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Kudos0

New software installation

I'm installing a new software program and Norton Security will not allow me to do so. It said that "SecurityRisk.gen1" and "Trojan.Gen.8!cloud" virus was present. What should I do?

Replies

Kudos0

Re: New software installation

treeman28 What is the program name?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: New software installation

The name of the software is "XChange2". It's downloadable online at the Minelab website.

 http://www.minelab.com/usa/accessories-1/detecting-apps/xchange-2

Thanks

Kudos0

Re: New software installation

Um, is this your "new software".

File name: XChange2-1.8.7-1.1.10.exe
Detection ratio: 9 / 64
Analysis date: 2017-10-30


Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.


If you believe Norton made a mistaken detection, you may submit a dispute at. https://submit.symantec.com/false_positive/.

Kudos0

Re: New software installation

Yes

Kudos0

Re: New software installation

At the same time that I posted this thread, I wrote Minelab support and XChange support. Minelab responded saying 

"This is normal and is not a virus.

X-change 2 has an auto installer which almost every anti-virus and firewall will see as a virus and block due to the way it installs. Please temporary disable your firewall and antivirus, install X-Change 2 and then re-enable your anti-virus and firewall."

Is this acceptable technique(disabling the firewall and antivirus in order to install), from a security/safety perspective. If its a new program, how do I get Norton to validate its credibility? 

Kudos2 Stats

Re: New software installation

treeman Follow the suggestion from bjm and submit the file(s) for false positive review. I would NEVER disable my security to allow any program to install. Not in today's internet environment. Detections are there for a reason, protection. No professional software company I know of would have their support to inform customers to take these actions. https://submit.symantec.com/false_positive/

Submit and await the results. You'll not go wrong having done so.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: New software installation

Kudos0

Re: New software installation

To follow-up on my inquiry.

I submitted the data as per your suggestions to Norton at https://submit.symantec.com/false_positive/

and received the following result.

   File name: XChange2-1.8.7-1.1.10.exe
    MD5: 61ee583fef7703bc3dc7dc03b6c2f569
    SHA256: 1bc872f561309d13838822c3584142b22f23f218f499b426eb0a5d706bce2d23
    Note: Whitelisting may take up to 24 hours to take effect via Live Update

So, i'm just going to wait for their entry to go thru Live Update. Meanwhile, I'll try it periodically, for it to clear the softwares' scrutiny.

Thanks all for your sharing of your knowledge and experience.

Tree

 

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