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Kudos0

New Google/Gmail account page not blocked

As you can see here, "Chinuch.org" is allowed - and correctly so - it's whitelisted for this user.

The next three tabs are blocked - and correctly so - those are all in blocked categories.

But for some reason, when I go to "Gmail.com" - it lets me get to this page - which is definitely not allowed.

The Chrome Norton Family Safety extension is installed and enabled.


Replies

Kudos0

Re: New Google/Gmail account page not blocked

Hi EliezerB,

The URL on the screenshot is www.google.com.  What exact URL you type (or link you click on) that brings you to the page?

Thanks

Katie

Thanks Katie
Kudos0

Re: New Google/Gmail account page not blocked

"gmail.com" which then redirected to that.

Kudos0

Re: New Google/Gmail account page not blocked

Hi,

After I type gmail.com and hit Enter, I am redirected to page with URL accounts.google.com.  Can you please add accounts.google.com to the block list to see if that helps?

Thanks

Katie

Thanks Katie
Kudos0

Re: New Google/Gmail account page not blocked

I can do that. But the problem is that this is sporadic: sometimes it's properly blocked and the next minute not... It's really bad when a product isn't reliable.

Furthermore, I have ALL sites blocked with the exception of just a few. There should be no reason for me to need to explicitly block it...

Kudos0

Re: New Google/Gmail account page not blocked

I tried a few times and each time brought me to the accounts.google.com page.  Do you have google.com on the block page(or do you want to block google.com)?

Also, do you have gmail.com on the block page?

Thanks

Katie

Thanks Katie
Kudos0

Re: New Google/Gmail account page not blocked

I have all categories blocked - and allow explicitly only a few websites; Google/Gmail not being among those explicitly allowed.

Kudos0

Re: New Google/Gmail account page not blocked

Thanks for the update.  You have posted several threads regarding different issues and I understand the team is going to have a remote session with you.  This issue might be related to other issues you have reported.  I will work with the team on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: New Google/Gmail account page not blocked

I just requested to reschedule that remote session. Will they have access to all the various issues I've posted before remoting into my computer?

Kudos0

Re: New Google/Gmail account page not blocked

I have reported all the issues to them.  Of course, you are welcome to show the issues to them during the remote session.

If you have any questions, please let us know.

Thanks

Katie

Thanks Katie
Kudos0

Re: New Google/Gmail account page not blocked

They're almost all sporadic and I cannot reproduce them on demand.

Kudos0

Re: New Google/Gmail account page not blocked

Ah...hope you can at lease reproduce one of the issues during remote session :-)

Thanks

Katie

Thanks Katie

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