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Kudos0

New install on Windows 8.1. Getting "family server is temporary unavailable" error, when trying to add this new laptop.

etween you and KatieQ30 ADMIN

You Dec 13

New install on Windows 8.1. Getting "family server is temporary unavailable" error, when trying to add this new laptop. Read it was a reg key. Can you reply back with fix?

Thanks

William Anderson

KatieQ30 ADMIN Dec 14

Hi,

Thanks for the message.  Can you please let me know what it means when you say "Read it was a reg key".  Can you please let me know the exact error message you get?  It says something about reg key?

Thanks

Katie

You Dec 14

I was installing Norton Family on a new windows 8.1 laptop that my son will be using. It installs fine but when I go to add device it lets me login but then says "family server is temporary unavailable. please try again later". When researching the problem I see a lot of others with the same issue and they mention you "KatieQ" remote in a add/change a registry key. I work in IT and would like to know what needs changing in the registry.

Thank you

KatieQ30 ADMIN Dec 14

You 5:25 pm

My Norton Family account email address is "[Removed]

Ok I tried. It install successfully but then a new window comes up that wants to add the computer. I put my email login and password (successful), then says "Name your Device". I keep the suggested device name but when I click "save" it says validating and comes back with "The Norton Family server is temporarily unavailable. Please try again later"

I made sure Microsoft firewall is off and time zone date/time are correct.

What next?