Kudos0

NIS 4 Issue - Quicken 2007 & network drives

Posted: 27-Dec-2009 | 8:21PM · 5 Replies ·

I just installed NIS 4 yesterday evening.  All seemed OK until I used Quicken 2007 and discovered a very odd issue.  I have a NAS on my home network, and have 4 directories on the NAS that are shared out.  I have them setup as drives on my MacBook, so 4 network drives show up.  One of them is used for nothing but backing up my Quicken.

Quicken opens fine and I don't seem to have any issues using it.  The issue occurs when I close out Quicken.  It's setup to automatically backup to MobileMe and also to the network drive on my NAS.  When I close Quicken it totally locks up and all of my network drives that are on my NAS disappear except for the one that's for the Quicken backup.  I end up having to do a force quit Quicken because it totally locks up.  After this the network drive that's for Quicken is still there and I can access it, but I'm unable to regain access to any of my other network drives for my NAS until I reboot.

If I disable Connection Blocking in Norton Firewall I do not have this problem.  I've gone into the Connection Blocking config and added Quicken 2007 to both Incoming and Outgoing under Applications and set it to allow.  I've also gone into Zones and added 192.168.0.100 (address for my NAS) and set it to allow.  Making these changes has had no effect on the issue.  The only thing that seems to work is to disable Connection Blocking.  I've looked in the logs, and there's absolutely nothing at all in the logs other than updates that were done when running LiveUpdate.

Any ideas how I can fix this?? 

Replies

Kudos0

Re: NIS 4 Issue - Quicken 2007 & network drives

Posted: 27-Dec-2009 | 8:21PM · Permalink

I just installed NIS 4 yesterday evening.  All seemed OK until I used Quicken 2007 and discovered a very odd issue.  I have a NAS on my home network, and have 4 directories on the NAS that are shared out.  I have them setup as drives on my MacBook, so 4 network drives show up.  One of them is used for nothing but backing up my Quicken.

Quicken opens fine and I don't seem to have any issues using it.  The issue occurs when I close out Quicken.  It's setup to automatically backup to MobileMe and also to the network drive on my NAS.  When I close Quicken it totally locks up and all of my network drives that are on my NAS disappear except for the one that's for the Quicken backup.  I end up having to do a force quit Quicken because it totally locks up.  After this the network drive that's for Quicken is still there and I can access it, but I'm unable to regain access to any of my other network drives for my NAS until I reboot.

If I disable Connection Blocking in Norton Firewall I do not have this problem.  I've gone into the Connection Blocking config and added Quicken 2007 to both Incoming and Outgoing under Applications and set it to allow.  I've also gone into Zones and added 192.168.0.100 (address for my NAS) and set it to allow.  Making these changes has had no effect on the issue.  The only thing that seems to work is to disable Connection Blocking.  I've looked in the logs, and there's absolutely nothing at all in the logs other than updates that were done when running LiveUpdate.

Any ideas how I can fix this?? 

Kudos1 Stats

Re: NIS 4 Issue - Quicken 2007 & network drives

Posted: 28-Dec-2009 | 3:10PM · Permalink

scots 

Please try an experiment for me.  Instead of turning Connection Blocking off do the following...

1.  Open Norton Firewall.app and select the "Firewall Settings" tab on the left hand side.

2.  Make sure "Application Blocking" is turned off ( this is the default ).

3.  Turn on "Conection Blocking" and click the "Configure..." button in the Connection Blockint area.

4.  Click on the action wheel in the lower left hand corner of the dialog (next to the question mark icon) and select "Advanced Settings..." from the menu

5.  Turn off "Enable applications firewall"  

6.  Test again.

 

Thanks 

John HansenSr. Principal Software EngineerMacintosh Group
Kudos0

Re: NIS 4 Issue - Quicken 2007 & network drives

Posted: 28-Dec-2009 | 4:03PM · Permalink

John -

It seems to work with "Enable applications firewall" turned off.  Is there something else I should try, or is that going to be the solution for now?  Keeping that turned off sort of defeats part of the purpose of the firewall, as it could allow a rogue application to connect to things...correct?

Thanks

Scot 

Kudos1 Stats

Re: NIS 4 Issue - Quicken 2007 & network drives

Posted: 28-Dec-2009 | 4:08PM · Permalink

scots -

Please use this as a work-around for now.  By turning off Enable Application Firewall.. you will not be able to create special rules based on an application.  However, the firewall is working and your computer is protected.

This is a known bug and a fix is currently being investigated and tested.  I will let you know more details as they become available. 

John HansenSr. Principal Software EngineerMacintosh Group
Kudos0

Re: NIS 4 Issue - Quicken 2007 & network drives

Posted: 28-Dec-2009 | 6:02PM · Permalink

Sounds good.

Thanks so much for the prompt responses! 

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