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Kudos0

NIS compatible with OSX Lion

Will Norton Internet Securtiy be compatible with Apples OSX Lion when it's released?

Replies

Kudos0

Re: NIS compatible with OSX Lion

Will Norton Internet Securtiy be compatible with Apples OSX Lion when it's released?

Kudos0

Re: NIS compatible with OSX Lion

I have this question too, particularly regarding Anti-Virus. It took several weeks for Norton to come up with a patch for Anti-Virus when Snow Leopard was released.

Several weeks with no protection and several weeks where a paid subscription was not valid.

Kudos0

Re: NIS compatible with OSX Lion

Me too, Lion should be released any day now.

Kudos0

Re: NIS compatible with OSX Lion

I have one Mac protectd by Norton and another one with Intego Virusbarrier X6

Intego just said they will be compatible for Lion immediately after the official release

I think I'm going to migrate my Norton license (end in August) with a 2nd license for Virusbarrier or the full suite bundle..

http://bit.ly/k4fb8l

Kudos1 Stats

Re: NIS compatible with OSX Lion

To all Norton emploies:

We understand the policy of Norton to keep secret about future releases.But the business is business and if you don't satisfy endusers interest you're lost.Two years ago when Snow Leopard was released i wrote a lot here asking for some news and only justifications about how hard is to rewrite the application to make it snow leopard suitable.Mates, it's NORTON, not some local family firm....

So, make your researches, hire programmers make whatever but finally don't disappoint your customers.

Than after waiting more than month i switched to Intego and it works quite good.

There is a saw that says: "Who repeat same error twice is a full"

And remember i'm here because i like your products!!!I just want to make you walk in our shoes.

Kudos1 Stats

Re: NIS compatible with OSX Lion

It would surely be nice to know if your product is going to be compatible with Lion OSX, I don't care for the candy coating company policy stating we are unable to speculate on new products. 1. Lion OSX Isn't your product. 2. It wouldn't be considered a new product if your installing  a current product. I want to know if I want to delay the installation of the new Lion OSX. I truly want to use your fine product but until the full compatiblity is going to happen. I will be taking my business elsewhere. What a diservice

Respectfully 

777traveler

Kudos1 Stats

Re: NIS compatible with OSX Lion

Hear, Hear. My father has been a norton customer since 1995. I have been a norton apple based customer since 1999. I'm getting a little frustrated with symantec's policy of not informing it's customers about whether or not their products are going to be intended to be compatible with Mac OSX Snow Leopard, Lion, and so on into the future. I get a consistant feeling of being tertiery customer in symantec's eyes. Not a enterprise user, not a PC user, an apple user. I feel that there is a need to keep things in perspective, this is not the release of the latest iPad, or the release of the latest and greatest piece of technological hardware, this is a security software. Customers need to be informed about compatiblity so that they can plan for the proper system integration, what choices need to be made, and/or procedures needed to be done to have everything work together. I have had a loyal business relationship with norton/symantec for many years now and I would like to keep it that way. Do what's right for your apple customers.

Kudos1 Stats

Re: NIS compatible with OSX Lion

I agree with not feeling informed, and feeling like the Mac is a 2nd class citizen for Symantec.  Perhaps because the Mac team is smaller, we don't get the same features as the PC version, and changes take longer to make it into the Mac version, if they do at all.

But back to Lion... I think that Symantec shouldn't keep us in the dark, and also shouldn't keep us waiting.  While I understand that testing and quality assurance takes time, surely they can be testing with Lion now, and have a version available to go when Lion gets released.

Other software companies do this, and already have updated their software.  Why can't Symantec?

Frankly, if NIS isn't compatible, I still won't wait to upgrade to Lion, and if Symantec makes us wait too long, some customers may just jump ship.

Kudos0

Re: NIS compatible with OSX Lion

Intego is saying their software will be fully compatible, the day that Lion is released.  It's nice to see that one AV company won't be making their customers wait to upgrade.

Kudos0

Re: NIS compatible with OSX Lion

A couple of months ago, I switched to Intego, too many Norton errors, and keeping us in the dark. Several program updates the last few days with Intego. Nothing personal with Norton, but I'm happy with Intego.

Kudos1 Stats

Re: NIS compatible with OSX Lion

hi all-

Mike Romo here.  So, just to give you an update:

1 - We're not going to release a version of our products to the public without testing on the final version of MacOS X 10.7 that is released to the public.  We have seen Apple make changes between the GM and released version of the OS that have directly impacted our products before and it is our responsibility to make sure we get these new products done right.  

