I have a new mobile phone number & have updated it in "My Account > Account Settings".
But, in the next tab over "Communication Preferences > Alert Preferences", under "Text Message", the new number does not appear. My Home number is VOIP & so I selected that one instead. That's fine, that works. However, I would like the new mobile number to appear & the old mobile number to disappear. Right now under "Text Message" I see my Home number & the old Mobile number. I did just update the Account settings yesterday.
If I click on the Information Circle next to Text Message it reads:
To cancel this service, text the word "STOP", call (844-xxx-xxx) or change your notification preferences in your member portal. After you have opted out of the service we may send you a text message confirming the termination of your mobile alert service.
Do I need to reinsert the old SIM card in my phone & text STOP? That phone number will inevitably be reused by the provider & I don't want my alerts going out to the new owner of that number.
Also, I cannot find the Member Portal, or anywhere else to change notification preferences.