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Kudos0

New purchase of NOBU results in "Something went wrong" message

I've just downloaded and purchased a renewal key for Norton Online Backup from my Norton Account (I previously used a trial version and let it expire about a year ago).

Eveytime I try to launch NOBU I get this error;

"Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning".

I can't launch or activate the product I've just purchased.

I've tried using different web browsers as my default, like IE9, Firefox and Google to see if it is a cookie problem but the result after being asked to login my Norton Account is the same "Somthing went wrong " message.

Who/how do I contact someone to resolve this issue?

Replies

Kudos0

Re: New purchase of NOBU results in "Something went wrong" message

I've just downloaded and purchased a renewal key for Norton Online Backup from my Norton Account (I previously used a trial version and let it expire about a year ago).

Eveytime I try to launch NOBU I get this error;

"Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning".

I can't launch or activate the product I've just purchased.

I've tried using different web browsers as my default, like IE9, Firefox and Google to see if it is a cookie problem but the result after being asked to login my Norton Account is the same "Somthing went wrong " message.

Who/how do I contact someone to resolve this issue?

Kudos0

Re: New purchase of NOBU results in "Something went wrong" message

Hi TraceT - You can follow this link for a few different ways to contact Norton Support for a more immediate response:

http://bit.ly/nortonchat

Or you can wait and see if a knowledgeable/helpful person replies to your post. There are a lot of them around here.

Cheers,

Dave

Kudos0

Re: New purchase of NOBU results in "Something went wrong" message

Hello TraceT

The best bet is to call Tier 1 rather than trying to resolve it via the forums. It will likely require investigating the account itself. It's likely its trying to access the old one you had setup a year ago but it doesn't exist any longer. It boils down to a provisioning error. If they don't escalate beyond the second ticket let me know and we'll go a different route.

Kudos0

Re: New purchase of NOBU results in "Something went wrong" message

Thanks for your replies.

I will do as you suggest.

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