2 - While it is tempting to point at competitive products and say, "Well, they're compatible, why aren't you guys?" the fact of the matter is that our products are different, leveraging different technologies to protect a variety of threats, from the other security products on the market and the comparisons at not valid.  

3 - We've been on the Mac for over 25 years. We get it. We understand why many of you are upset that we cannot tell you that we are going to have our products compatible the day Lion comes out. Whenever that is. While it would be nice to coordinate our efforts to hit a specific date, Apple won't tell us when they are releasing, so we are forced to wait until they are ready.  

We're going to keep you updated and it is my intention to make sure that forum members get competitive pricing on the new products why they come out. We'll continue to update this thread as we get closer to release.

If you want to talk to me directly, please email me at mike_romo@symantec.com.

Thanks for reading,

mike

Kudos0

Re: NIS compatible with OSX Lion

In the event that there is a glitch with the current version of NIS when apple releases their new OS and that glitch somehow creates havoc on our platforms, how do we disable NIS so that our Macs continue to operate with the new OS?

Thanks, Vince

Kudos0

Re: NIS compatible with OSX Lion

Mike

By the way you write, it appears that Symantec has a working format and you want to see the released versions of  OSX Lion. Then you want to put the final coat of polish on the application, before release. You want to make sure Lion and NIS play well together. Everybody wants everything done, yesterday. I would suggest this, you have a window of time, where people will tolerate delay, but never like it, nor accept it. You have a short window of time, use it well. This window will close before the end of Summer, if not sooner. There is a point in time, where your customer base will find security, elsewhere. Honestly, I don't think this will be an issue. It should be out in less than a month.

Note to All: These views do not reflect those of Symantec or Mike Romo, they belong to the author, Grumpy48. Mike, thank you, for giving us some information.

Kudos0

Re: NIS compatible with OSX Lion

I just may stay with Snow Leopard, until the dust settles down a little bit and Lion's bugs work themselves out. This, to be quite honestly, a fork in the read. There will be a time when I move to Lion with or without Symantec. I'll find one of your competition, and buy if I must. But I must at some point, move on. It just may take too long for me.

Just for the record, will this simply be an update or a complete uninstallation and re-installation of the new application?

In all fairness. this will take some time.

Grumpy48

Kudos1 Stats

Re: NIS compatible with OSX Lion

hi everyone-

If you are interested in our Mac products for Lion, I have some news for you:

1 - We have a "Keep me posted" page here.  I think it's fair to say that we'll be providing users who sign up with a pretty significant discount to make up for the timing  The link is: http://www.iantivirus.com/norton/

2 - We are rapidly approaching our public beta date.  If are at all interested about getting a beta of our new products, please email me at mike_romo@symantec.com and I will connect you. This way you can still be protected and get a chance to check out the new stuff!

thank you!

mike 

Kudos0

Re: NIS compatible with OSX Lion

The impression I get is that the current version of NIS won't be made compatible for Lion, and we'd need to upgrade to a new version to protect Lion?

So, we're going to have to possibly wait months for this new version to be released, and then have to pay for the new version if we want to switch to Lion?

What does this mean for customers who have time left on an existing subscription?  Do they get the new version for free, if it's released before their subscription runs out?

Also, how are you handling customers who upgrade to Lion, and then have a subscription that keeps running, even though they no longer have protection?

Frankly, I don't think it's a great offer to have to "beta test" software, just to still get protection.  Again, it's an example of how poorly Mac users are treated by Symantec, compared to Windows users.

A case in point is that your download pages are Windows-centric.  You've got download links and updaters for Windows-based Norton applications, but none for Mac-based Norton applications.  If we want to reinstall the application, such as for a clean install of the OS, it seems like you expect us to install the original CD-based version, which was pre-Snow-Leopard, and not compatible now, at that.

Do you have any news for existing customers with subscriptions who want to upgrade when Lion comes out, but don't want to have to be beta testers, or to wait for months for a "new" product?

Kudos1 Stats

Re: NIS compatible with OSX Lion

I think that in some cases Symantec is missing the point. The people viewing and contributing to this thread are probably less concerned about "day 1" support and are more concerned about support in general. I'm my case, (Symantec confidentiality policies aside) what I'm looking for is a "Yes, we intend to support Lion." Even better would be "Yes we intend to support Lion in the next three months." And, even better than that is "Yes we intend to support Lion in a month." A provided general timeline is more than fair to ask. In my business if I didn't give a client a timeline, I would be be out of business. Symantec we are your clients.

