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Kudos0

New Version of Norton stopped filtering spam messages in Microsoft Outlook

My Norton program updated a few days ago. 

Ever since, it will not filter my spam emails in Microsoft Outlook into the Norton Spam Folder. They all go into my Regular Inbox. 

I get over 100 spam emails every day, and it is a giant pain having to click "This is Spam" on my Norton Toolbar with each and every email. I thought it would "train" Norton, but it doesn't seem to be. They all keep going into my Normal inbox, and none get sent to the Spam folder. 

I want the automatic spam email filtering done the way it was on the previous version of Norton!

Replies

Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

hi Jeremyers

It appears a number of users have problems at the moment, you may wish to keep an eye on this posting a member has set up to note problems of this sort. With so many users having a similar problem not doubt Norton are looking into it:

https://community.norton.com/en/forums/users-who-have-issues-outlook-anti-spam-and-office

Michael

Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

Hello

Norton is looking into this Issue and can use the details that I have listed in my thread. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

How do you know Norton is looking into this issue? 

Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

Hello

I know because Tony Weiss who is Symantec employee has asked some users for information as to what version of Outlook and other questions. I also am able to contact Norton about issues. I started a thread asking for information which has been posted in this thread. Others have reported this issue also.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

I'll add that there seems to be more than just "one type" of "email issue" being reported as "newly introduced" by the recent Norton v22.5 product update releases - and that thus far, all adverse impacts (being reported) appear to be for various versions of Microsoft Outlook - in my case it's MS Outlook-2010 that's been negatively impacted by this recent update...

Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

As of most recent update, Norton has stopped filtering spam emails.  Previous version worked correctly for many years.  Help is no help because it has not been updated to correspond to newest version.  However, I did try disabling and enabling spam email filtering for Outlook, but it did not solve the problem.  Also tried cold reboot which did not help.  Running Outlook 2010 on Win7 32 bit pro version with SP 1 installed.

Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

Hello

Norton is aware of problems with Anti-Spam filtering and has been gathering information from some users. They are working to fix this problem and with problems with some versions of Office also.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: New Version of Norton stopped filtering spam messages in Microsoft Outlook

I am also having the same problem. I tried the supossed "fix" (DOCID: V65072832 7/22/2015) with no success.

Between this and the removal of the Network Map feature I'm about ready to roll back to the previous version!

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