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Kudos0

niggles logging-in with the new system

Powered up this morning, opened IE11 and, as usual, the first thing I did was to open my Identity Safe (Vault). Instead of the usual log-in, it was the one requiring me first to log-in to my Norton account. I couldn't - my paper copy of the log-in details was unavailable so I clicked on 'forgotten password?' and it said an email was on its way.

Then I went to open my Outlook account - I couldn't, because the Vault was closed and the log-in details were on the same piece of paper.

I've solved this by recording both log-in ID/Passwords in other places - diary, calendar etc. so it won't happen again.

I restarted my laptop and this time the usual Vault log-in screen appeared.

So, two questions:

(1) Why does the Identity Safe log-in screen occasionally change to requiring Norton account log-in details?

(2) Would it cause problems for Norton (and for me) if I remained permanently logged into the Community?

(I'm not sure whether or not this is an Identity Safe issue or a log-in issue.)

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos0

Re: niggles logging-in with the new system

Um, do you have Local or Online Vault..?
If you have Local and are asked for Norton account... that's a bug as I'm not asked (Local) for Norton account.
If you have Online and are repeated asked for Norton account... that's a bug as Norton account Sign In at main user interface is supposed to survive reboot.
FWIW ~ I retain Community cookies so, I'm always Logged In to Community  (my Norton account is not open). 
Caveat: I run Norton Security so, no first hand info related to bugs introduced by NISv21 update to NISv22

Kudos0

Re: niggles logging-in with the new system

Hello Taffy

I also am always logged into the Forum, however, both bjm and I are always active in the Forums posting a lot and I read the threads a lot also. I remain logged in even with restarts and shutdowns of the computer and even with restarts of my modem/router.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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