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Kudos0

NIS 4.0 causing Kernel Panic on Leopard.

This is my first post, so bare with me,

On my Macbook, running OSX 10.5.6, the SymDaemon is causing kernel panics, just after login. While it has only done so three times, in the last two months, I find it poor practice to be forced to report a bug through a forum, in stead of a decent bugtracker.

I also tried to file my bug report via the Dutch CostumerSupport, but 'somehow', I guess my bug report got lost in transit; the poor guy seemed speechless I even tried. 

If there's a way to provide more accurate info, please tell me. But I don't think Symantec shipped this product with debugging symbols included. 

These are the most recent data from the PanicReporter: 

----------------------------------------------------

Thu Feb 26 21:25:39 2009

panic(cpu 0 caller 0x0024BB0D): "tcp_lock: so=0x46f3000 NO PCB! lr=3ba900\n"@/SourceCache/xnu/xnu-1228.9.59/bsd/netinet/tcp_subr.c:1852

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0x4409fc08 : 0x12b4f3 (0x45b13c 0x4409fc3c 0x1335e4 0x0) 

0x4409fc58 : 0x24bb0d (0x477a48 0x46f3000 0x3ba900 0x24bacb) 

0x4409fc88 : 0x3a563b (0x46f3000 0x1 0x3ba900 0x4c1f7f8) 

0x4409fca8 : 0x3ba900 (0x46f3000 0x1 0x4409fce8 0x3bb434) 

0x4409fce8 : 0xc8256b (0x46f3000 0x4409fd30 0x80 0x4409fe34) 

0x4409fe58 : 0x36d5d6 (0x3f70904 0x41a7 0x0 0x616c6c20) 

0x4409feb8 : 0x3a5f71 (0x475acc0 0x4409ff40 0x4409ff08 0x6a23d00) 

0x4409ff18 : 0x3ad347 (0x475acc0 0x4409ff40 0x4409ff40 0x198c56) 

0x4409ff78 : 0x3df460 (0x4746a34 0x6a23d00 0x6a23d44 0x2103) 

0x4409ffc8 : 0x1a0887 (0x69985a0 0x0 0x1a30b5 0x69985a0) 

No mapping exists for frame pointer

Backtrace terminated-invalid frame pointer 0xb0327e58

      Kernel loadable modules in backtrace (with dependencies):

         com.symantec.kext.pf(4.0.1f14)@0xc81000->0xc8cfff

            dependency: com.symantec.kext.internetSecurity(1.2.1f6)@0x683000

BSD process name corresponding to current thread: SymDaemon

Mac OS version:

9G55

Kernel version:

Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386

System model name: MacBook4,1 (Mac-F22788A9)

------------------------------------------------------------- 

Message Edited by King_Sting on 02-27-2009 09:51 AM

Replies

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

I used to get these problems when I was attempting to connect to newsgroups through my nntp client. I believe that the issue has been fixed in a subsequent update. Try running Live Update,
Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

If the error occurs, it's about ten seconds after login. Unfortunately, Live Update claims i have the most recent versions of everything.Message Edited by King_Sting on 03-04-2009 09:31 PM
Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

You can safe-boot pressing the shift key down at boot time. That should prevent mostly everything from auto-launching and allow you to avoid the kernel panic.

I've had troubles with Live Update as well once. I eventually had to uninstall everything then reinstall before Live Update would see the updates. Did Live Update ever see anything to update for you?? 

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

It's not a structural problem; it's not happening every time, just once or twice a month.

Latest date of virus definitions is 24-02-2009.

But if I want to reinstall, where can I download a new .dmg/installer? The webshop only gives me links to Windows-software.

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

It might be triggered by certain specific network activity. In my case it was nntp connections.

I wouldn't know where you can download it. People either buy it boxed or through an online store and there is no general download link :-\

Corentin 

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.


cortig wrote:

... and there is no general download link :-\


Well, that is **bleep** handy, then...

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

Well that's the case for many other commercial softwares. You can't download MS Office or Adobe CS4 either…

How did you get NIS?? Can't you get the installer back the same way??

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

I'll see if it is still in my Time Capsule; if not, shame.

But not now, as I'm due for CMV theory class in about an hour... 

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

CMV?? Cytomegalo virus?? :)
Kudos1 Stats

Re: NIS 4.0 causing Kernel Panic on Leopard.

Hello King,

Sorry to hear about the problems. There is one known instance where a kernel panic will occur--if you launch the Norton Firewall application, the Connection Tracking feature will kick into gear, and try to "download" the list of connections from the kernel. Unfortunately there is a bug in there where Mac OS X will close a connection at the *exact* same time we are downloading the connections, and it causes a panic.

