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Kudos1 Stats

New thread: FYI "Norton Core Whole Home WiFi System Beta"

I received this email from "betabound".

Assuming it's real, you've got to be kidding me..."the next Norton Core Whole Home WiFi System"? So this one we have now that doesn't work right and never has (and that we've been Beta testers for anyway) is already close to obsolete? Well, if you can't fix it, replace it and for all of you users who trusted Norton to provide a great product with adequate support in the original Core, have a nice day...

"Norton Core Whole Home WiFi System Beta

Hi there,

We're reaching out to you because your email was provided to us by the Norton Core team. As a potential candidate for their upcoming test, they've partnered with us (Betabound) to offer you a chance to try out the next Norton Core Whole Home WiFi System.

As you may know, this router is designed to protect both your home's network and network-connected devices (such as computers, smartphones, and tablets) whilst giving you whole home WiFi coverage.

To learn more about Betabound and how you can apply for a chance to be a part of this test, click the link below.

Thanks and best of luck!
The Betabound Team"

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)

Replies

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

betabound.com/all/

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

bjm,

Yep, didn't want to provide the link because they might be overwhelmed by all the current Core users who want something that works and meets their needs (and anyone who wanted to could find it anyway), but maybe it's a good thing to see how many sign up. We've all been unpaid Beta testers for the current Core anyway, so why not make it official?

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

@Gayathri_R

Is this BetaBound a legit Norton test?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Hello

I just saw several different threads about it. After looking at the requirements, I would say that it is legit. Our Core does say hardware v. 1.00.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos3 Stats

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Yes, the email is legit. And Betabound is the third party whose services we will be using for collecting feedback for this project alone. Thank you.
Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Haven't see any messages from these folks yet on my end. Maybe random selection?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

I got this today also and am very disappointed that my contact info was shared with a third party.     There should have been a symantec email with an option to opt into a beta program with this third party right?   

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Soul you can go to their website if you want and sign up.  They will select participants from those that sign up.

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Ok for clarification I would be interested to beta test and give feed back but sharing with a third party isn't cool

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Let's assume that a Beta for a Core version X (2?) is happening relatively soon. There should already be a plan in place to transition existing Core users to the new version (as well as selling the new version to new users). 

It would be nice if Norton explained this plan in this forum particularly since many of us are early adopters and long-time Norton customers.

So Norton (read: Gayathri) what happens when the Beta is over and a new version is available?

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Folks,

I understand the comments about sharing our info with a 3rd party I've never heard of and agree that we should have been given an option to opt out. Huge and inexcusable mistake on Norton's part.

That being said, a Beta is a good idea. If a real Beta had been done prior to the release of the Version 1 that we all have, a lot of the problems/issues that we suffered through might have been identified and fixed prior to General Availability. As I've pointed out, we've all been Beta testers for version 1.

Norton should NEVER release info on their customers to a 3rd party (WTF about "security"?) without permission, but Beta testing prior to GA is industry standard practice.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Having signed up for the BETA what I've read suggests that a new "MESH" version of Core is at hand. Initially applicants will be screened then notified if they're accepted. When the BETA has closed as was stated for sometime in October 2018, yes indeed. It would be nice to know what the status of the next product release is as garlen has asked.

Cheers 

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Folks,

I assume that Norton chose Betabound to run the Beta testing because it doesn't have the resources to do it (at all or appropriately). This is from their website:

"What is Betabound?

Welcome to Betabound, by Centercode

Betabound is a place for people who want a hand in the next big thing in technology. We collect and organize a wide variety of beta testing opportunities from all over the world and present them in a structured and consistent format.

Your Own Beta Testing Opportunity Feed

We provide an ongoing stream of new beta opportunities every day. We don’t post news or rumors — just opportunities to get engaged. If it’s on our list, you can apply, join, or sign up today. You can filter the opportunities via presets or by personalizing the list to exactly what you’re most interested in. The icons that appear next to each opportunity are another way you can organize what kinds of opportunities you see. Read more about our icon guide here.

Becoming a Betabound Member

For more than 15 years, Centercode has offered exclusive beta testing opportunities from incredible companies like LogitechT-Mobile, and hundreds more. To be eligible for these opportunities, you’ll need to create an account on Betabound (formerly OnlineBeta). In doing so you’ll be asked to provide details about yourself and the technology you use. This helps us select the best possible candidates for our tests. These exclusive tests are run by our test managers, in the Betabound portal, using only Betabound community members.

Super Important Details
This is a completely free service. We’ll never ask for a dime.
We’ll never share your information. It’s used for beta testing only.
This is for people of all backgrounds, everywhere."

*********************************

I can find no information on Betabound being hacked, but they seem to be new and I suspect you take your chances sharing any information with them. There is no detail on how secure they are (and why), what platform(s) they run on, how they protect customers privacy (and prevent intermingling), whether (in this case) Norton has in some way vetted them to protect Norton customer data, what sort of information they will collect from the Beta Cores installed in Norton Customer's homes/small businesses and how it will be protected, etc.

I would like to think the Version X of the Core would mitigate most risks, but for those chosen to be in the Beta, the Terms and Conditions should be read very carefully...

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Their privacy policy is here.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

SoulAsylum,

Right, sorry I missed that. Thanks!

Interesting: "We contract with third-party service providers and partners who provide services to us in accordance with our instructions, including our cloud hosting provider for the Betabound web portal (Amazon Web Services), our web analytics provider (Google Analytics), our shipping providers (e.g. UPS, FedEx, USPS), test application distribution (e.g. TestFairy), test product installers (where you agree to allow the installation of a test product as a part of a test), and general office services such as email and file storage (Google)."

The "Security" section answers a lot of questions.

