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Kudos0

NIS Community starting up

 About a week ago, I developed a problem I only see when I try to shutdown the NIS/NAV Community Forum site.  After reading the post that look interesting and then I click on the red X, to exit.  The program exits, then the hourglass comes on and the program starts up again?  I click on the red X again and the site closes, the hourglass comes back on and then the program restarts?  After this third time, I can click on the red X and the program does close down.  This is the only site acting like this, scans are clean, no redirects, and nothing else seems unusual.  When I go to "Task Manager" and look at "Applications" it only shows one instance of the Norton Community showing.  It doesn't restart everytime, but quite often.  What else could I check?

Replies

Kudos0

Re: NIS Community starting up

 About a week ago, I developed a problem I only see when I try to shutdown the NIS/NAV Community Forum site.  After reading the post that look interesting and then I click on the red X, to exit.  The program exits, then the hourglass comes on and the program starts up again?  I click on the red X again and the site closes, the hourglass comes back on and then the program restarts?  After this third time, I can click on the red X and the program does close down.  This is the only site acting like this, scans are clean, no redirects, and nothing else seems unusual.  When I go to "Task Manager" and look at "Applications" it only shows one instance of the Norton Community showing.  It doesn't restart everytime, but quite often.  What else could I check?

Kudos0

Re: NIS Community starting up


PC_confused wrote:

 About a week ago, I developed a problem I only see when I try to shutdown the NIS/NAV Community Forum site.  After reading the post that look interesting and then I click on the red X, to exit.  The program exits, then the hourglass comes on and the program starts up again?  I click on the red X again and the site closes, the hourglass comes back on and then the program restarts?  After this third time, I can click on the red X and the program does close down.  This is the only site acting like this, scans are clean, no redirects, and nothing else seems unusual.  When I go to "Task Manager" and look at "Applications" it only shows one instance of the Norton Community showing.  It doesn't restart everytime, but quite often.  What else could I check?


Hi,

What scans have you run? Sounds like something Malwarebytes could get its teeth into

http://www.malwarebytes.org/products/malwarebytes_free

Dick Win 10x64 current current NSBU
Kudos0

Re: NIS Community starting up

Hi Dick and thank you for your suggestion.  I run scans with NIS 2012, Malwarebytes' and SUPERAntiSpyware and nothing unusual was found.  Just a couple of tracking cookies from a website I usually go to (They seem to know how to get past the cookie blockers in IE8).  I think it odd that it only happens with the Norton Community, that is the part that has me puzzled.  I've gone to other Forums and when I click on the red X, they shutdown.  Is it usual to have 2 ccsvchst.exe processes and 8  svchost.exe processes.

Kudos0

Re: NIS Community starting up

Hi PC_confused,

Please see the following Microsoft article for problems with Internet Explorer restarting:

http://support.microsoft.com/gp/pc_ie_intro

Kudos0

Re: NIS Community starting up

SendOfJive, thanks for the suggestion.  I read though the procedures and tried putting Norton.com in the Compatibility Settings.  I have not had to close this Forum three times yet, but it sure slowed opening and changing pages.  I took almost 35 seconds to open this window, so I could reply.  Hum...  have to close the website three times or put up with the slow speed?  What a decision. 

Kudos0

Re: NIS Community starting up

 I think this screen is causing the delay.  If you look at the left bottom, I think it is showing some images are being loaded?

Kudos0

Re: NIS Community starting up

Hi PC_confused,

While 35 seconds for a page load is pretty slow, it is, unfortunately, not unheard of for this site - although some days are better than others.  There is a lot of scripting and loading of content from third party sites (gstatic is content from Google).  Stay with it for a day or two to see if it improves.  This site is not going to load quickly, but it should do better than half a minute.  It might help to clear your browser cache and flush the DNS cache.

Kudos0

Re: NIS Community starting up

Did you try your scans in Safe Mode? This sometimes finds malware that can hide behind running Windows processes, that do not get loaded in Safe Mode

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NIS Community starting up

Thanks for the suggestion, peterweb, but the scan showed up clean.  I think I've narrowed the problem down to something in IE8.  I just uploaded Mozilla Firefox 13.0 and it only takes about 2 seconds to load the Community pages.  I tried resetting IE8 to the default condition, but it didn't seem to help.  I don't think upgrading to IE9 will help, because I think I read somewhere that IE9 didn't work with XP PC's very well.  They recommend at least Windows 7.  I'll keep digging..

Kudos0

Re: NIS Community starting up

You cannot use IE9 with Windows XP. 

Kudos0

Re: NIS Community starting up

Hi

   Please check with IE with No-Addons. If it works well, please try to do a Reset from Internet Options-->Advanced.

Kudos0

Re: NIS Community starting up

Hello SUBASH_PRABU and thanks for your suggestion.  I went to "Start - All Programs - Accessories - System Tools" and clicked on "Internet Explorer (No Add-ons).  I then went to this Forum, it took about 10 seconds to load.  I restarted IE8 and again went to this Forum and it took about 12 seconds.  I already tried going to "Tools - Internet Options - Advanced - Reset" and I didn't notice any real difference.  For some reason the other day this was the only website that took about 30 seconds to load.  Today it's only taking about 12 seconds.  I don't think it was a problem with the Add-ons?

Kudos0

Re: NIS Community starting up

To rule out the Add-ons out of the equation I suggested the No Addons bit. I think the fluctuation in the loading time might be due to Network/Site Traffic.

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