Not what you are looking for? Ask the experts!
NIS 2010 - One Click Support doesn't work
I'm trying to go through support in NIS 2010, so I clicked the "Get Support" menu entry which launched "One Click Support". It goes through the process of "Checking for Updates". When the bar reaches 100%, it sits there for about 30 seconds and the it complains that:
"We are unable to communicate with one of our servers. Would you like to attempt to correct this problem by releasing and renewing your IP settings?"
If I click Yes, it does so. It then complains that my host file is corrupt and it wants to fix it. I backed up my host file and let it "fix" it which detailed commenting out all the host file entries (good thing I made that back up).
It then "Checks for Updates" again and the process repeats over and over again. Basically One Click Support isn't working.
Looking at what it's connecting to here is where it is connectiong to:hsplayer.exe:2292 TCP 192.168.1.6:2205 126.96.36.199:443 ESTABLISHED
hsplayer.exe:2292 TCP 192.168.1.6:2208 188.8.131.52:443 ESTABLISHED
hsplayer.exe:2292 TCP 192.168.1.6:2198 184.108.40.206:443 ESTABLISHED
It looks like the connection is good, but for whatever reason it keeps complaining about the connection.