Kudos0

Re: NIS compatible with OSX Lion

Everybody will make their own choices based upon their own systems and how they use them. I'll stay where I'm at with "Snow Leopard"  10.6.8 until you have your updated version ready for release. We can not compare the operating systems, each one has their own market. Nor can we compare computer security companies and their approach to this type of situation. It just may be the best option to just chill out. Take some time and do your own homework. What would you replace it with? Just a thought, What are you going to do for security, in these dangerous times?

Kudos0

Re: NIS compatible with OSX Lion

To everyone wondering about whether Norton Internet Security version 4.0 will be compatible with Lion, the answer is a definite no, and it never will be.

The reason: NIS 4.0 is written for the PowerPC architecture. Whilst this makes it backwards-compatible with pre-Intel Macintosh systems, it also means that under Snow Leopard it runs in a "translated" state, using a real-time translation library known as "Rosetta".

In OS X Lion, Apple are droppng support for Rosetta, which means that NIS 4.0 (and any other Power-PC only applications you have) will NO LONGER run. In fact, it is recommended that you UNINSTALL all Power-PC applications BEFORE you upgrade to Lion.

So, unless NIS is completely re-written from the ground up to run on a different CPU architecture, it will NEVER be supported under OS X Lion.

If you'd like to check what other Power-PC software you have installed on your system, go to the "Apple" menu, choose "About this Mac", then click on "More Info". This will run "System Profiler". In the new window that pops up, on the left pane you will see Software -> Applications. click on this, and after a short wait a list of everything installed on your Mac will be displayed. There is a column on the right side (you may have to scroll over) called "Kind". This tells you the architecture(s) supported by each package, as follows:

Intel - Supported on newer Intel Systems only

PowerPC - Supported on older PowerPC systems, and Intel Systems running "Rosetta" translation (NOT SUPPORTED UNDER LION)

Universal - Universal Binary - Will runs on either Intel or PowerPC.

Sort your list by Kind, and you will see all of your PowerPC apps grouped together. NONE OF THESE WILL RUN UNDER OS X LION. So, if you cannot live without one of these apps, then don't upgrade...

See how easy that was? Now why haven't we been able to get anything near an answer like that from Symantec?

The Rosetta issue has been known for quite some time. There's nothing "confidential" about it. Personally, I think it's unacceptable for a company like Symantec to keep their customers in the dark about something as important as the lack of ongoing Anti-Virus protection on their computer systems.

What happens if someone upgrades to Lion, has no AntiVirus (but doesn't know it), then gets infected because Symantec didn't bother telling anyone that's what would happen? Not good enough...

Kudos0

Re: NIS compatible with OSX Lion

Please elaborate about components of NIS which are only PowerPC.  There are some help scripts that are, but I am unaware of others.  (I admit not having checked specifically in NIS yet, so I refer here specifically to NAV, but I still welcome a list of items other than help scripts, pending my own profile). 

FWIW, most of the help scripts are no longer used.  For the handful that still are, the extent of incompatibility amounts to online help items being unable to launch a few applications, which is done in order to demonstrate their use.  The applications run fine without Rosetta outside of this limited context.

The statement "NIS 4.0 is written for the PowerPC architecture"  is simply not true, for the most part.  Note as a simple example that the 'Kind' of the Norton AntiVirus 11.1 application is Universal.

Kudos2 Stats

Re: NIS compatible with OSX Lion

hi everyone!

Thanks for the great conversation.  

For those of you who have been with us awhile, you know that we often update a product to make sure it is compatible with the upcoming OS. We updated NAV 11, for example, twice to be compatible with 10.5 and 10.6.

However, when we do a totally new version--NAV 12--it's a totally new product, with different features, and we ask customers to pay an upgrade price for this new version, at a discount. This is different than the Windows products, which have a subscription model that ensures that as long as you have a paid up subscription (which, by the way, is more expensive than the Mac subscription price), you get the new version automatically.  

We cannot support that with our current subscription system.  

However, we are moving to that new system with these new products, which means that this situation, the one where you have to buy the new product for the "upgrade" price?  That's going away. Indeed, us moving to the new infrastructure (which, let me just tell you, has been an incredible effort) is going to allow us to do some really cool things, especially for users who use the Windows products as well (there are a few of you out there).  I understand that some of you will have more time left in your subscription and are taking steps to make sure that you are taken care of.  

