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Kudos0

New laptop on the horizon - how to "transfer" Norton Internet Security?

My father is getting a new laptop and I'm playing troubleshooter (me, of all people...). He has got NIS 2006 on his current laptop, the subscription is still active. Is it possible for him to download NIS 2009 from the Symantec website, install it on the new computer and activate it with his NIS 2006 key (while NIS 2009 picks up the remaining days of his current subscription)? Does NIS 2006 have to be deinstalled from the old laptop? Before I forget: NIS 2006 came preinstalled on the laptop, I think that's called an OEM?

Secondly: much to my displeasure, the new laptop is outfitted with McAfee security software, i.e., the installer/installation package is on the new machine and just has to be run. Does this package have to be removed? Can it be kicked off the system without having to be installed? 

Hope that didn't sound too complicated :-) Considering that I am sitting in a very dusty library at the moment...;-D 

Your Norton Ladybug.

Replies

Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

My father is getting a new laptop and I'm playing troubleshooter (me, of all people...). He has got NIS 2006 on his current laptop, the subscription is still active. Is it possible for him to download NIS 2009 from the Symantec website, install it on the new computer and activate it with his NIS 2006 key (while NIS 2009 picks up the remaining days of his current subscription)? Does NIS 2006 have to be deinstalled from the old laptop? Before I forget: NIS 2006 came preinstalled on the laptop, I think that's called an OEM?

Secondly: much to my displeasure, the new laptop is outfitted with McAfee security software, i.e., the installer/installation package is on the new machine and just has to be run. Does this package have to be removed? Can it be kicked off the system without having to be installed? 

Hope that didn't sound too complicated :-) Considering that I am sitting in a very dusty library at the moment...;-D 

Your Norton Ladybug.
Accepted Solution
Kudos1 Stats

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Problem here is that since this was / is an extended OEM version (original OEM version installed and then you extended the subscription to keep the service active) is that the license may be tied to that machine.  Chat with Customer Service and see what they have to say about the moving from one to another.  Customer Service 
Win10 x64; Proud graduate of GeeksToGo
Kudos1 Stats

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

The following is a link to where you can upgrade your father's laptop to NIS 2009 for free because you still have an existing subscription. Though I also agree with db that before you use this link you should first contact customer service and get the green light to do so. Your old NIS 2006 will be uninstalled during the NIS 2009 install in order to unsure there are no problems. When the installation is over you may still need the original product key for your copy of NIS 2006 to confirm your current subscription.

For the McAfee software you should download and run the McAfee removal tool to remove any traces of McAfee from your system. The following link will take you to an article on McAfee's site about how to do this. The article contains the actual link of where to download the removal tool. Trying to install the McAfee software and then uninstalling it would likely just cause more problems due to it and norton conflicting with one another.

 

Hope this helps!

Message Edited by pexley on 05-25-2009 09:35 AMMessage Edited by pexley on 05-25-2009 09:54 AM
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?


dbrisendine wrote:
Problem here is that since this was / is an extended OEM version (original OEM version installed and then you extended the subscription to keep the service active) is that the license may be tied to that machine.  Chat with Customer Service and see what they have to say about the moving from one to another.  Customer Service 

Thank you, knight in shining armour! (couldn't resist when I saw your avatar). I'll try my luck with the customer service people...If whoever I get does not understand English, German, Swiss German or French, then maybe I'll have luck with Latin...:-)

Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Hey, what about me?! Do I have to go buy a suit of armor to get noticed?

 

... Just kidding!

 

Let us know how everything turns out with customer service.

Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

I know for a fact that Ms Duck is very unlikely to try to install NIS2009 over older versions, having been there, done that already.

Good luck, Duck!

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?


pexley wrote:

Hey, what about me?! Do I have to go buy a suit of armor to get noticed?

 

... Just kidding!

 

Let us know how everything turns out with customer service.


Lol! *hands you super-polished suit of armour*. Thanks for your input, dearest heart ;-D

Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?


delphinium wrote:

I know for a fact that Ms Duck is very unlikely to try to install NIS2009 over older versions, having been there, done that already.

Good luck, Duck!


Ms Duck?...! *hides blushing face in hands*

Thanks for the good luck, Oracle of Delphi-nium ;-D

Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Okay, I'm back from a chat with the Norton customer support. There was a minor language barrier, but I got the following information quite clearly (I hope):

-The NIS 2006 version can be "abandoned" on my father's old laptop, or deleted - whichever I wish. The important thing is: the NIS 2006 product key can be used to activate NIS 2009. I was given the link to the NIS 2009 install package, which can be downloaded to the new laptop and then activated with the NIS 2006 key.

-About McAfee being pre-installed, though not installed as such on the new laptop: I was told to rustle up the McAfee support and ask them how to proceed. Also, it's better to get rid of the McAfee install package in case NIS 2009 discovers it and refuses to continue with the installation. 

Aaaand...that's it for now. 

Message Edited by Moby_Duck on 05-25-2009 07:00 PM
Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Cool; let us know if you need anything when you do the installation but you should be fine with it.
Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Great. By the way, was the link to the mcafee removal tool of any help? It should be able to remove any traces of mcafee software from the laptop.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?


pexley wrote:
Great. By the way, was the link to the mcafee removal tool of any help? It should be able to remove any traces of mcafee software from the laptop.

