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Kudos0

new laptop does not show up on My Devices

Why doesn't my new Windows 10 laptop show up under My Devices on my Norton account?  Also, Norton should let people know it does not work with Microsoft Edge BEFORE a user uninstalls McAfee (comes with the purchase).  Now I have to use IE instead of the new Edge.

Replies

Kudos0

Re: new laptop does not show up on My Devices

Hello pythonkp

Have you turned off Fast Startup? It is known to cause many issues with Norton and other products also.?

Here is a link for turning off Fast Startup in Windows 10

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html 

Hope it helps..

Do you have Norton Management turned on in Norton product? Did you use an Administrator Account to install your Norton product?

Did you run Live Update until there were no more updates and then restart one more time?

Did you use the McAfee removal tool and then restart before you installed your Norton product.?

Does your computer show up under Services in your Norton Account? Please run Subscription Status under Help on your main Computer to make sure your computer shows the correct number of days left in your subscription is correct.

Norton will support Edge once Microsoft allows extensions and allows Norton to support Edge.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: new laptop does not show up on My Devices

@pythonkp: Norton does let people know it does not work with Microsoft Edge Browser, so far. Meantime, I kindly suggest that you set Firefox or Chrome as d default browser app for better e-security. For more, you can review this "Fake Adobe Flash Player" pop-up.

Take care.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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