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Kudos0

NEW Norton 360 all-in-one protection...why?

I can't understand why Norton is 'inviting me' to add this protection to my package.  I assumed I was already protected but now it seems my current protection is below par.  If this 360 is necessary I would expect it to be automatically upgraded. It says it's free... is it really? 

Replies

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

The current protection is not below par. The new products offer some extra features...VPN is included, along with the Dark Web scanning, and SafeCam web cam protection.

If you are happy with your current product, there is no need to do anything until your renewal comes up.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NEW Norton 360 all-in-one protection...why?

SafeCam - important func and "The current protection is not below par" is true

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

SafeCam nice to have? Bit of tape or a cover (a la Zuckerberg) just as good. Do I need a VPN? Isn't https enough? I don't use public wifi, don't trust it.

Also Norton 360 appears to be quite a bit more expensive than Security Deluxe which has served me well (until the current tick icon debacle) so from a cynical perspective...

So... probably stay as I am, or if the customer "service" on the tick icon doesn't improve soon abandon ship altogether.

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

Also Norton 360 appears to be quite a bit more expensive than Security Deluxe which has served me well (until the current tick icon debacle) so from a cynical perspective...

NS is no longer for sale. Upgrade absolutely profitable until the end of the current subscription. 

If a developer implements technology, then it is needed as part of his technology stack (SafeCam,  lifelock - it's different).

P.S. Symantec will live a few more years and die (Broadcom buys Enterprise Security unit by Symantec, henceforth Symantec = Norton-only), because Microsoft Defender quickly gaining popularity and effective. N360 - attempt to survive in a hopeless market (+additional security features, VPN and lifelock, Microsoft doesn’t. But Defender has the main thing - good protection.).

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

Wow. Interesting.If I click Upgrade Now in the email to N360 what does that actually do (like step by step)? I have NS on 3 laptops and a phone and can't be a*sed if it then entails hours of uninstall/install "fun" getting it working (fed up with things being "upgraded" to be honest)??

(I was actually wondering when I read those reports the other day about Defender now being as good as the paid fors as to how they would differentiate and make themselves still valuable. Norton could start by adding good customer service, for it's woeful at that...)

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

Yep, for sure, I don't want to get involved in upgrades et al, pay my annual prescription, protect my Mac?PC and then leave me alone to get on with life.

Why ask us to do it?

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

... and on top of all this Norton have just flashed a notice up, "spot a dangerous website before you visit... get extensions absolutely free." 

Norton, listen up...don't ask me, if you think I/we need it just put it on, who is going to say no to improved protection?

Now I really am beginning to feel 'exposed'.

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

Been reading as part of the "upgrade" we have to surrender credit card details and go onto auto-renewal. Is this true?

If so, I'm out before we've started.

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

DavidCoffield:

Been reading as part of the "upgrade" we have to surrender credit card details and go onto auto-renewal. Is this true?

FWIW ~ this is what I see at:
 https://renew.norton.com/sclp/lifelockmlife/?inid=CRM_US_support_Newnortonlaunch

Norton Return Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023



adding my macro:

Users may enroll or cancel Automatic Renewal & remove payment info at anytime.
Please review > Update Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v52531049

Please review > Norton Automatic Renewal Service Help
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Norton automatic renewal option does not equate to "best price" nor "loyalty discount".  Shop around for best price from reputable vendor. 


Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please review > Requesting a Norton Automatic Renewal refund
https://support.norton.com/sp/en/us/home/current/solutions/v58152553

Please review > What is the Norton cancellation and return policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023


Credit card companies/banks etc have for a long time now set up a system that 'helps' card holders who have recurring payments set up with their card. What the service does is ensure that you do not bounce any payments because of a change in expiry date, or credit card number, or even as you have found if you change cards altogether. If you do not want this service, you could try contacting your card issuer and see if they can disable that 'feature'. (credit peterweb)

https://community.norton.com/en/comment/8177961#comment-8177961

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

Yeah but do we have to or don't we have to add payment info as part of the upgrade???? (And if we can remove it later then that's even dafter if we have to add it.)

This just looks like a lot of bloatware being added to Norton...

Kudos0

Re: NEW Norton 360 all-in-one protection...why?

DavidCoffield:

Yeah but do we have to or don't we have to add payment info as part of the upgrade???? (And if we can remove it later then that's even dafter if we have to add it.)   This just looks like a lot of bloatware being added to Norton.

I have to....maybe, you don't have to.... if you share your concerns thru >

> Chat with Official Norton Support   --|-- Call Official Norton Support