I don't have to login again to use it in Chrome.]

Replies

Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

There currently is no vault export feature in the new FF extension. But, you can make the backup of the vault using the Toolbar version in Chrome. There is only one online vault that is accessed by each of the methods of accessing the vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

Peterweb,

Thank you for the fast reply.  I want to verify that I understand you correctly -- whether I use the NIS Norton ID Vault feature [residing on my pc], or I use the Firefox add-on, by definition I am logging in to my one and only Norton ID Vault online.  So when I make a backup file of my logins using the ID Safe section of NIS, the source of that data is online at Norton's site.  So then, I could create a new logon while using the Norton ID Vault Firefox add-on, and then at a later time, when I make a backup file, that newer logon will be included [since all the logons reside on the Norton website and can only be accessed with my ID Safe specific master password].

Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

We need to clarify your " NIS Norton ID Vault feature [residing on my pc] " statement. There are users here, like myself, that are still maintaining a local vault. ie the vault is stored locally on your PC. Most current users are using the newer feature with an online vault.

To determine if you are using a local or online vault, go to the main Norton Security screen and click on your email address at the top of the screen and click on Sign Out. Then go to Chrome and try to open your vault. If you are first asked for your Norton Account email and password, you are using an online vault. In this case, as you say, you can create a new login in either the Chrome version of ID Safe or the new FF extension and it will be available in both versions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

Aha!  I am glad I asked.  I keep a local vault, and prefer to continue with that backup.  Based on your advice, I tried the following: I killed my internet connection.  It turns out, consistent with what you explained, that whether I used the Norton toolbar in Chrome, or used the open the ID Vault through NIS, the vault always opens, and it lists all my passwords even with my Internet connection down.  So I guess I have always been getting my logon data locally.

Which leads to another question.  I thought that the local vault automatically synced with the online vault, as IIRC I always had an online vault -- I think, during the year I was living with Chrome [because the Norton Toolbar no longer worked with Firefox], I recall seeing I had an online vault with Norton, and it was fully and accurately populated with what I keep locally.  The first time I tried out the Firefox add-on, to my surprise the online vault seemed to be empty.  But within a couple of further tries, it was fully populated. I assumed that I'd gotten past some glitch.  But maybe not?  Did I, without realizing it, somehow force Norton's online vault to re-sync with my local data?

And one more question:  If I return to using Firefox as my default browser, how do I force my online Norton Vault to sync with my local copy [managed and held by my local NIS]?  I really do like maintaining a local copy.

Thanks again for all your advice.

Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

Based on your advice, I tried the following: I killed my internet connection.  It turns out, consistent with what you explained, that whether I used the Norton toolbar in Chrome, or used the open the ID Vault through NIS, the vault always opens, and it lists all my passwords even with my Internet connection down.

 My advice had nothing to do with killing your internet connection. If you loose internet connection while the vault is open, there may be some local caching involved.

I wanted you to go to your main Norton screen and click on your email address at the top. Then Sign Out of your Norton account. Then use Chrome and try logging into the vault. If you are asked for your email address, you are using an online vault. If you are not asked for the email, it is a local vault. Please try this so we can provide the correct answers for your question.

I thought that the local vault automatically synced with the online vault,

No. There is absolutely no connection between the two vaults. The only way they can be synced is with manual export and import of the vault contents.

Did I, without realizing it, somehow force Norton's online vault to re-sync with my local data?

I notice when I open the FF extension, I will see a pop out at the bottom right noting the the vault was synced. As you say, the first time may have taken some time to do this sync.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

OK.

About killing the internet connection - I didn't make that clear enough. Sorry about that.  I shut down all my programs, shut down the computer, then turned off the modem, then rebooted with the Internet connection nonexistent.  What I wanted to determine was where my login info was coming from - i.e., when then opening Chrome, and using the Norton toolbar, would I still see all my logons listed, and the same for trying it with NIS and no Chrome.  In both cases, I did get my logon list.  So that demonstrated to me that data had to be local.

I just now followed what you wanted me to do in your last reply.  Using my email address located on the main NIS screen, I logged out.  If I then try to open the ID Vault, it indeed leads to window that wants me to first sign into my Norton account.  Then I am able to log into the Vault.

And yes, if I try with the Firefox Add-on - I do see that pop-up window that tells me the vault is synced.

I have to logoff soon, so one last question about something that confuses me.  I will check in tomorrow.  If I understand you correctly, there is no connection between the two vaults - I assume you mean no automatic connection between online and local.  Yes?   Here's why I ask:  In Firefox, when I log into Norton's online vault, that pop-up you described tells me the vault is synced,  What is it syncing with?  The add-on also offers the option to "sync vault" [once I am logged in, a dropdown appears when I click on the add-on icon].  I have a folder on my machine, created and used by NIS, named "C:\Users\.........\Documents\Norton Identity Safe Backups" ?   What else could the online Norton Vault be syncing with?  Where else would it be seeing a data source to sync with?

[If it is syncing with my local ID Safe backup, then I can use Firefox exclusively - because syncing will allow me to keep a local copy.]

Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

just now followed what you wanted me to do in your last reply.  Using my email address located on the main NIS screen, I logged out.  If I then try to open the ID Vault, it indeed leads to window that wants me to first sign into my Norton account.  Then I am able to log into the Vault.

 This confirms it is an online vault you are using. So my original post still stands.

There currently is no vault export feature in the new FF extension. But, you can make the backup of the vault using the Toolbar version in Chrome. There is only one online vault that is accessed by each of the methods of accessing the vault.

What is it syncing with? If I understand you correctly, there is no connection between the two vaults

As demonstrated, there is only one vault with multiple ways to access it. In your case from Chrome and then from the new FF extension. If you were using any mobile devices, you could also access the same vault from there. Any changes you make from any of the access methods will be reflected on all devices. This is where your question about sync comes in.

What is it syncing with? The add-on also offers the option to "sync vault" [once I am logged in, a dropdown appears when I click on the add-on icon]

I mentioned in an earlier post about some local caching of the vault data. This is so ID Safe does not actually have to access the internet for each and every login as it is needed. So ID Safe syncs the local cache with the data stored online. The FF extension just allows you to force this sync if you realize that a login you entered in another method or device is not showing.

I have a folder on my machine, created and used by NIS, named "C:\Users\.........\Documents\Norton Identity Safe Backups" ?

Good news for you. You  were asking how to backup the vault. ID Safe is doing this automatically for you. That folder contains your backups. There is an ID Safe setting for this. If you wanted to go one step further, you could copy one of these backups to a thumb drive and keep it in a safe place. Just in case your hard drive fails.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

peterweb,

Thank you very much for your excellent instruction, your patience and thoroughness.  I now have a much better grasp of what is going on when I am using Norton ID Safe.  You have cleared up my confusion about this. 

Many thanks,

albert594

Kudos0

Re: With new Firefox add-on, is it possible to download a file with login info as a backup?

You are welcome.

There is some confusion for the users that have had or continue to have the local vault. And then there are those, like me, that are able to use both local and online vaults. And now the extra confusion with the new FF extension.  If I was not helping here, there is no way I would have known all the combinations.

We are here if you need any other help.

Things happen. Export/Backup your Norton Password Manager data.

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