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Kudos0

New license wipes out remaining days on previous license

I have six machines running Norton Internet Security 2011.  When I set these up, three have one license and expire on one date, and the other three a different license and they expire on another date. 

I purchased new licenses and I did not realize that when I activated the new keys it would wipe out any remaining days on the old license.  I'm not too worried about a few days that were remaining on three of the machines, but the other three had till Nov 2nd left on them. So, I lost over 60 days of service.  (I only did one of those three that expire on Nov 2nd today, and when I saw what happened, I did not activate the remaining machines). 

Is there any way to recover the lost service days?

Replies

Kudos0

Re: New license wipes out remaining days on previous license

I have six machines running Norton Internet Security 2011.  When I set these up, three have one license and expire on one date, and the other three a different license and they expire on another date. 

I purchased new licenses and I did not realize that when I activated the new keys it would wipe out any remaining days on the old license.  I'm not too worried about a few days that were remaining on three of the machines, but the other three had till Nov 2nd left on them. So, I lost over 60 days of service.  (I only did one of those three that expire on Nov 2nd today, and when I saw what happened, I did not activate the remaining machines). 

Is there any way to recover the lost service days?

Kudos0

Re: New license wipes out remaining days on previous license

Welcome,

There may be a way. Please go to the customere service chat site and work with them to get this resolved. they are here:

http://us.norton.com/support/contact/contact.jsp?pvid=cs

For future reference:

When you 'renew' the new days are added to the existing days

When you purchase a new license/subscription it 'assumes' that it is the first and only provides the number of days set by the license, usually 366.

Since it is often less expensive to buy a new license our general advice is to do so, save the money. Then when you are within a few days of expiration enter the new key. The remaining few days will be lost, just the way the licenses work.

keep in touch, we'll leave a light on

Dick Win 10x64 current current NSBU
Kudos0

Re: New license wipes out remaining days on previous license

Thanks, Mr. Evans.

Kudos0

Re: New license wipes out remaining days on previous license

Any time

Hope all goes well

Do let us know. And mark the thread 'solved' when it is

Thanks

Dick Win 10x64 current current NSBU

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