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Kudos0

NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

I recently switched my Windows 7 x64 Professional from Avira Premium Security Suite V10 back to NIS 2011 V18.5.0.125.  My Win 7 x86 Professional computers are on NIS 2011 and I figured I just make everything standard across the board.  I thoroughly removed Avira...registry cleaning, etc.  Since installing NIS 2011 on the 64-bit system, I randomly get a BSOD on system shutdown.  It references SRTSP64.sys as the culprit.  The BSOD does not occur except at shutdown.  And the BSOD does not occur on every shutdown....like every 10-15th shutdown.

This is on a Dell XPS 410 with 8 gbytes RAM, dual WD VelociRaptor 300 gbyte hard drives, Creative X-FI ExtremeMusic sound card,  nVidia 8800 GTX graphics, dual Dell U2410/2407 WFP monitors, Intel Core E6700 2.66 GHZ processor, cable modem.  All hardware drivers are at the latest versions. 

I have gone through the process of uninstalling NIS, using the Symantec Removal Tool, and re-installing with no success in resolving.   I've tested memory, run chkdsk, and am showing no hardware issues.  System runs without issues on Avira. 

Attached is the minidump.  I also have a 288 megabyte zipped memory dump if it would help to resolve. 

File Attachment: 
1) Windows 10 x64 Pro on ASUS Maximus VIII Extreme motherboard, i7-6700k CPU, 64 gbyte RipJaws DDR4 3200 RAM, Samsung 970 Pro 512 gbyte SSD + Samsung 850 Pro 512 gbyte SSD, EVGA Nvidia GeForce 980 Ti graphics (Home Built System); 2) Windows 10 x64 Pro on Dell 8700 SE desktop, Intel i7 4770 CPU, 24 gbyte RAM, Dual Samsung 850 Pro 256 gbyte SSDs, EVGA Nvidia GeForce 750 Ti graphics; 3) Windows 10 x64 Pro on Dell XPS 15 2in1 laptop/tablet, Intel i7 Kasby Lake 3.0 ghertz, 16 gigabyte ram. ASUS RT-AC68r router, 8 tbyte WD My Cloud PR2100 NAS drive, 200 mbps cable Internet, Google Chrome, MS Office 2019 (Local), Casper 10, DisplayFusion (3 Flat Panel Displays per system) Norton Security Deluxe, Malwarebytes 3, SpywareBlaster, HostsMan, Quicken, Weather Watcher Live, ThumbsPlus and many more (all latest versions).

Replies

Kudos0

Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

I suggest you to make a clean install.previously 2 people who use nis09 had prob and solved by making clean install
save your key to safe place

download nis 2011 here and save it to your hard disk if you dont have

www.norton.com/nis11

uninstall nis from control panel then run nis 2011 installer after that activate though your existing license

run live update rapidly until no update are available
Kudos0

Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

I have already done a totally clean install of NIS 2011 twice and it did not resolve this issue on my system.

1) Windows 10 x64 Pro on ASUS Maximus VIII Extreme motherboard, i7-6700k CPU, 64 gbyte RipJaws DDR4 3200 RAM, Samsung 970 Pro 512 gbyte SSD + Samsung 850 Pro 512 gbyte SSD, EVGA Nvidia GeForce 980 Ti graphics (Home Built System); 2) Windows 10 x64 Pro on Dell 8700 SE desktop, Intel i7 4770 CPU, 24 gbyte RAM, Dual Samsung 850 Pro 256 gbyte SSDs, EVGA Nvidia GeForce 750 Ti graphics; 3) Windows 10 x64 Pro on Dell XPS 15 2in1 laptop/tablet, Intel i7 Kasby Lake 3.0 ghertz, 16 gigabyte ram. ASUS RT-AC68r router, 8 tbyte WD My Cloud PR2100 NAS drive, 200 mbps cable Internet, Google Chrome, MS Office 2019 (Local), Casper 10, DisplayFusion (3 Flat Panel Displays per system) Norton Security Deluxe, Malwarebytes 3, SpywareBlaster, HostsMan, Quicken, Weather Watcher Live, ThumbsPlus and many more (all latest versions).
Kudos0

Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

Do you clean uninstall your avira?
Kudos0

Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

TrojanHunter V5.3, HostsMan V3.2.73, SWB, SAS Pro, MBAM

____________________________________________________________________________

Are these items also installed in the same machine?

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

Yes, but only SAS is running real-time.  TH and MBAM are on demand scanners and as you know SWB does not run realtime. 

And as I said in my original post, I did a thorough and clean uninstall of Avira Premium Security Suite.