When we give you access to the beta, this is less about asking you to help us find bugs and much more about us trying to make sure you know we are doing our best to keep you protected with our technologies while we finish the products. This is not about Symantec not supporting the Mac as much as we do Windows; this is the cold, hard reality of developing for an OS that is constantly changing and with no actual release date that we can work towards. 

I really appreciate the time you are taking to communicate with our team and I know this is not pleasant for anyone, to hear that your software is not going to be compatible with 10.7.  Obviously, as the product manager, I would rather it not be the case. However, it is the case, and all I can do is work with you to make sure your needs are being addressed as quickly as I can, and to make sure I do everything I can to make sure you are satisfied. Many of you have emailed me already regarding the beta, and I you'll be getting more information soon.

Again, if I can do anything to help, email me at mike_romo@symantec.com.

best,

mike

Kudos1 Stats

Re: NIS compatible with OSX Lion

hi again-

Everyone should know that our current products have the following behavior on the pre-release versions of Lion (I will post this on another thread, too):

 NCO  -> All the options appears disabled. We will not be able to use NCO on Mac 10.7

 

NFW -> SetUpAssistant will not open up initially to configure. Otherwise you will be able to configure connection blocking list, application blocking list etc by clicking the quickmenu

NAV -> Basic Scan scenarios are working fine in NAV.

We will have more detailed information regarding different scenarios (installing NAV/NIS on 10.7, what happens if you upgrade from 10.6 to 10.7 with NAV/NIS installed) soon.  

thank you,

mike

Kudos0

Re: NIS compatible with OSX Lion

hi Vince--

Here's is what we see so far with Lion and the current products:

 

 NCO  -> All the options appears disabled. We will not be able to use NCO on Mac 10.7

 NFW -> SetUpAssistant will not open up initially to configure. Otherwise you will be able to configure connection blocking list, application blocking list etc by clicking the quickmenu

 NAV -> Basic Scan scenarios are working fine in NAV.

Basically, the features that don't work will just stay inactive. You can always run the uninstaller if you like, but scanning for viruses and firewall protection will still work.

thanks,

mike

Kudos0

Re: NIS compatible with OSX Lion

Thanks very much, Mike, for filling us in on what will/won't work, when we switch to Lion.

NCO... is that Norton Confidential?  Does this mean we won't have the "Site verified" toolbar, or get phishing protection warnings, if we visit malicious sites?

Kudos0

Re: NIS compatible with OSX Lion

Sorry--yes, "NCO" is Norton Confidential, it's how we refer to internally.  Sorry about that.

Yes, the toolbar won't work, but honestly, that's got more to do with the new Safari than anything else. It should work in Firefox 4. (Though not 5, because we are working on that patch! The Firefox schedule has been insanely aggressive and we're working on making sure we can keep up!)

thanks, have a great weekend,

mike

Kudos0

Re: NIS compatible with OSX Lion

Hi Mike,

question: Is Symantec/Norton Security the only app that will be having “issues” with Lion?

Answer: You would be surprised at the number of applications that will be having “issues” with Lion. If you want to find out, check here–

http://roaringapps.com/

Before we make decisions, we should try to get the best information available, then make our decision. On your computer, go here–Under the Apple in your title bar/ About This Mac/ More Info.../  Software/  Applications. If you have an application to take snapshots of Windows from your Snow Leopard and start comparing with the “Compatibility Table” from Roaring Apps. From what I understand, I believe they will be starting almost from scratch. But this isn't ONLY Norton Security. This is a major change. It is better to “Bite the bullet,” here, rather than later. The one thing you do not want to do is “fly naked” or use the web without adequate security. This is not just about you and Lion, as you know more, you begin to realize this is an issue of National Security.

Kudos0

Re: NIS compatible with OSX Lion

Hi Mike,

There had been a nagging question for me, it goes something like this, “Are we changing the definition of computer security for the Apple Mac Community?” If you look at the history, you had the Anti-Virus, Privacy App and Firewall. But, you were also working with people  who had their own hard drives and a connection to the Internet. Now, the connection speeds are thousands of times faster and the boxes (computer) are much more complex and faster. Now, we are talking about cloud computing, but is everybody going to use the cloud? Free or not, the cloud may be much more “expensive” then it looks. We have new terms being used by the industry, which makes your job exponentially more difficult. The  industry is using the term, “Sandboxes” and “64–Bit Processing”. How do these concepts figure into the overall picture for Norton Security? I was taught by one of the pioneers in computers more than 40 years ago, she had an interesting insight which is applicable to today. She said, “when it comes to computer systems, start at your objective and work backwards. Start at looking at what you want your computer to do and in what environment? Then, look at the software that will accomplish your goal, then the hardware system that will run your software. As if this were a math problem, you put your answers on the top line and then factor costs and ease of use.” This was more than 40 years ago and it's still right. I was in my early 20s. This is the reason, I figure each person will make their own decision about “Lion”

