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Kudos0

New Norton Toolbar | Norton Identity Safe

Since installing the updated version Nothing is filled and it is asking me to sign in multiple times almost all functionality is gone. It no longer fills in the username or passwords for any of the sites I'm on. I now have to sign in to first my Norton account then my vault even after doing so in Norton Security which is ridiculous. The previous version worked perfectly but after this update Google Chrome's own built in manager works hundreds of times better which is very sad

Replies

Kudos0

Re: New Norton Toolbar | Norton Identity Safe

Hello Mike L

Welcome to the Norton Community Forum

Norton has released another Chrome Extension. There is an Announcement about it on the top of this Board. Please see

https://community.norton.com/en/forums/norton-security-toolbar-201813222-chrome-0

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: New Norton Toolbar | Norton Identity Safe

Yep. Me too. Anyone else completely stressed out by the miriad of software changes coming at us EVERY DAY on a Windows 10 PC. We have 5 computer in our small business with a range of different software - you almost have a full tiime IT job updating one thing or another. So when Norton makes changes to something that is working perfectly - then screws it up...... It doesn't strengthen your confidence AND trust  in a company that is supposed to look after your security!

I'm sure they will fix it but in the meantime it is less user freindly that my old Hard-copy list of User names and passwords. Come on Norton - don't join the growing clan of software "doesn't have to be perfect-the consumers will be our Beta test-we can fix the bugs on the fly"

Kudos0

Re: New Norton Toolbar | Norton Identity Safe

That's the version I have and it doesn't work. It doesn't fill the username and password fields on most of the sites I prefer using it on. A field pops up asking if I want the fields filled I click on it and nothing gets filled in addition it wants me to sign in after I have already signed in with Norton security. I got the update and was very aggravated. I tried everything including uninstalling and reinstalling it to no avail and from the reviews in the chrome web store I'm not the only one with these problems. I hope this doesn't indicate an overall drop in all Norton products.

Kudos0

Re: New Norton Toolbar | Norton Identity Safe

had the same issues,   but found a solution on another thread.  this was not my idea,  but I am copying/pasting this solution.  

  1. Under Chrome settings, open the Advanced section and go to the System group of settings. 
  2. Under the System group, there is an option to "Continue running background apps when Google Chrome is closed".  Enable this option.

Now, when you close Chrome, you will see a Chrome icon in the system tray.  The      Identity Safe vault is still running and is open in the background.  When you open the Chrome browser again, the Identity Safe vault will remain open and functional.

This also seems to have taking care of the auto fill issue.   

Kudos1 Stats

Re: New Norton Toolbar | Norton Identity Safe

I agree with the ludicrous nature of this new version.  I run Chrome in incognito mode, shutting it down when not in use, and I have no intention of leaving the browser open or repeatedly entering my user Norton name and password.  Norton has now just made Norton Identity Safe a useless boat anchor.

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