A showstopper for me, as most of us use pseudonyms as opposed to our real names for obvious reasons:

4. While participating in a Betabound test, other testers will have access to some personal data about you, as we see fit, based on the needs of that test. This will typically include your full real name and much of your feedback. Note that our tests are typically run in a very collaborative nature, and therefore anonymity shouldn’t be expected. In other words, if you’re not comfortable with other testers knowing who you are, you shouldn’t participate in Betabound or our tests.

So, I will not be participating in the Beta if chosen.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos4 Stats

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

What's more disturbing is, there SHOULD have been an official post here in the Core boards about what was/is to take place, the who, how, specifics about data/profile sharing. NOT getting an email from a 3rd party which could be construed as phishing. At least, we, the end user and customer would have known in advance, the processes had been vetted and are legit. Personally, its just a bad idea for a company like Beta-Bound to be given ANY identifiable information about Norton customers without an opt-out way beforehand. As many have said its all about the corporate bottom line. And to think, people are college degreed yet come up with these schemes as if there isn't any due thought process involved. Amazing it is!!

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Norton has taken an unprofessional approach to the Beta that may have put its customer's identities at risk and picked a partner with inappropriate Ts & Cs.

As I've said, I think a Beta is a good idea, but what are the odds of getting a product that works correctly with many (if not most) of the issues raised regarding version 1 resolved given this approach? 

Hope for the best, plan for the worst. 

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos3 Stats

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

I'm not on the Core Team, but I'd like to at least set settle one thing...

The current plan is...Your existing hardware will support mesh, which will get activated via firmware update along w/ the app (for onboarding the mesh units).  If you wish to have this functionality, you'd simply have to purchase the mesh satellite unit at some point in the future, when they're available.  Yeah, I gave myself an 'out' with "the current plan" but as the hardware is already in the units, I don't see why they'd make you purchase all new 'main' units to take advantage of the new satellites.

I cannot answer on the beta/privacy/third-party stuff, as it's not my area to do so.  @Gayathri_R should be fielding those questions, as time permits.

Regards,

-Brian

Kudos1 Stats

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Deleted by me as Lucky13's post covered the same information.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

I've not had a reply from Beta Bound about the Core BETA but did receive an e-mail about participation in some BS Android app testing. TMPI required at this point for any of this without an official statement from Norton/Symantec. I have directly e-mailed the Core Admin, along with PM's without any replies. Although my intentions are NOT to throw anyone under the bus this is beginning to shape up once again as the initial release of Core more than a year ago. The current firmware has gone ape**it and should be addressed but its not. Is everyone ready for a fresh round of whack-a-mole? The difference is a 3rd party now gets those logs and will have more personal info on us than was ever asked for here. lol

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

@peterweb,  You did have more info about the beta customers hardware, though.

TL;DR - likely that the beta users would get full new core & satellites, but it's very much TBD.

Thanks, Peter!  You rock!

-B

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

I'll repost for those interested in what I had said.

garlen:

Let's assume that a Beta for a Core version X (2?) is happening relatively soon. There should already be a plan in place to transition existing Core users to the new version (as well as selling the new version to new users). 

It would be nice if Norton explained this plan in this forum particularly since many of us are early adopters and long-time Norton customers.

So Norton (read: Gayathri) what happens when the Beta is over and a new version is available?

 I have some information I have been told I can share on this V1/V2 Core hardware.

Apparently there is no V2.  All current Core devices have the necessary hardware to be part of a Mesh network. The current firmware releases do not use these hardware resources. Once the beta is over, and Norton is ready to support it publicly, the current devices would receive a firmware update to enable the mesh features. At that point users will be able to purchase the mesh satellite units to use with their current Core router.

As for the beta test that has been reported in this thread. I have nothing definite on how this will be handled. Testers might just be given a whole Core Mesh setup, router and mesh satellites, with the router firmware configured for the mesh hardware. We will have to wait until someone signs up and receives the hardware so they can report here. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Hi All

I was able to connect with the Norton Core team and received this update about Betabound...

We wanted to clear up a few things about the email you received from Betabound inviting you to participate in a beta program to test our new Norton Core Whole Home WiFi System.  Betabound is a partner under contract with Symantec to facilitate a beta program for Norton Core, and the email from Betabound was sent on Symantec’s behalf.  Symantec takes the privacy and security of your information seriously and can confirm that your personal information has not been compromised due to this matter. 

 

We regret any confusion and will strive to be more clear in communications such as this moving forward.

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Thanks Tom. However, there is not an official statement. Regarding hardware, etc. which leaves those of us who don't have direct contact with the teams sitting in the dark. Just sayin..

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Got it. I asked for some clarity around Betabound thinking some of the other hardware questions had been answered. I've reached back out to see if we can get something official regarding the Hardware also. Stay tuned... 

Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

 I asked for some clarity around Betabound thinking some of the other hardware questions had been answered

We did give an answer, but it was only speculation on our part.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Not wanting beat a dead horse here, but the basic of question has not been answered.

Thanks Tom. However, there is not an official statement.

If I missed something concerning an "official" statement from Norton, vice a "speculative" one please point me in that direction. Even this is speculative.

@peterweb,  You did have more info about the beta customers hardware, though.

TL;DR - likely that the beta users would get full new core & satellites, but it's very much TBD

Peter I have to ask where you got your info on the BETA? I have several unanswered personal e-mails, and PM's regarding the BETA to the Core Admin. Nothing exists in Core forums or otherwise that I can see. Waiting until someone signs up then passes that along here on the forums in my view just isn't official. Just sayin....standing by.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: New thread: FYI "Norton Core Whole Home WiFi System Beta"

Well, if anyone was accepted to take part in the BETA they're not sharing anything on the forums about it. Wondering if Betabound is slapping an NDA into the participation agreement. All things mum so far.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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