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Next renew on 2022/6/13, but I cannot find "cancel/stop auto subscription renewal" option
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Re: Next renew on 2022/6/13, but I cannot find "cancel/stop auto subscription renewal" option
Posted: 13-Mar-2022 | 1:24PM · Permalink
Hi Mlau, Have you searched Help>Renewal & Purchase (support.norton.com/sp/en/uk/norton-renewal-purchase/current/....) if you are UK based?
At the bottom of this page I found contact details and also a link under Quick Help. Buy, Renew & Refund on how to turn off automatic renewal. I hope this helps.
Technocop
Re: Next renew on 2022/6/13, but I cannot find "cancel/stop auto subscription renewal" option
Posted: 13-Mar-2022 | 1:36PM · Permalink
Please discuss your subscription issue with Norton Official Support.
Contact Norton Support
Norton Community does not have access to your Norton account, subscription details nor payment method.
- Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry.
- Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry.
- Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting.
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Please check your Norton account to confirm....Automatic Renewal Off....and no billing information.
https://my.norton.com/extspa/account/subscriptions
MY SUBSCRIPTIONS reports: Activate Subscription Renewal....with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account....with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
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Re: Next renew on 2022/6/13, but I cannot find "cancel/stop auto subscription renewal" option
Posted: 13-Mar-2022 | 5:57PM · Permalink
Also check that you have disabled any ad blockers for the Norton pages. They can interfere with the proper loading of Norton pages.
Re: Next renew on 2022/6/13, but I cannot find "cancel/stop auto subscription renewal" option
Posted: 13-Mar-2022 | 10:49PM · Edited: 16-Mar-2022 | 4:24AM · Permalink
"For Japan, Korea, China, Hong Kong and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps below to turn off Auto Renewal for your subscription. If your order number is different, visit your Norton store to manage your update settings. You will need your order number and email address when you ordered."
i follow this and go to "find my order" page
but the "customer support" link only redirect me back to this forum.....
anyway i give up and removed my credit card info
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