Mike, I can just hear you saying, “Thanks, Grumpy 48, you have just made my problem exponentially harder.” If you stop and think, you'll find that I am making each person responsible, including you and myself. There is no easy path through this. Lion has some completely different issues for security. Each and–user must understand his own role in this puzzle. It is the end–user who makes many of the important computer security risk choices. This is the reason, even with encryption, I will not use the cloud. If I need extra disk space, I'll buy another external hard drive, but keep the data “in house”. I understand each person will come to their own conclusion, I respect that.

Kudos0

Re: NIS compatible with OSX Lion

Apple announced in today's earnings call that Lion will launch tomorrow, July 20th.

Kudos0

Re: NIS compatible with OSX Lion

Mike, The problem you have is two–fold, you have the application with the new Mac OS and then you have the end–users. Many of your end users do not have a clue to what you're facing. It appears everything from Lion is only 64–bit and everything working with it, must also be 64 bit. I do not believe most of your people understand the magnitude of the change. The most accurate analogy would be the difference between Mac OS 9 and Mac OS X. The only thing I'm trying to suggest is this, just chill out and wait for the applications to be updated, not just Norton Security, but all of your applications. I would like to get Lion as much as anyone, but not at the cost of running without adequate security. The thing to remember is this, the Mac is open for attack on any machine. Personally, I have been attacked on my iMac at my home from Russia, China and many other places from that region. This is not just the last place it was sent from, but the place of its origin. I track it different ways from the IP Address shown on the screen from the prompt from “Norton Firewall”. The prompt says something like this,  “Vulnerability is Blocked....” with an IP Address. Now, if you did not have adequate security your machine can become something like  a “carrier” of a biological virus to other machines. Even though it would not affect your Mac. This is the reason I personally believe that the responsible thing to do is to wait until the security is developed, then purchase the new Mac OS.  

Kudos0

Re: NIS compatible with OSX Lion

Several weeks of my paid subscription were wasted when Snow Leopard was released.

I take it from the responses that the balance of my current paid subscription will be wasted and that I shall also have to pay an upgrade fee.

What happened to customer service?

Kudos0

Re: NIS compatible with OSX Lion

I can pretty much confirm NIV 11 runs in Lion. Confidential ran, but there were a bunch of errors logging in console. I don't really use confidential, so no biggie. NAV and Firewall seem to be operating just fine. 

Kudos0

Re: NIS compatible with OSX Lion

Hi Holmemoss--

We're taking appropriate steps to address this issue. I will send you a direct message and take care of this for you.

thanks,

mike

Kudos0

Re: NIS compatible with OSX Lion

Hi! After upgrading to Lion I installed NIS. After installation many options were disabled. But after few live updates and computer restarts everything seems to work ok. All of the options (except Information Guard which was not supported with 64-bit in Snow Leopard, too) are enabled.

So does it work properly now or does it just seem to work properly?

Kudos0

Re: NIS compatible with OSX Lion

Ok Symantec, Lion is now available.

Is your product compatible? If not, when?

Thanks, Vince

Kudos0

Re: NIS compatible with OSX Lion

Please see Mike Romo's discussion earlier in the thread about current compatibility, and future availability of new, fully compatible versions.

Kudos0

Re: NIS compatible with OSX Lion

Hi-

Yes, I upgraded to Lion. There are two threads you shoul read *before* you upgrade to Lion, both in this blog, by Mike Romo.

1. NIS compatible with OS X Lion

2. Lion comes out tomorrow, what to expect from....

Lion, when installed blows out Java, visit   http://support.apple.com/kb/DL1421

and download a copy of the Java Update for Lion. Remember, Apple is phasing out Java of their Operating Systems. From what I understand, Symantec is already on the path for a set of Java-Free applications. This Java Upgrade will bring you up to a hybrid between Snow Leopard and Lion. Do your homework and do it *now*, because this $30 price runs out in August 2011.

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