• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

NIS 2013 Crashes Windows 8 Consumer Preview

Hi,

I recently tried to upgrade from NIS 2012 to NIS 2013 on Win 8 Consumer Preview. Upon a reboot after performing the update, a short time after Norton tried to load its GUI interface the whole computer froze (keyboard, mouse etc). I had force restart the computer (hold power button).

After rebooting, I removed Norton, then used the Norton removal tool, rebooted and then reinstalled again. As soon as you open the GUI interface for Norton, it locks up the computer again.

I've removed it and tried reinstalling it several times now and I always get the same result. Have given up until I can get to the bottom of what is happening.

Any thoughts? Is there anything I could send you which would help identify the problem? Not sure if dump files are being created as the computer is hanging, not BSODing.

Replies

Kudos0

Re: NIS 2013 Crashes Windows 8 Consumer Preview

Hi,

I recently tried to upgrade from NIS 2012 to NIS 2013 on Win 8 Consumer Preview. Upon a reboot after performing the update, a short time after Norton tried to load its GUI interface the whole computer froze (keyboard, mouse etc). I had force restart the computer (hold power button).

After rebooting, I removed Norton, then used the Norton removal tool, rebooted and then reinstalled again. As soon as you open the GUI interface for Norton, it locks up the computer again.

I've removed it and tried reinstalling it several times now and I always get the same result. Have given up until I can get to the bottom of what is happening.

Any thoughts? Is there anything I could send you which would help identify the problem? Not sure if dump files are being created as the computer is hanging, not BSODing.

Kudos0

Re: NIS 2013 Crashes Windows 8 Consumer Preview

With regards to the Norton 2013 products, Norton has previously recommended that you update to the Windows 8 Release Preview:

http://community.norton.com/t5/Norton-360-2013-Norton-Internet/Windows-8-Release-Preview-build-8400-is-Now-Available-from/m-p/729658/highlight/true#M1522

(link to a transient forum board)

Linked post above reproduced here:

Windows 8 Release Preview build 8400 is Now Available from Microsoft

 

02-06-201203:43 AM - edited 02-06-201203:43 AM

All,

Microsoft has publically released the Windows 8 Release Preview build 8400 for download at http://windows.microsoft.com/en-US/windows-8/release-preview

If you're testing the 2013 products with Windows 8, be sure to use the latest build of Windows 8 as many fixes and changes were done that resolve some common issues between the 2013 beta products and the pre-release of Windows 8.

Cheers, Tim Lopez Norton Forums Administrator Symantec Corporation
Kudos0

Re: NIS 2013 Crashes Windows 8 Consumer Preview

My apologies. I've been incorrectly calling the Release Preview the Consumer Preview. I am running the Release Preview (Build 8400). Sorry about that!

This thread is closed from further comment. Please visit the forum to start a new thread.