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Kudos0

NIS 2010 cannot access settings and 5 registry keys may be a problem --- Do I need to re-install ???

Background

  • Had NIS 2009 and could not access settings --- error received was --- Access denied, you need to be an administrator to access settings.  Previously I have been able to access settings.
  • Ran program as an administrator and also logged into the Administrator account, but still received the same error
  • Check at Norton website indicated either a re-install or upgrade may solve problem
  • Upgraded to NIS 2010
  • My first full scan with NIS 2010, found 28 tracking cookies (low priority and no other threats)
  • Following this I ran my registry checker (Registry Mechanic from PCtools)
  • It found 7 threats but could only correct 2.  The five it could not correct appear related to NIS.
  • I am still not able to access settings in NIS
  • My system is a HP DV6000 series laptop with a 1.8 GHz AMD Turion X2 processor, 3 Gb of RAM and running Vista Home Premium (32 bit)

How do I get to access NIS settings again and are the registry keys noted below aproblem related to NIS?

If yes what do i do to correct or should I simply re-install NIS?

Ron

The five threats that NIS did not correct are noted in the cut from the registry Mechanic scan log text file.

----------------------------------------------------------------------------------------------------
Sections Scanned:
----------------------------------------------------------------------------------------------------
DEEP -  1
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs
Value   : SFS_7F0DD1FC-47E2-4274-8ED3-72FB5D90F2F1 = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\VIRUSD~1\20091117.049
Parsed  : c:\progra~2\norton\{0c55c~1\norton\defini~1\virusd~1\20091117.049

DEEP -  2
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value   : {4E3105F2-DB8E-4E7E-8D70-9A7FEFF73B2F} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20091107.001
Parsed  : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20091107.001

DEEP -  3
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value   : {D3CE8A75-D07B-4EB6-9E38-965DB6E25244} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20100119.001
Parsed  : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20100119.001

DEEP -  4
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value   : {BB0D25C8-AA45-4C91-B441-6B75036ADC7C} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20100210.001
Parsed  : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20100210.001

DEEP -  5
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value   : {8865769B-36D2-4B77-A501-8E7B80664329} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20100218.001
Parsed  : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20100218.001

----------------------------------------------------------------------------------------------------
Version 9.0.0.114
----------------------------------------------------------------------------------------------------
 
End of Scan
2/26/2010 8:39:24 AM

Replies

Kudos0

Re: NIS 2010 cannot access settings and 5 registry keys may be a problem --- Do I need to re-install ???

Those "threats"  appear to be related to virus and intrusion prevention definitions and should not be removed.  Registry Mechanic is improperly identifying them.

Norton Tamper Prevention will stop certain things from interfering with its files.  This is necessary to resist malware attempting to disable it. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

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