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Kudos0

New iOS release

Is the new iOS release child mode only? This doesn't look like what I have installed in my iPhone now. The new one seems to be only child mode, not parent mode.

Replies

Kudos0

Re: New iOS release

Hi chec,

In Nov 2015, the Norton Family IOS team released Norton Family 1.0 and just released Norton Family 1.0.1 a few days ago.   These releases monitor children.  On the parent portal, you can set house rules and see child's activity. 

If you haven't downloaded NF IOS 1.0 and 1.0.1, you probably still have the old version which only supports parent mode.  Please remove the old version and download the latest Norton Family IOS 1.0.1.

Please check out the links below for details.

https://community.norton.com/en/forums/norton-family-ios-10-has-been-released

https://community.norton.com/en/forums/norton-family-ios-101-has-been-released

Thanks

Katie

Thanks Katie
Kudos0

Re: New iOS release

I only need parent mode on my phone. When I downloaded the new release last night and installed it on my phone when I open it it shows it's only child mode. It says in order to monitor my child on this device I need to have a Norton subscription. When I log in with my email and password it takes me to the child's name to add the device to. There is no where on this new app for me to change to parent mode. Maybe I am missing something?!
Kudos0

Re: New iOS release

Even when I went to install the new release last night it didn't say "update", it said "get", which means the app I have and the new release do not seem related. But like I said, I am probably just confused about something, lol
Kudos0

Re: New iOS release

Hi chec,

In the latest Norton Family IOS, parent can access Norton Family account (monitoring children and set house rules) at https://family.norton.com/familysafety/loginStart.fs in his/her iOS device. The version doesn't have parent mode.  The Norton Family app is for child's IOS device which needs to be installed on the child's IOS device.

For your case, please remove the old parent mode and start to use https://family.norton.com/familysafety/loginStart.fs to monitor your child in your IOS device.

Thanks

Katie

Thanks Katie
Kudos0

Re: New iOS release

Hi Katie,

I am very disappointed by this change of functionality. The 'old' Norton Family did exactly what I wanted (ie Parent Mode). Having received sign-on errors continually, I now find the old product seems defunct, to be replaced by the new version which doesn't have Parent Mode, and instead I have to log on to the website where the activity data is 3 days out of date, and I haven't received any access requests from my children. And I have also spent an hour with Online Chat support who don't seem to know that the functionality has changed, ie that there is no parent mode. It would help if the product documentation made all this clearer, and support teams were advised. Of course, if I've got this all wrong, I would be very pleased to hear.  

Kudos0

Re: New iOS release

Hi Sonyman,

If you are receiving sign-on errors continually when using "old" Parent Mode, that's normal as we are no longer supporting the "old" Parent Mode.

If you are still experiencing "the activity data is 3 days out of date, and I haven't received any access requests from my children, can you please send me your Norton Family account email address and some details, if possible by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie

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