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NIS 2008 will not start
I'm a consultant and have installed hundreds of copies of Norton Internet Security 2008 (NIS08). The last machine I tried this on (Win XP Pro at SP2) had Norton 360 (N360) on it (ver 1 I believe). For a variety of reasons, I didn't like the way N360 was working for this business customer and decided to switch to NIS08. I uninstalled N360 and rebooted. I installed NIS08 from CD with no problems and rebooted. The protection center icon with red X appeared in the systray as usual since live update (LU) hadn't yet run. When I went to open the program to do some settings and make sure LU was running, nothing happened other than a brief hourglass. I tried opening from Start-Programs with the same result.
Next, I opened Norton Ghost which has been running fine on this machine for well over a year (ver 10). I ran Live Update from withing the Ghost program. The LU ran as expected and listed both the Ghost and NIS08 components. This update session completed without error and now my NIS08 protection center icon had the expected green check. But, the program still wouldn't open.
I didn't find anything about this in the Symantec Support Knowledge Base so I started a Chat session. The technician connected to the machine and checked services and numerous other items. He ran certain components of NIS08 from Windows File Manager but could not get the interface to open. He said we'd have to uninstall/reinstall (I was expecting but dreading that as the uninstall, re-install and LU takes well over an hour). But, I allowed this since I had no other ideas. It did take over an hour with reboots and reconnections to the chat. When the tech last tried to open the program, it still did not open. I have to hope that it wasn't on purpose, but he started another reboot (without telling me, whereas he warned me about all the other reboots we did). When the system restarted, the chat did not auto-connect and the reconnect chat code I was supplied no longer worked (we actually used it successfully a couple of times during the session). I haven't received the normal chat transcript either.
Following some of what I saw done during the session, I was able to open the NIS08 options interface using Win file manager. I set the settings I wanted including a scheduled scan. I tested the scan and it does work. I believe the system is well protected, but I still cannot open the program.
I've read one thread in this forum that talks about this issue with NIS07 but there was no solution posted in the forum. In that thread, the Norton Removal tool and reinstall had been used by the author. It did not help. If I run the Norton removal tool, I will again need to install and update NIS08 as well as reinstall and setup Ghost. I don't want to waste more hours if this will not solve the problems.
Is there a known answer to this issue?