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Kudos0

NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.

NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.
I tried to re-install my NIS 2009 by Norton Removal Tool, after I re-install, I found NIS 2009 Quarantine still have the those threats, they didn't be deleted.
Norton Removal Tool not delete the threats in the Quarantine.
I think maybe it need to change if users ask full-remove.

And I want to suggest the Quarantine, now if I want to delete threats in it, I just can delete one per action.
I want to suggest add "delete all Quarantine items" if there are many items in Quarantine.
Thank you!

Replies

Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.

NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.
I tried to re-install my NIS 2009 by Norton Removal Tool, after I re-install, I found NIS 2009 Quarantine still have the those threats, they didn't be deleted.
Norton Removal Tool not delete the threats in the Quarantine.
I think maybe it need to change if users ask full-remove.

And I want to suggest the Quarantine, now if I want to delete threats in it, I just can delete one per action.
I want to suggest add "delete all Quarantine items" if there are many items in Quarantine.
Thank you!

Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.

Have you tried the following?

1.  Run the latest Norton Removal Tool

2.  Delete all Norton/Symantec folders in Program Files

3.  Reinstall NIS2009

In theory, NRT should be doing the first two; but it doesn't seem to be.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.


mijcar wrote:

Have you tried the following?

1.  Run the latest Norton Removal Tool

2.  Delete all Norton/Symantec folders in Program Files

3.  Reinstall NIS2009

In theory, NRT should be doing the first two; but it doesn't seem to be.


I only did 1 and 3, I think if Norton Removal Tool is full-remove solution, maybe it need also to do 2.
I can't find Quarantine in NIS 2009 folders, and previous removal tool also delete Quarantine files.
So I suggest.
Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.

Do a search on Quarantine

C:\Documents and Settings\All Users\Application Data\Norton\{...}\SRTSP\Quarantine

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.


mijcar wrote:

Do a search on Quarantine

C:\Documents and Settings\All Users\Application Data\Norton\{...}\SRTSP\Quarantine


Thanks, but I think it's Norton Removal Tool should do..

So I suggest it.

Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.

I agree with you.  I was only trying to provide a workaround for the present problem. 

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.


mijcar wrote:

I agree with you.  I was only trying to provide a workaround for the present problem. 


Thanks, I hope Symantec Staff can take a look for this suggestion..

Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.

Did N.I.S. 2009 not mention there were Files/Folders in Quarantine and it should ask do you wish to remove them?? 

There is a way you can view and Delete Quar. Files in the Norton Product: History > Quarantine.  Just thought I'd mention it.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.


Floating_Red wrote:

Did N.I.S. 2009 not mention there were Files/Folders in Quarantine and it should ask do you wish to remove them?? 

There is a way you can view and Delete Quar. Files in the Norton Product: History > Quarantine.  Just thought I'd mention it.


Of course I know there I can delete the threats.
But..
1. If you have a lot of threats there, and you still only can delete one threat every time (In Quarantine users can't "Clear All" ), I think it's very trouble.
2. If you just run the Norton Removal Tool, if should be delete the threats, but it didn't. If you want to full-remove, you must know it. Or the threats still in your pc and not been deleted, I think it's a problem. 
So I suggest it.

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