Solved.
Kudos0

NIS 2017- How to Whitelist... a program?

Posted: 02-Apr-2017 | 7:27PM · 4 Replies ·

I have 2 large/complex... programs that I would like NIS to "Fully" Trust (don't slow processing...)-

1. Macrium Reflect (system backup)

2. CCleaner (system tune-up...).

My  old IS had an option to easily do this, but I  couldn't find anything  in the NIS PDF?

Please provide a procedure, or...

Scott :o)

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!
Labels: False Positive, Network Settings
Accepted Solution
Kudos0

Re: NIS 2017- How to Whitelist... a program?

Posted: 04-Apr-2017 | 4:58PM · Permalink

Exclude files or folders from scan

If you are certain that the file is good, then you can exclude the files or folders from being scanned.

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Antivirus.

  4. On the Scans and Risks tab, scroll down to Exclusions / Low Risks.

  5. Next to Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection row, click Configure.

  6. In the Real Time Exclusions window, click Add Folders or Add Files.

  7. Browse for and select the folders or files that you want to exclude from the scan, and then click OK.

  8. Click Apply, and then click OK.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN_EndUserProfile_en_us 

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Replies

Kudos0

Re: NIS 2017- How to Whitelist... a program?

Posted: 04-Apr-2017 | 4:55PM · Permalink

If this can not be done, please let me know!?

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!
Accepted Solution
Kudos0

Re: NIS 2017- How to Whitelist... a program?

Posted: 04-Apr-2017 | 4:58PM · Permalink

Exclude files or folders from scan

If you are certain that the file is good, then you can exclude the files or folders from being scanned.

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Antivirus.

  4. On the Scans and Risks tab, scroll down to Exclusions / Low Risks.

  5. Next to Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection row, click Configure.

  6. In the Real Time Exclusions window, click Add Folders or Add Files.

  7. Browse for and select the folders or files that you want to exclude from the scan, and then click OK.

  8. Click Apply, and then click OK.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN_EndUserProfile_en_us 

Kudos0

Re: NIS 2017- How to Whitelist... a program?

Posted: 05-Apr-2017 | 3:03PM · Permalink

bjm:

Thank you for the procedure! It worked Good on CCleaner/ Macrium

1. When I also tried to add Defraggler Disk Defrag free folder (did Not replace WDD (set to Manual))- The box was Grey?  Is this a problem (I have previously done a full negative scan).  -Do I need to Apply/OK after Every Change?

2. After making NIS settings... changes/closing, about 30min later a pop-up box will flash in the lower right corner. Then the next day I won't see a background updating pop-up until  After I have restarted my other computer 3-times?     a. Is there a setting to Trust... another computer on the same router, or...?

Win 10 Home 64-bit. Norton 360 standard, and no other active AV's!
Kudos0

Re: NIS 2017- How to Whitelist... a program?

Posted: 05-Apr-2017 | 3:42PM · Edited: 05-Apr-2017 | 3:47PM · Permalink

scottls59901:

bjm:

Thank you for the procedure! It worked Good on CCleaner/ Macrium

1. When I also tried to add Defraggler Disk Defrag free folder (did Not replace WDD (set to Manual))- The box was Grey?  Is this a problem (I have previously done a full negative scan).  -Do I need to Apply/OK after Every Change?

2. After making NIS settings... changes/closing, about 30min later a pop-up box will flash in the lower right corner. Then the next day I won't see a background updating pop-up until  After I have restarted my other computer 3-times?     a. Is there a setting to Trust... another computer on the same router, or...?

  • Browse for and select the folders or files that you want to exclude from the scan, and then click OK. 
  • Click Apply, and then click OK.

https://support.norton.com/sp/en/us/home/current/solutions/v9802264_ns_retail_en_us

I've not had to exclude programs for performance "(don't slow processing...)-."
for example, I'll run Macrium with machine quiet.

So, Lets hear from Community

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