This forum thread needs a solution.
Kudos0

New Version of Alienware Command Center

Posted: 12-Aug-2022 | 6:34PM · 5 Replies ·

I downloaded the new version yesterday and Norton popped up and removed the below. Why and is this valid? (sorry I am reposting this but I don't see my original post)

File Attachment: 
PDF icon norton.pdf
Labels: Application Blocking, False Positive

Replies

Kudos0

Re: New Version of Alienware Command Center

Posted: 12-Aug-2022 | 6:52PM · Permalink

Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN

Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 

Act on quarantined risks or threats
https://support.norton.com/sp/en/us/home/current/solutions/v6200305

Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Fix problem detecting a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517

Configure Exclusions/Low Risks settings
https://support.norton.com/sp/en/us/norton-360/home/solutions/v15457075

Exclude files with low-risk signatures from Norton scans
https://support.norton.com/sp/en/us/home/current/solutions/v15463085

Kudos0

Re: New Version of Alienware Command Center

Posted: 12-Aug-2022 | 6:57PM · Edited: 12-Aug-2022 | 7:03PM · Permalink

Jimbo41:

I downloaded the new version yesterday and Norton popped up and removed the below. Why and is this valid? 

Please share download source (if free n' publicly available) here or via Private Message?   

Kudos0

Re: New Version of Alienware Command Center

Posted: 13-Aug-2022 | 5:06AM · Permalink

They are automatically downloaded from the Microsoft Store.
Kudos0

Re: New Version of Alienware Command Center

Posted: 14-Aug-2022 | 8:29AM · Permalink

may be related:
https://community.norton.com/en/forums/alienware-control-center-display001vcpsrvexe-quarantined

Kudos0

Re: New Version of Alienware Command Center

Posted: 14-Aug-2022 | 1:30PM · Edited: 14-Aug-2022 | 1:31PM · Permalink

Please share your Submission ID/s. 

Please share what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 

This thread is closed from further comment. Please visit the forum to start a new thread.