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Kudos0

NIS 2009 and Existing Subscriptions

I am confused by some of the posts here and just wanted to see if someone can clarify this for me.  A lot of people here are discussing how to download NIS 2009 to replace NIS 2008. Most posts don't say whether people are buying a new NIS 2009 to replace the old one or not. But in one post, someone said the NIS 2008 key code works with 2009 also and advised the poster to buy a copy of NIS 2008 and then download NIS 2009 to actually do the installation. That makes is sound like it might be okay to replace your NIS 2008 with NIS 2009 on an existing subscription, but that's still unclear.

I have 17 months left on my NIS 2008 subscription. My issue is that I would like the faster product that impacts my computer's performance less, but I also don't want to throw away nearly 1 1/2 years of a service that I've paid for. Is it the case that, as part of my subscription, Symmantec allows me to install NIS 2009 and complete the subscription with that product or does the NIS 2008 key only work if that key has never been activated before?  Thanks.

Replies

Kudos0

Re: NIS 2009 and Existing Subscriptions

I am confused by some of the posts here and just wanted to see if someone can clarify this for me.  A lot of people here are discussing how to download NIS 2009 to replace NIS 2008. Most posts don't say whether people are buying a new NIS 2009 to replace the old one or not. But in one post, someone said the NIS 2008 key code works with 2009 also and advised the poster to buy a copy of NIS 2008 and then download NIS 2009 to actually do the installation. That makes is sound like it might be okay to replace your NIS 2008 with NIS 2009 on an existing subscription, but that's still unclear.

I have 17 months left on my NIS 2008 subscription. My issue is that I would like the faster product that impacts my computer's performance less, but I also don't want to throw away nearly 1 1/2 years of a service that I've paid for. Is it the case that, as part of my subscription, Symmantec allows me to install NIS 2009 and complete the subscription with that product or does the NIS 2008 key only work if that key has never been activated before?  Thanks.

Accepted Solution
Kudos0

Re: NIS 2009 and Existing Subscriptions

Download a trial version os NIS2009. Uninstall the 2008 version and then install the 2009 version. Enter the 2008 subscription key and you will have the remain subscription time that you had on NIS 2008.

Kudos0

Re: NIS 2009 and Existing Subscriptions

Hi Sellador

You can go ahead and uninstall your NIS08, then install NIS09, and your existing subscription for NIS08 will carry over. Just to be safe always have your Product Key accessible.  

Any further probs, let us know.

Kudos0

Re: NIS 2009 and Existing Subscriptions

Thanks guys!  I was just reading the PC Mag review of NIS 2009 and am totally impressed with the job they've done in making this new version minimize the impact on your system. Kudos to Symantec for letting us move up within our existing subscriptions.
Kudos0

Re: NIS 2009 and Existing Subscriptions

I found it was even easier than this. I downloaded the NIS 2009 installation kit, ran it (with NIS 2008 installed), and it found the old key, uninstalled NIS 2008, installed NIS 2009 and restored the key. I didn't have to enter anything. And, the whole process was very fast. It did need to do a reboot after the uninstall but other than that it took no more that a couple minutes to do both the uninstall and the install. In fact, it went so fast that I was skeptical that it was working properly, but it did. And, the new version seems to be much lower overhead.

The only downside I have found is that NSW 2008 doesn't seem to recognize it as a legitimate antivirus and firewall so it reports I don't have one. I simply set the custom notification option of the system tray to permanently hide the NSW Protection Center icon so I wouldn't have to look at the red x.

Good job, Symantec, on this version.

Stan~~~~~~~~~~~~~~~~~~~~Asus P5E, w/ 3 GHz Core 2 Duo; 4 GBytes memory; Windows 7 Professional 64-bit; ATI Radeon HD 2600 XT; 1 TBytes disk
Kudos0

Re: NIS 2009 and Existing Subscriptions


rosest wrote:

I found it was even easier than this. I downloaded the NIS 2009 installation kit, ran it (with NIS 2008 installed), and it found the old key, uninstalled NIS 2008, installed NIS 2009 and restored the key. I didn't have to enter anything. And, the whole process was very fast. It did need to do a reboot after the uninstall but other than that it took no more that a couple minutes to do both the uninstall and the install. In fact, it went so fast that I was skeptical that it was working properly, but it did. And, the new version seems to be much lower overhead.

The only downside I have found is that NSW 2008 doesn't seem to recognize it as a legitimate antivirus and firewall so it reports I don't have one. I simply set the custom notification option of the system tray to permanently hide the NSW Protection Center icon so I wouldn't have to look at the red x.

Good job, Symantec, on this version.


I would maybe aviod doing it this way to avoid potential prob.s.

I would:

a) Download N.I.S. 2009 and save it on your Desktop.

b) Download the Norton Removal Tool and then dis-connect from the Internet.  if you want, you can stay connected.

c) Let the Removal Tool do the business.

d) Double-click on the saved N.I.S. 2009 Download once re-started after using the Norton Removal Tool.

e) Once installed, if you have created a Norton Account, the N.I.S. 2009 should pick-up that and automatically install this Product Key in the N.I.S. 2009 Version.  :)

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: NIS 2009 and Existing Subscriptions

That probably is the safest way to do it, but, knock-on-wood, everything seems to be working fine for me. If I had done that, I would have had to reinstall all my other Symantec programs, too.
Stan~~~~~~~~~~~~~~~~~~~~Asus P5E, w/ 3 GHz Core 2 Duo; 4 GBytes memory; Windows 7 Professional 64-bit; ATI Radeon HD 2600 XT; 1 TBytes disk
Kudos0

Re: NIS 2009 and Existing Subscriptions


rosest wrote:
That probably is the safest way to do it, but, knock-on-wood, everything seems to be working fine for me. If I had done that, I would have had to reinstall all my other Symantec programs, too.

