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Kudos0

Newbie unable to set up Norton Family. How to reassign pc to me?

Got the program yesterday. By mistake I assigned the family pc to one of my children. Now, using the pc, I cannot set up Norton Family and even though I have read and re read the help section, can't find how to assign the pc back to me (the parent). I don't have any Norton Family logo and no menu with edit account so I'm blocked.

Do I need to uninstall and reinstall? He is assigned to the administrator account on Win10.

Thanks!

Replies

Kudos0

Re: Newbie unable to set up Norton Family. How to reassign pc to me?

Hi LG,

If the PC is used by both you and the child, you need to use a different Windows user account than the one that is being monitored and used by the kid (Don’t associate your Windows account with monitored child’s profile online.  You can check this by 1. Log onto your NF online account and go to child Profile page to see if your Windows account and the child’s profile is connected, you will see checkbox or 2. Go to go to the laptop -> Norton Family icon in system tray -> Edit accounts)

Please check out the Get Started Help files to see if they help.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090505112039EN

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

If the PC is for you only, please uninstall Norton Family from the PC.

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie

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