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Kudos0

NIS 5 unlocks system preference panes

I recently bought and installed NIS 5 (updated to v5.4) on my son's new computer (OS X 10.7.5). After entering the admin name and password to unlock the NIS firewall, I discovered by chance that it also unlocked most of the padlocks in System Preferences. Only Security & Privacy and Users & Groups stay locked. I've restarted and tested this a few times to make sure it is Norton and not something else. Has anybody else had this problem and if so, is there a patch?

Thank you.

Replies

Kudos0

Re: NIS 5 unlocks system preference panes

I recently bought and installed NIS 5 (updated to v5.4) on my son's new computer (OS X 10.7.5). After entering the admin name and password to unlock the NIS firewall, I discovered by chance that it also unlocked most of the padlocks in System Preferences. Only Security & Privacy and Users & Groups stay locked. I've restarted and tested this a few times to make sure it is Norton and not something else. Has anybody else had this problem and if so, is there a patch?

Thank you.

Kudos0

Re: NIS 5 unlocks system preference panes

Would someone mind confirming for me whether the Network, Sharing, Energy Saver panes in OSX 10.7 (or 10.8) stay locked or automatically unlock after entering the user name and password in NIS 5? I'm new to Lion so things might be a little different but the system pref panes on my other computer (OS X 10.6) are locked at log in and stay locked whenever I enter my name and password in NIS 4. I use a Standard account (rather than the Admin account) on both machines.


Kudos0

Re: NIS 5 unlocks system preference panes

Hey, thanks for the response Norton. On the back of the box for your product it says:
 
Norton allows you to: Get help fast with NO CHARGE phone, email, or chat support for the full initial year of your subscription.

I don't know whether the problem on my machine has to do with your product or apple's but I can't really narrow it down any further and you don't answer.

I have little snitch installed and opening that does NOT unlock system prefs, only norton. I went to the Apple store today and they said there was a problem but didn't know whether it was a bug in 10.7 or NIS.

Will try updating to 10.8 to see if that improves things but am not too impressed with your service and will consider other products the next time.


Kudos0

Re: NIS 5 unlocks system preference panes

This is just a side effect of our products using the built-in authorization mechanism in Mac OS X to make sure the person who is modifying our settings is an administrator. That information is shared system-wide, so after you confirm that you are an administrator in our product, the other product(s), including Apple's, all get unlocked.

Also, did you contact support using the options mentioned on the box--that is, email or chat with support? This is not Norton Support. It's a community-based service. The official support Web site is us.norton.com/support. If they didn't respond we can try to determine why that is.

It should also be noted that Little Snitch and our product sometimes do not co-exist well. We are doing the same things, so sometimes there are problems that come up. It's like having two antivirus programs installed. You can use the Application Blocking feature in Norton Firewall to perform the same functionality. It may not cause any problems that you can see, but if you do ever contact support in the future, they may ask you to remove it before they continue since we don't recommend you have both installed.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: NIS 5 unlocks system preference panes


ryan_mcgann wrote:

This is just a side effect of our products using the built-in authorization mechanism in Mac OS X to make sure the person who is modifying our settings is an administrator. That information is shared system-wide, so after you confirm that you are an administrator in our product, the other product(s), including Apple's, all get unlocked.


Still seems weird. And strange that it would do that in 10.7 and not 10.6 despite them being different versions. Thanks for responding.

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