1) Windows 10 x64 Pro on ASUS Maximus VIII Extreme motherboard, i7-6700k CPU, 64 gbyte RipJaws DDR4 3200 RAM, Samsung 970 Pro 512 gbyte SSD + Samsung 850 Pro 512 gbyte SSD, EVGA Nvidia GeForce 980 Ti graphics (Home Built System); 2) Windows 10 x64 Pro on Dell 8700 SE desktop, Intel i7 4770 CPU, 24 gbyte RAM, Dual Samsung 850 Pro 256 gbyte SSDs, EVGA Nvidia GeForce 750 Ti graphics; 3) Windows 10 x64 Pro on Dell XPS 15 2in1 laptop/tablet, Intel i7 Kasby Lake 3.0 ghertz, 16 gigabyte ram. ASUS RT-AC68r router, 8 tbyte WD My Cloud PR2100 NAS drive, 200 mbps cable Internet, Google Chrome, MS Office 2019 (Local), Casper 10, DisplayFusion (3 Flat Panel Displays per system) Norton Security Deluxe, Malwarebytes 3, SpywareBlaster, HostsMan, Quicken, Weather Watcher Live, ThumbsPlus and many more (all latest versions).
Kudos1 Stats

Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

Hello siliconman01,

If you run through the same troubleshooting steps that you went through on THIS THREAD, are you able to find out more information?

Kudos1 Stats

Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

  • First Chance Prevention examines over 50 critical points of your system each time your system starts up and shuts down to eliminate threats before they have a chance to infect and infiltrate your system.
  • __________________________________________________________________________________

    In spite of SAS stating that it does not conflict with other antivirus, I would expect that drivers are occasionally conflicting during SAS's shut down examination.  It might not happen all the time depending on what is closing down in what order, but this is likely the issue.  During startup, Norton would probably load first, so there isn't a conflict on loading.  Just for a check, you could disable SAS just before shutdown enough times to determine whether that is the answer.

    Unfortunately, I can't make sense out of dump logs, but perhaps someone else will call for it.

    Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
    Kudos0

    Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS


    Tim_Lopez wrote:

    Hello siliconman01,

    If you run through the same troubleshooting steps that you went through on THIS THREAD, are you able to find out more information?


    There is nothing in the History logs of NIS 2011 that points toward this BSOD issue.  The BSOD occurs toward the very end of the shutdown procedure....the monitors have unloaded all screens and are basically blacked out. 

    1) Windows 10 x64 Pro on ASUS Maximus VIII Extreme motherboard, i7-6700k CPU, 64 gbyte RipJaws DDR4 3200 RAM, Samsung 970 Pro 512 gbyte SSD + Samsung 850 Pro 512 gbyte SSD, EVGA Nvidia GeForce 980 Ti graphics (Home Built System); 2) Windows 10 x64 Pro on Dell 8700 SE desktop, Intel i7 4770 CPU, 24 gbyte RAM, Dual Samsung 850 Pro 256 gbyte SSDs, EVGA Nvidia GeForce 750 Ti graphics; 3) Windows 10 x64 Pro on Dell XPS 15 2in1 laptop/tablet, Intel i7 Kasby Lake 3.0 ghertz, 16 gigabyte ram. ASUS RT-AC68r router, 8 tbyte WD My Cloud PR2100 NAS drive, 200 mbps cable Internet, Google Chrome, MS Office 2019 (Local), Casper 10, DisplayFusion (3 Flat Panel Displays per system) Norton Security Deluxe, Malwarebytes 3, SpywareBlaster, HostsMan, Quicken, Weather Watcher Live, ThumbsPlus and many more (all latest versions).
    Kudos0

    Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS

    Rather than Norton logs, check in event viewer under system and application for warnings or errors.  That may provide some information.

    Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
    Kudos0

    Re: NIS 2011: Random BSOD on system shutdown- SRTSP64.SYS


    delphinium wrote:

    Rather than Norton logs, check in event viewer under system and application for warnings or errors.  That may provide some information.


    I've been watching the Event Viewer pretty routinely and haven't seen anything that indicates an impending problem.  There's nothing more than the normal warnings such as Outlook shutting down unexpectedly when the system is shutdown...that type of thing that is easily understood. 

    1) Windows 10 x64 Pro on ASUS Maximus VIII Extreme motherboard, i7-6700k CPU, 64 gbyte RipJaws DDR4 3200 RAM, Samsung 970 Pro 512 gbyte SSD + Samsung 850 Pro 512 gbyte SSD, EVGA Nvidia GeForce 980 Ti graphics (Home Built System); 2) Windows 10 x64 Pro on Dell 8700 SE desktop, Intel i7 4770 CPU, 24 gbyte RAM, Dual Samsung 850 Pro 256 gbyte SSDs, EVGA Nvidia GeForce 750 Ti graphics; 3) Windows 10 x64 Pro on Dell XPS 15 2in1 laptop/tablet, Intel i7 Kasby Lake 3.0 ghertz, 16 gigabyte ram. ASUS RT-AC68r router, 8 tbyte WD My Cloud PR2100 NAS drive, 200 mbps cable Internet, Google Chrome, MS Office 2019 (Local), Casper 10, DisplayFusion (3 Flat Panel Displays per system) Norton Security Deluxe, Malwarebytes 3, SpywareBlaster, HostsMan, Quicken, Weather Watcher Live, ThumbsPlus and many more (all latest versions).

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