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Kudos0

New IDSafe interface is stucked (Firefox).

I can't see anything in the drop down menu after IDSafe etension for Firefox was updated - there is IDSafe icon wich loads all time. I've tried to reinstall this extension, restart Firefox and clean it - nothing help me. What should I do now? I want to note that I can open my IDSafe in Firefox and use it, the problem is only with drop down menu interface...

Replies

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Did you run Live Update? 

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Hello Vitalik93

Have you tried restarting your computer? Do you have version 22.8.1.14? What O/S are you running?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New IDSafe interface is stucked (Firefox).

Yes, I've tried Live Update and restarting PC - nothing... I have Windows 10 Home x64 (AU) with latest updates and NS 22.8.1.14.

Kudos1 Stats

Re: New IDSafe interface is stucked (Firefox).

By the way, I don't think that Live Update can solve this problem. It updates only Norton components, but Firefox extension is a separate thing, so I think it could be updated only from addons.mozilla.org...
Kudos1 Stats

Re: New IDSafe interface is stucked (Firefox).

Vitalik93:
By the way, I don't think that Live Update can solve this problem. It updates only Norton components, but Firefox extension is a separate thing, so I think it could be updated only from addons.mozilla.org...

 You are correct. The original blog announcement for the update incorrectly noted that Norton LiveUpdate would update the FF extension. It has been edited to show it is the Mozilla Add Ons page is how you update the new FF extension

For you current problem, try disabling all other FF extensions and adding them back one at a time to see if you have some conflict with other extensions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New IDSafe interface is stucked (Firefox).

I'll try it tomorrow. Maybe there in a conflict with FriGate or SaveFromNet...
Kudos0

Re: New IDSafe interface is stucked (Firefox).

You always have tons of issues. Every figure out your drive space? 

Kudos1 Stats

Re: New IDSafe interface is stucked (Firefox).

And you always spam in all topics. How can it apply to disc space?
Kudos0

Re: New IDSafe interface is stucked (Firefox).

Hi @Vitalik93,

Could you please let us know the current version of Norton Identity Safe add-on and do you have any other add-ons added to Firefox browser? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: New IDSafe interface is stucked (Firefox).

I have 2.0.65 installed. I also tried today disabling my addons - SaveFromNet and Frigate - it's nothing, even Firefox reset don't help me, extension still stucked. I noticed by the way that it stucks when I open my vault. I mean that I can see "Click here to open your vault" button but when I open it then, this window stucks at loading...

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Hey @Vitalik93, 

We had some backend issues recently. We have resolved them on our end. If you could completely sign-out of your account and try logging in again it should work ? 

Please let us know. Look forward to your feedback. 

Thanks,

Harsha

Kudos0

Re: New IDSafe interface is stucked (Firefox).

I've tried it already if you mean loginning out of Firefox extension. Some times... Didn't help.
Kudos0

Re: New IDSafe interface is stucked (Firefox).

I believe he was referring to signing out of your Norton Account.

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Vitalik93:

I have 2.0.65 installed. I also tried today disabling my addons - SaveFromNet and Frigate - it's nothing, even Firefox reset don't help me, extension still stucked. I noticed by the way that it stucks when I open my vault. I mean that I can see "Click here to open your vault" button but when I open it then, this window stucks at loading...

When you see the Click here to open your vault button, look at the bottom of that box and click Sign Out beside your email address. Then restart your computer and then try logging in again.

 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New IDSafe interface is stucked (Firefox).

Ok, I signed out now and restart my PC, then I logined again - don't help

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Hello @Vitalik93-

Sorry to hear you are experiencing this problem.  It is not familiar to us from our testing experience.

Can you please provide some information to us to help troubleshoot:

1. Open Browser Console with Ctrl + Shift + J
2. Clear the logs (there will be lot of logs and they may not be needed)
3. Reproduce the step
4. Copy the logs from browser console
5. Send me a PM with the console information - please do not paste it here in case it might show some personal information content.

Thank you,

Matt Powers
Symantec Corp.

Kudos0

Re: New IDSafe interface is stucked (Firefox).

MJP, I send you my logs in PM.

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Also I saw a strange date of IDSafe update in Firefox Extensions - 01.01.1970

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Hello

The date was probably an issue on the part of Firefox.

MJP will probably respond after the weekend. Since you sent him a PM, he will have notification of that.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New IDSafe interface is stucked (Firefox).

I don't notify him about this issue with date, but maybe he will see it here... Thank you.
Kudos0

Re: New IDSafe interface is stucked (Firefox).

Hello

When you send a PM, he gets an email that there is a PM waiting for him.

Hello MJP

Vitalik93  has left you posts and a PM. I'm just assuring him that you will see his posts and get the PM he sent you. I did mention it is now the weekend.

Thanks.

@MJP

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New IDSafe interface is stucked (Firefox).

Thanks floplot. It's not a serious problem. I would prefer to solve this thing with IDSafe interface...

Kudos0

Re: New IDSafe interface is stucked (Firefox).

Thanks floplot. It's not a serious problem. I would prefer to solve this thing with IDSafe interface...

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