If this panic you are getting happens when you launch the Norton Firewall application, or when you click on the "Connection Tracking" feature in Norton Firewall application, I think it might be the same panic--really sorry about that. We're working on a fix but I can't say when it will be ready. 

Let me know  if this sounds like the problem you are seeing. Also, I will bring up the issue of bug reporting with the people here. It's a good idea and we've wanted to make something more automatic from the product, but it turns out to be somewhat complicated (something about customer privacy and reading log files on the user's hard drive...). But it's a good idea.

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

Ryan,

This sounds like exactly my problem. I'll await the patch with wide open arms.

Ps. CMV = Commercial Motor Vehicle; I'm studying up for a Truck driver's license

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

Hello, sorry to jump on this thread but I recently purchased NIS 4.0 and I am using it on Leopard 10.5.6 on a unibody MBP. I am also experiencing kernal panics with Norton Firewall. It only seems to happen if the firewall requests confirmation for an app to access the internet. If I don't confirm anything within a few seconds the firewall blocks the app anyway and a small 'Application Blocked' window appears on screen. Now this is where the problems happend. If I interact with this window the kernal panic occurs. If I launch NF manually via the QuickMenu I don't get a kernal panic.

Is this a related problem?

Nick.

Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

Nick,

Sorry to hear about the problems. It's hard to say if this is the same issue or not, but it sounds different. If you could, please go into your /Library/Logs/PanicReporter folder (you can do this in the Finder by choosing "Go to Folder…" from the Finder's Go menu and using copy & paste). Then look for a panic report file that occured in the situation you describe. Copy & paste the contents of that file into the forum here so I can take a look.

Thanks, and sorry again.

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

Hi Ryan, thanks for the response. Here is the crash log from a recent kernal panic.

Nick. 

Fri Mar 13 00:01:51 2009panic(cpu 0 caller 0x0024BB0D): "tcp_lock: so=0xb1637f8 NO PCB! lr=3ba900\n"@/SourceCache/xnu/xnu-1228.9.59/bsd/netinet/tcp_subr.c:1852Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)0x56a4fc08 : 0x12b4f3 (0x45b13c 0x56a4fc3c 0x1335e4 0x0) 0x56a4fc58 : 0x24bb0d (0x477a48 0xb1637f8 0x3ba900 0x24bacb) 0x56a4fc88 : 0x3a563b (0xb1637f8 0x1 0x3ba900 0x3a563b) 0x56a4fca8 : 0x3ba900 (0xb1637f8 0x1 0x56a4fce8 0x3bb434) 0x56a4fce8 : 0xb8e56b (0xb1637f8 0x56a4fd30 0x80 0x56a4fe34) 0x56a4fe58 : 0x36d5d6 (0x6f19804 0x41a7 0x0 0x616c6c20) 0x56a4feb8 : 0x3a5f71 (0x7538000 0x56a4ff40 0x56a4ff08 0x7ac1080) 0x56a4ff18 : 0x3ad347 (0x7538000 0x56a4ff40 0x56a4ff40 0x198c56) 0x56a4ff78 : 0x3df460 (0x705f254 0x7ac1080 0x7ac10c4 0x1c03) 0x56a4ffc8 : 0x1a0887 (0x78d8b00 0x0 0x1a30b5 0x78d8b00) No mapping exists for frame pointerBacktrace terminated-invalid frame pointer 0xb02b3e58 Kernel loadable modules in backtrace (with dependencies): com.symantec.kext.pf(4.0.1f14)@0xb8d000->0xb98fff dependency: com.symantec.kext.internetSecurity(1.2.1f6)@0x5e7000BSD process name corresponding to current thread: SymDaemonMac OS version:9G55Kernel version:Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386System model name: MacBookPro5,1 (Mac-F42D86C8)


Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.

Although it seems to occur in a different situation, this is the same backtrace. This particular panic occurs almost exclusively when the application is open--do you have the Norton Firewall application open at the time this panic occurs?

Thanks,

Ryan

Message Edited by ryan_mcgann on 03-13-2009 11:00 AM
Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS 4.0 causing Kernel Panic on Leopard.


ryan_mcgann wrote:

Although it seems to occur in a different situation, this is the same backtrace. This particular panic occurs almost exclusively when the application is open--do you have the Norton Firewall application open at the time this panic occurs?

Thanks,

Ryan

Message Edited by ryan_mcgann on 03-13-2009 11:00 AM
No, Norton Firewall is not open. It is only running in the background, there is no open window on screen and the app is not running via the Dock. The only thing that is visible is the small "Application Blocked" window that appears in the lower left of the screen.
Nick. 

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