Hello Stan,

          I would rather do that than have my Secuirty Product not installed correctly.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: NIS 2009 and Existing Subscriptions

could somebody please help me out, I am fairly new to computing & have just had a laptop bought for me with 3 mths free trial of norton supplied with it,so i have signed up to norton and now i'm asked to download nis 2008, I didnt know what it was so I asked google and saw that it was freezing computers,that i dont need!! It would probably take me a month to sort it out if that happened.So could somebody let me know what this download does & is it safe,in laymans terms please!thanks alot
Kudos0

Re: NIS 2009 and Existing Subscriptions

It was strongly suggested by the local Symantec crew that we NOT use the removal tool UNLESS we experience problems.

I have the feeling that we are creating a sort of myth that the NIS2009 install over NIS2008 does not work.  It has worked for me with every single one of my machines as well as my clients' machine.  And according to most of those who posted here, it was just as clean and easy for them.  That's a whole lot of successful installations!

Unless we have some strong and specific evidence that the standard install process (launch the new product, let it take care of the old product) does not work, then it seems to me that we are doing a disservice to Symantec with all this voodoo strategy.  It's a lot easier to start a rumor than it is to stop one.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos1 Stats

Re: NIS 2009 and Existing Subscriptions


raycboy wrote:
could somebody please help me out, I am fairly new to computing & have just had a laptop bought for me with 3 mths free trial of norton supplied with it,so i have signed up to norton and now i'm asked to download nis 2008, I didnt know what it was so I asked google and saw that it was freezing computers,that i dont need!! It would probably take me a month to sort it out if that happened.So could somebody let me know what this download does & is it safe,in laymans terms please!thanks alot

Hi.

I would try N.I.S. 2008 Trailware a few months and then Buy, Download and Install N.I.S. 2009.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos1 Stats

Re: NIS 2009 and Existing Subscriptions


raycboy wrote:
could somebody please help me out, I am fairly new to computing & have just had a laptop bought for me with 3 mths free trial of norton supplied with it,so i have signed up to norton and now i'm asked to download nis 2008, I didnt know what it was so I asked google and saw that it was freezing computers,that i dont need!! It would probably take me a month to sort it out if that happened.So could somebody let me know what this download does & is it safe,in laymans terms please!thanks alot

NIS stands for Norton Internet Security. It is a combination of products in a single package, with the main ones being Norton Antivirus and Norton Personal Firewall.  Those and the other components protect your computer from malicious damage caused by talented, but socially-challenged scumbags who spend their time trying either to damage your data or to use your computer to cause problems for other people. In this world, you definitely need either NIS or one of the competing products that does that same thing. Having a firewall and antivirus program is not optional.

There are options. You could get away with the firewall built-in to Windows plus an add-on antivirus. There are even completely free firewalls and antivirus program out there, as well as several other commercial ones. Two years ago, I would have suggested you look elsewhere as Norton was big and bloated and caused a lot of problems, but today I would recommend NIS 2009 as far and away the best product out there. Symantec took the size and performance issue seriously in designing NIS 2009 and have come out with an excellent product that is exceptionally light on your computer's resources while still providing you top-notch protection.

I would second the suggestion to upgrade to NIS 2009 as soon as your free trial is up. For that matter, I would even consider skipping the trial and moving straight to NIS 2009. There are sales on NIS all the time, so you'll easily be able to pick up NIS 2009 for a decent price.

Kudos0

Re: NIS 2009 and Existing Subscriptions

I thought I'd report back on my experience in upgrading my NIS 2008 computers to NIS 2009.  The first computer I did the update on was my laptop running Windows XP SP3. I also noted that Symantec didn't advise using the Norton Removal Tool and so I just ran the NIS 2009 installation.  It uninstalled my NIS 2008, then installed and activated my NIS 2009.  Unfortunately, as the computer restarted after the required reboot, a Norton window came up, said I had the following problems (listing two code numbers) and asked if I wanted to be connected to a tech support rep via online chat. I had no idea what was wrong since the program seemed to be running, but I said yes. 

After confirming what had happened, the support rep asked to take remote control of my computer, then proceeded to run the Norton Removal Tool, then instructed me to reboot and install NIS 2009 again.  Sigh!  I could have done that myself and lots of people here told me to instead of installing on top. Anyway, after the reinstall, NIS 2009 worked fine.

So for the other two computers on my three-computer license (one Vista Home Premium and one XP), I just ran the removal tool from the beginning. The first one worked perfectly, but the second one gave me an activation error and said I had used up my licenses.  I imagine that's from installing twice on the XP laptop with the removal tool in between.  Anyway, customer service sorted me out on that and everything works fine.  I think my take on this is, if you have other Norton stuff that you don't want to lose, I'd install without the removal tool. But if you're like me, with fresh OS installations just a few weeks old, and NIS 2008 as your only Norton product installed, I'd just run the removal tool before the installation. I ended up having to do it anyway, and doing it ended up causing me activation problems down the line. Also, some folks here have suggested that you'll have to track down your activation key if you use the removal tool, but all of my computers remembered their activation keys even after I ran the removal tool.

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