Hi pexley (does the armour fit)? ;-D The thing is, the pre-installed McAfee software on the new laptop is not yet installed as such. The installation package/installer is there - it just has to be executed. So I'm not sure how to deal with that; I'll have to pester McAfee about that when I've got the time...*evil smirk* 

Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Hi Moby Duck:

You should be able to just delete the installer package the same as any other download you thought you wanted and then discovered that you didn't.  Never hurts to confirm though.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Greetings, Oracle of Delphi-nium ;-D In other words: send to recycle bin and empty :-)
Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Yeah just pester mcafee about it for awhile. I wouldn't mention norton though otherwise you will have to listen to the long sale's pitch of why you should dump norton and blahblahblah. In that case just tell them to get a life and accept the fact that norton trumps mcafee in every way possible.

 

Since you said the copy of mcafee is still in its package/installer form I bet they will just tell you to delete it.

 

P.s. I am still shopping around for the armor. Save up and by the best.

Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Very thoughtful of Microsoft to supply that garbage can.  It has served me well.
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Yes, they'll probably try to dissuade me passionately from giving their software the boot. We've still got to wait until June for the laptop to arrive - usually, security software is present in its installer form on super-new computers and has to be "unpacked" first, so I'm pretty sure that this is the case with McAfee.

PS: *gives you gift voucher for the armour*

Your Norton Ladybug.
Kudos1 Stats

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

Don't be too surprised if you see a box saying that McAfee is protecting your new machine.  I bought a laptop from Dell outlet and was pleased to note that it came with a trial subscription for Norton 2008.  The trial was activated on first boot--I did not have to do anything.  Any software ordered from them is installed by them and is ready for use out of the box.  Other manufacturers may do the same.  Norton Version 2008 was current at the time and 2009 soon followed.        
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?


Judy46 wrote:
Don't be too surprised if you see a box saying that McAfee is protecting your new machine.  I bought a laptop from Dell outlet and was pleased to note that it came with a trial subscription for Norton 2008.  The trial was activated on first boot--I did not have to do anything.  Any software ordered from them is installed by them and is ready for use out of the box.  Other manufacturers may do the same.  Norton Version 2008 was current at the time and 2009 soon followed.        

Thanks, Judy - the new laptop has just arrived, and I'll soon be setting it up...Let's see...

Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

So, the newbie is charging...will turn it on when my father returns from work this evening (it is he who has to set up the language, computer name and password, after all), then I'll be able to see how exactly McAfee has been installed or not installed. Hope to post back with clear results in another 7 or 8 hours. 

Message Edited by Moby_Duck on 06-19-2009 12:05 PM
Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

So, the new laptop is set up - it took more than an hour. McAfee was automatically installed during the setup without us (=my father and me squatting in front of the laptop) being able to do anything about it *grumbles* as a trial version of 60 days (we had to activate it as well to make the trial period fully functional).

Thanks to Judy's warning, I was not too surprised about this. I wish I could put solution markers on more than just one post, including on pexley's message because of the McAfee removal tool info, because that's what we're going to have to use to get McAfee off the computer and install NIS 2009 in another few weeks, when we've got more time. 

To everyone who posted to this thread: thank you very much for your input! ;-D

Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

With McAfee, the sooner you clear it off, the better it will be for your system.  McAfee ties into the IE processes for some of it's functions.  It will also move deeper into the OS the more functions it finds being used on the system.  So, sooner is better.  Good luck and let us know if you need any help.
Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?


dbrisendine wrote:
With McAfee, the sooner you clear it off, the better it will be for your system.  McAfee ties into the IE processes for some of it's functions.  It will also move deeper into the OS the more functions it finds being used on the system.  So, sooner is better.  Good luck and let us know if you need any help.

I'll get him the instructions - but he'll do the deinstallation himself...;-D He is not hesitant like me. 

Your Norton Ladybug.
Kudos0

Re: New laptop on the horizon - how to "transfer" Norton Internet Security?

This is just a follow-up post containing instructions on how to deinstall McAfee and install Norton on the same computer. My father managed to remove McAfee, downloaded the NIS 2009 installation package from the Symantec website (before removing McAfee, of course) and typed in his NIS 2006 product key (he still had a current subscription from NIS 2006 and deinstalled NIS 2006 from his old computer before getting his new laptop).

Removing McAfee & installing Norton Internet Security 2009
Preparatory steps: keep Norton account information (username and password) and Norton Internet Security 2006 product key ready
-Go to the following link to download the Norton Internet Security 2009 installation package:
http://www.norton.com/nis09
-Save the NIS 2009 package to desktop. Do not run it as yet.


Removing McAfee:
-First, download McAfee removal tool to get rid of remaining McAfee entries in the registry after going through the first steps via control panel. Go to the following link to download the appropriate removal tool for your McAfee product and read the tool instructions:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
-Do not run the tool as yet! Just save it to the desktop!
-Disconnect from the internet. Do not go on the internet now. Close any open windows and programs.
-Go to start - control panel – programs and features – deinstall McAfee. Reboot (should happen automatically). After reboot, go to programs and features again and see if any McAfee components are still listed. If there are, deinstall them and reboot computer.
-Run the McAfee removal tool by right-clicking on the icon and choosing “run as administrator”.
-Reboot (this should happen automatically; if this is not the case, reboot manually).
-------------------------------------------------------------------------------------------
Installing Norton Internet Security 2009:
-Close any open windows and programs.
-Right-click on the NIS 2009 icon on the desktop; select “run as administrator”. NIS will take less than 1 minute to install. When it asks you for your product key, type it in and plug the internet cable back in when NIS wants to connect to the internet.
-When the installation is complete, launch Norton Internet Security 2009 and manually run LiveUpdate to ensure that the latest program patches are downloaded. This process will also invoke the new "Pulse Updates" feature which will check for and install definition updates in the background every 5 - 15 minutes, so that you are always protected against the latest threats that are discovered. When the updates have been installed, reboot computer.

Message Edited by Yaso_Kuuhl on 08-28-2009 12:36 AM
Your Norton Ladybug.

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