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Kudos0

NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Hi everyone,

I'm experiencing a crash caused by NF 2.6.0.61 in Google Chrome 25.0.1364.97 (stable version) on Win 7 32bit pc.

Details from Windows Event Viewer: (see Attachment)

Thanks for replies.

File Attachment: 

Replies

Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Hi Axios,

Do you get any error messages?  If so,  can you please post it here?

Do you happen to remember what you've done, then the crash happens?

Thanks,

Katie

Thanks Katie
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Hi Katie,

thanks for the reply.

1) Error message was "Visual C++ Runtime Library Runtime Error" on "C:\Program Files\Norton Family\Engine\2.6.0.61\MSVCR100.dll"

2) Error occurred when my son tried login to Gmail.

After this error, I tried again to login on Gmail site but error not occurred the second time.
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Thanks for the update Axios.

Thanks,

Katie

Thanks Katie
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Hi Axios,

Please check Google Chrome Browser Extensions to see if it is enabled.

 

How to re-enable Norton Family in Google Chrome

  1. Launch Google Chrome
  2. Navigate to “Tools” > “Extensions”
  3. Click the “Enable” box for Norton Family

Thanks,

Katie

Thanks Katie
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

It's enabled. Even for private tabs.
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Hi Axios,

Thanks for the update.  Can I assume you didn't get the error message before upgrading Norton Family to 2.6.0.61?

Thanks,

Katie

Thanks Katie
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Thanks for the reply.

No. NF 2.6.0.61 was installed by silent update on 22th February.

Chrome crash occured on 26-02-2013.

Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Thanks for the update, Axios.  We will check into this.

Thanks,

Katie

Thanks Katie
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Hi Axios,

When you get a chance, can you please check to see if you are still experiencing the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: NF 2.6.0.61 cause crash in Google Chrome 25.0.1364.97

Thanks for the reply.

No, the crash has not happened again.

Currently Chrome is working properly. NF is also OK.

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