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Kudos0

NIS for Mac

I apparently got a bug on my system. I had a Norton Technician try and fix my automatic update. He said it was fixed. Apparently the last update wasn't downloaded to my system. I picked up a bug that sent out a number of emails to different email accounts. I manually downloaded the last update and started an entire system scan. It has been 2 days and the scan isn't done yet. Any way to speed this up? 

Replies

Kudos0

Re: NIS for Mac

I apparently got a bug on my system. I had a Norton Technician try and fix my automatic update. He said it was fixed. Apparently the last update wasn't downloaded to my system. I picked up a bug that sent out a number of emails to different email accounts. I manually downloaded the last update and started an entire system scan. It has been 2 days and the scan isn't done yet. Any way to speed this up? 

Kudos0

Re: NIS for Mac

This message has been moved to its own post.
Kudos0

Re: NIS for Mac

My Computer isn't downloading the product I bought and paid for. WHY NOT !!

No one has answered my first call for help.  WHY NOT !!

Will someone get back to me?  WHY NOT !!

If you want to ignore me then send me back my MONEY !!

Kudos0

Re: NIS for Mac

(Repeating my response that was relevant to this thread...)

I'm not sure what would cause this, does the progress bar get stuck?

If you can follow the directions from this link and attach the SymantecInfo.txt file here, that may indicate if NAV is having some problem.

http://www.symantec.com/business/support/index?page=content&id=TECH134761



Another option is to disable scanning of compressed files, which should improve scan speed.

To BentleyBaker:

I'm sorry, but we can't solve a problem with downloading the product on this forum (or processing a refund, for that matter).  You'll need to go through Customer support:

http://us.norton.com/support/index.jsp



Kudos0

Re: NIS for Mac

""Safari can’t open the file “GatherSymantecInfo.zip” because “GatherSymantecInfo.zip” is still being downloaded.""

This is the message I get when I follow your suggestion. I'm still frustrated. Yes when I key in "Download" it starts the scan of the strip and doesn't go any further. It does the same thing when I Key "Try this".

Kudos0

Re: NIS for Mac

Sorry, I lost part of my response when I copied and pasted.  That link was intended for scottroberg, in order to diagnose the slow scan issue.  Since you were unable to download the product in the first place, it won't be any help.  Please try Customer Support.

Kudos0

Re: NIS for Mac

FOR WHAT. I thought that is what I'm doing. Norton was never like this before now. Maybe it would be better if they send me a disk as in years gone by.

Kudos0

Re: NIS for Mac

Sorry for the confusion, and for your frustration.  We can answer technical questions on the forum, but we aren't equipped to deal with issues like problems downloading the product, subscriptions etc.  That's why I included the link to support (copied below), which does offer online help as one option.

http://us.norton.com/support/index.jsp

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