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Kudos0

NIS 2011 causing Sticky Password V5.0.2.199 and some Pgm Installers to Encounter Problems

This applies to Windows 7 SP1 x64 Professional with SP V5.0.2.199 and Norton Internet Security 2011 (18.5.0.125). IE9 RC is also on this system.

In recent weeks, I have experienced numerous crashes on Sticky Password V5.0.2.199 when attempting to add new accounts. In addition, when using Manage Accounts to edit or relocate accounts, SP crashes when attempting to SAVE the changes. At the same time, I was experiencing a problem when installing downloaded version updates of some programs. On running the update installer of the program, the installer would encounter a MoveFile error code 32 (another program is using this file) and request a Retry. Retrying would clear the error. This error may occur numerous times on different files during the installation process. Program installers that I experienced this on are DisplayFusion and Weather Watcher Live. IF I disabled NIS 2011 Antivirus scan before starting the installation process, then no MoveFile error code 32s occurred and the program installer worked as designed.

This morning I ripped out Norton Internet Security 2011 and switched back to Avira Premium Security Suite V10.0.0.592. Since the conversion, no more SP crashes when adding accounts or managing/saving accounts. No more installer issues on DisplayFusion or WWL program updates.   I tested this three times to verfy. 

It does appear, however, that SP has a bug in it. It does not seem to be able to handle the condition that another program has set the database busy....for whatever reason, right or wrong. Instead of SP requesting a retry, SP crashes. NIS 2011 and I suspect NAV 2011 also has some type of issue/bug that is generating the condition of files being set busy.

-  This issue was present prior to Service Pack 1 upgrade on 22-Feb-2011 and continued after SP1 upgrade.

-  Over the last 4 weeks, I have completely removed NIS 2011 using NRT and re-installed it.  This I have done twice.  And I am no numbie with Norton so I know the ins and outs of how to perform a clean install of NIS. 

-  In addition to the above problem, I have continued to experience BSODs on system shutdown randomly with SRTSP64.SYS as per my post on 25-Jan-2011

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2011-Random-BSOD-on-system-shutdown-SRTSP64-SYS/td-p/386118

(I think this is related to a conflict with the drivers for my Creative Sound Blaster ExtremeMusic X-Fi card because the BSOD screwed up the SB settings each time it occurred.)

-  And yes, I had the NIS Password Manager fully disabled.  I prefer Sticky Password instead. 

1) Windows 10 x64 Pro on ASUS Maximus VIII Extreme motherboard, i7-6700k CPU, 64 gbyte RipJaws DDR4 3200 RAM, Samsung 970 Pro 512 gbyte SSD + Samsung 850 Pro 512 gbyte SSD, EVGA Nvidia GeForce 980 Ti graphics (Home Built System); 2) Windows 10 x64 Pro on Dell 8700 SE desktop, Intel i7 4770 CPU, 24 gbyte RAM, Dual Samsung 850 Pro 256 gbyte SSDs, EVGA Nvidia GeForce 750 Ti graphics; 3) Windows 10 x64 Pro on Dell XPS 15 2in1 laptop/tablet, Intel i7 Kasby Lake 3.0 ghertz, 16 gigabyte ram. ASUS RT-AC68r router, 8 tbyte WD My Cloud PR2100 NAS drive, 200 mbps cable Internet, Google Chrome, MS Office 2019 (Local), Casper 10, DisplayFusion (3 Flat Panel Displays per system) Norton Security Deluxe, Malwarebytes 3, SpywareBlaster, HostsMan, Quicken, Weather Watcher Live, ThumbsPlus and many more (all latest versions).

Replies

Kudos0

Re: NIS 2011 causing Sticky Password V5.0.2.199 and some Pgm Installers to Encounter Problems

Realistically speaking, we have no idea as to what is affecting what or when.  We just know that the result is a BSOD involving SRTSP64.sys.  Have you tried using Nirsoft Bluescreen view to get a bit more information?

The download is near the bottom in purple.

http://www.nirsoft.net/utils/blue_screen_view.html

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: NIS 2011 causing Sticky Password V5.0.2.199 and some Pgm Installers to Encounter Problems

This infor also offers a suggestion for a fix on a previous version.

http://www.stickypassword.com/forum/viewtopic.php?f=38&t=5719&sid=49a44519588de77056cdd27c3ad8b430

At the same time, I was experiencing a problem when installing downloaded version updates of some programs.

This sounds a lot like the same MSI issue. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

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