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Kudos0

NFS blocks sound from Minecraft

So for Christmas yesterday we bought our two boys copies of Minecraft for their laptops.  Both systems run Norton Family Safety but that's where the similarities end.  One of the laptops is a year old and runs Windows 8.1 and the other is older running Windows 7.  After struggling through solutions found on Google for many hours yesterday nothing was working.  This afternoon I attempted to run the game on my admin account, not monitored by NFS, and low and behold everything worked perfectly.

I returned to the monitored account and disabled NFS and the game also worked perfectly.  I looked at the logs for both boys and nothing was flagged and everything appeared to go through.  Reading through previous threads it appears as though it may be an issue with Java, both systems are running the latest version (Java 8 Update 25 build 1.8.0_25-b18).

I really don't want to take off the security but I want the boys to be able to enjoy their game, is there anything I can allow within the settings that will prevent this from being blocked?

Replies

Kudos0

Re: NFS blocks sound from Minecraft

Hi hendrikpape,

Can  you please let us know what version of Norton Family you have.  To find the version, please click the Norton Family icon in the system tray and select “About Norton Family”, then we will try to reproduce it.

Thanks

Katie
 

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

It was installed yesterday and then again today.  Version 3.2.0.14

Kudos0

Re: NFS blocks sound from Minecraft

Hi hendrikpape,

Thanks for the update.  I'll report this to the team for further investigation.

Thanks

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

hendrikpape,

Can you also please send your Norton Family account email address to me by private message via the Forum by clicking Inbox at upper right hand corner, so our development team can investigate this further?

Thanks

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

done, its in your inbox :-)

Kudos0

Re: NFS blocks sound from Minecraft

Got it.  Thanks!

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

hendrikpape,

Can you please follow the steps below and provide the information we are looking for.  If you want me to get these information via a remote session, please let me know.

1.Navigate to the installation directory  of java.

32-bit machine - C:\Program Files\Java\jre1.8.0_25\bin or

64 bit machine - C:\Program Files (x86)\Java\jre1.8.0_25\bin

2.Right click javaw.exe.

3.Select “Properties” from the right click menu.

4.Choose “Digital signatures” tab.

5.Check the name of the signer in the same tab and let us know the name.

Repeat the same steps for “java.exe” too and fetch  the signer name.

Thanks

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

Ok for both javaw.exe and java.exe the signer is : Oracle America, Inc.

Both are also counter signed by Symantec Time Stamping Services Signer - G4

Kudos0

Re: NFS blocks sound from Minecraft

Going to attempt to roll back to Java 7 to rule out a compatibility issue with 8, will let you know what happens.

Kudos0

Re: NFS blocks sound from Minecraft

Ok so the Java 7 rollback had no effect, still no sound.  Also should mention that when you start Minecraft it loads a news screen which is a Tumblr based website, this is also being blocked.  I added Tumblr.com to the list of allowed websites but it didn't have any effect.  As with before this also works no problem with NFS turned off, so it must be the same root cause.

Kudos0

Re: NFS blocks sound from Minecraft

Thanks hendrikpape for the update.  We will continue to check into the issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

Did this problem get a fix

I'm having exactly the same problem, only turning off family safety will let me run Minecraft

Kudos0

Re: NFS blocks sound from Minecraft

Hi stevethedoc,

The sound from Minecraft is no longer blocked for user "hendrikpape" suddenly for some reason.  We didn't change anything.

What version of Java you have on the PC?

Can you please follow the steps below and provide the information we are looking for.  If you want me to get these information via a remote session, please let me know.

1.Navigate to the installation directory  of java.

32-bit machine - C:\Program Files\Java\jre1.8.0_25\bin or

64 bit machine - C:\Program Files (x86)\Java\jre1.8.0_25\bin

2.Right click javaw.exe.

3.Select “Properties” from the right click menu.

4.Choose “Digital signatures” tab.

5.Check the name of the signer in the same tab and let us know the name.

Repeat the same steps for “java.exe” too and fetch  the signer name.

Thanks

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

Hi Katie

Javaw.exe is signed by Oracle America, inc.

Java.exe is the same Oracle America, inc.

I noticed that in the detail section under digital signatures each of has a countersignature of Symantec Time Stamping service signer G4, is this the link to the Family security problem

Thanks

Steve

Kudos0

Re: NFS blocks sound from Minecraft

stevethedoc,

Thanks for the information.  Do you have Java 8 or 7 on the PC?  I'll report the issue to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

Its Java 8

Thanks

Steve

Kudos0

Re: NFS blocks sound from Minecraft

Thanks for the update, Steve.

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

Hi Steve,

Please check to see if you have the latest version of Norton family installed (version 3.2.0.15). 

If the issue is still reproducible in the latest version,  our development team would like to have a remote session with you.  Can you please send me a private message via the forum by clicking Inbox at upper right hand corner and let me know which state or country you are in and a range of time periods that you'd prefer to have a remote session with us.

Thanks

Katie

Thanks Katie
Kudos0

Re: NFS blocks sound from Minecraft

Hi Katie

Just sent the info.

Steve

Kudos0

Re: NFS blocks sound from Minecraft

Got it.

Thanks

Katie

Thanks Katie

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