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Kudos0

New Guy!!

I hate 2 start out with my 1st post being somewhat negative but I have a HUGE problem with Norton that has cost me approximately $1,200.00. Who within the Norton Corporate company can I call or email?? It is just 1 guy who has created this disaster

Replies

Kudos0

Re: New Guy!!

Kudos0

Re: New Guy!!

Slidder,

I'm not sure the two links bjm has given you are the best for you to use since they are Support for technical problems with Norton products. They do deal with finance in connection with subscription errors but if you want to talk about compensation then I don't think they will be able to help you.

Someone here might be able to point you in the right direction if you could tell us whether you want to sort out a technical problem, where perhaps you got faulty advice, what Norton product was involved or whether it is more a legal claim? .

Understood if you don't want to air dirty linen in public <g>

Hugh
Kudos0

Re: New Guy!!

Sponsored Norton support = Norton Support and or Norton Community....

Norton Support = Norton customer service

Kudos0

Re: New Guy!!

There are other ways besides the free chat or phone calls depending what the problem is. Considering the amount involved unless it's for a refund of an overcharge, I don't think the chat program is the way to go in this case.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Guy!!

floplot:

There are other ways besides the free chat or phone calls depending what the problem is. Considering the amount involved unless it's for a refund of an overcharge, I don't think the chat program is the way to go in this case.

So, sans details.  Sponsored Support aka Customer Service is not appropriate.  What then, is the appropriate venue ?

Kudos0

Re: New Guy!!

bjm_:
floplot:

There are other ways besides the free chat or phone calls depending what the problem is. Considering the amount involved unless it's for a refund of an overcharge, I don't think the chat program is the way to go in this case.

So, sans details.  Sponsored Support aka Customer Service is not appropriate.  What then, is the appropriate venue ?

bjm may not have notices that I asked the OP the nature of his "situation" -- until more is known there is IMO not much point in suggesting routes.

Hugh
Kudos0

Re: New Guy!!

So, there's no point in suggesting anything other than Sponsored Support as I've done

Kudos0

Re: New Guy!!

Hello

The Forum posts and threads are looked over by Symantec employees also. Besides that, if the case warrants it, some of us can notify the necessary people if those people don't notice the problem first. I'm trying not to chat in circles on this. But Hugh is correct, until the Gurus have some idea of the problem or what caused the $1200 problem, we can't notify directly yet.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Guy!!

I'll rest easy knowing you're OTJ 

Kudos0

Re: New Guy!!

I just typed the full story and zap, into cyber space it went.  It is late so I will be back on here tomorrow and type it all up again.  Many tks for those who have replied.  It is a long story but as I said, I'll re-type it.

P.S. Tomorrow morning I pick up my new 2015 Harley softail Delux so after I put 'er in the shop, I shall return.

Accepted Solution
Kudos0

Re: New Guy!!

Hugh. This problem is about bad bad advice & a ton of lies. What I was told is Microsoft DOES NOT allow anybody 2 talk 2 a tech rep. All their ph calls are forward 2 a independent 3rd party company. They TELL u that they r working 4 Microsoft and then charge u a huge fee 2 work on your computer. Norton anti virus program rep gave me the photo # to this 3rd party company. Norton rep not replying 2 my emails/ph calls. There is more but I have 2 go out of town 4 just today. I will explain how bad I was scammed 4 over $1,200 +.
Kudos0

Re: New Guy!!

Slidder:
Hugh. This problem is about bad bad advice & a ton of lies. What I was told is Microsoft DOES NOT allow anybody 2 talk 2 a tech rep. All their ph calls are forward 2 a independent 3rd party company. They TELL u that they r working 4 Microsoft and then charge u a huge fee 2 work on your computer. Norton anti virus program rep gave me the photo # to this 3rd party company. Norton rep not replying 2 my emails/ph calls. There is more but I have 2 go out of town 4 just today. I will explain how bad I was scammed 4 over $1,200 +.

That sounds more like a scammer than Norton. How did you make that initial contact and do you have the phone number you were given? Norton want to pin down these scammers when they can so I'm not trying to push you away.

Hugh
Kudos0

Re: New Guy!!

Yep, absolutely correct.  Any phone calls to Microsoft will not get you to an actual living Microsoft rep.  2nd or 3rd party companies answer all their phone calls.  AND, if you get a phone call from Microsoft, hang up ~ they "do not" call you.  I made the mistake of thinking I was speaking with a company rep when I had a huge disaster with three of my computers.  I think? I was suckered into paying almost $1,000 to let some jerk into my computers, to fix them.  THREE days on the phone with the same guy.  I finally transferred all my important files to an external hard drive and trashed my computers.  I was suppose to get one year of free assistance.  Each call just created more problems.  I tried to file legal charges through my State Attorney General's office to no avail.  We are at the mercy of today's high tech!!   

Kudos0

Re: New Guy!!

You keep referring to calls to Microsoft. How is this related to Norton?

Or are you just trying to pass along information so others do not get scammed.

Things happen. Export/Backup your Norton Password Manager data.

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