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Kudos0

New Logins added on one pc don't appear on other pc

This is a strange one:

I added two new logins to my online vault yesterday, on my Windows 7 pc.

But they don't appear on my login list when I try to access them on my Windows 8.1 laptop (same Norton account, same vault password, NIS version 22.6.0.142 on each pc).

I thought the idea of the online vault was that you could access all your login details from any pc anywhere?

This has never happened before.

Has anyone else experienced this?

Labels: Online Vault

Replies

Kudos0

Re: New Logins added on one pc don't appear on other pc

Hello n2009user27

What browser are you using? Have you disabled Fast Startup on the Windows 8.1 laptop?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Logins added on one pc don't appear on other pc

Hello floplot.

I'm using Google Chrome on the Windows 7 pc and IE on the windows 8.1 pc.

All other NIS operations that I do on both machines work fine, so I would be surprised if the different browsers was the problem. In any case, surely Norton don't set up different online vaults for different browsers ..... do they?

Disabling fast startup on Windows 8.1 makes no difference.

Kudos0

Re: New Logins added on one pc don't appear on other pc

Hello

Usually IE 11 works better with the ID Safe from what I have heard. I don't use ID Safe. Let's wait for someone who uses the ID Safe. I was just getting the basic information for whoever can help.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Logins added on one pc don't appear on other pc

Suddenly it's ok now. The two new logins have now appeared in the login list on my Windows 8.1 pc.

All I can think of is that Norton were about to update NIS to version 22.7.0.75 just before this oddity occurred (although both my pcs were still running the previous NIS version at the time.

However, now that both pcs have been updated to 22.7.0.75, the vault seems to appear correctly on both pcs.

Coincidence? Maybe, who knows?

Regards

Kudos0

Re: New Logins added on one pc don't appear on other pc

Hello

Have you read the full Announcement about 22.7? That may answer some of your questions.

https://community.norton.com/en/blogs/product-update-announcements/norton-227-product-update-available-now

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Logins added on one pc don't appear on other pc

Hi floplot,

Yes I had read the article before, but it didn't shed any light on the problem.

Having solved that problem now (i.e. it went away of its own accord!), I should like to thank Norton for making another complete mess soon afterwards:

Following the 22.7 update and then a couple of further live updates, I now find that I cannot open my vault on either my Windows 7 or Window 8.1 pcs - the "Vault Opening" screen just times out.

I know it's a different issue but I'm getting seriously cheesed off with Norton - do they employ developers who actually know what they're doing, or who have heard of the expression "quality control"?

Time to look for another password manager, I think ... any suggestions? It needs to handle two-stage logins as well as allowing the user to be able to select from multiple logins for a given website. Thanks to anyone in advance who can recommend a suitable product that has stood the test of time.

Kudos0

Re: New Logins added on one pc don't appear on other pc

Hello

The 22.7 update has been pulled off the Live Update servers. Sorry about your issues with Norton. I don't use the password manager. A lot of customers are using different managers until the Norton one is completed. They are still using Norton though.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Logins added on one pc don't appear on other pc

So I see.

I've now used NRnR.exe on both pcs to revert to the previous version (22.6.0.142). All is now working as it should.

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