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NIS 2009 Quick scan and Full System Scan finished but not registering!
I recently downloaded the upgrade of NIS to 2009, running Windows XP. This was from previous version of NIS, and also with Norton System Works installed before.
Ok - 3 problems which might be related.
1) The system tray icon now keeps showing the red circle with the cross, telling me to 'fix it' by doing Quick Scan. Each time I do a quickscan it finds a couple of tracking cookie, which I then tell it to remove and the scan page says everything is resolved. After I close the quickscan window (which says it's finished) the original window that opened (the one that's titled 'Fix Now') the 'status' changes from 'processing' to 'Not Fixed'! I run Quickscan again immediately and the tracking cookies which were supposedly removed reappears! And I did not launch any web browsers in the meantime.
2) When I clicked on the 'support' button it tells me that Full System Scan needs to run even though I have just done one. When I click on the 'Scan Now' button under 'Computer' section it tells me that the QuickScan and Full System Scan were not completed even though I just did both the same day.
3) So I thought it may be the computer didn't get rid of the tracking cookies even when I pressed 'fix' button. And when I clicked the 'settings' tab under 'Computer', under the 'exclusions/low risk' tab the green slider sits on 'ignore' and I can't change it to anything else! Haven't got any custom scan exclusions or anything.
I got the latest live update too. Previous version everything worked fine and the tracking cookie would be removed properly (until I browse the web again that is) but it seems the program just goes around in circles!